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The
British Council is the world’s leading cultural relations
organization and creates opportunities for people in the UK and
worldwide to understand each other, to work together and learn
from one another.
We see this as crucial to building
secure, more prosperous and sustainable futures for us all. We
build trust and understanding between different countries and
cultures and develop strong international links that are of
benefit to people in Britain and the rest of the world.
We are recruiting to fill the below position:
Job Title: Venue Staff
Location: Lagos
Purpose of Job
To invigilate exams to British Council and Examination Board
standards.
Context and Environment
- Nigeria is the largest British Council exams business in
the Sub Saharan Africa region. It administers exams in four
subject areas: Schools, Professional/Vocational, and
Educational on behalf of UK institutions and IELTS. In 2011-12
we will deliver roughly 65,000 exams to 25,000 candidates. The
Nigeria team comprises 19 people and are based mainly in Lagos
with four in Abuja and three in Port Harcourt.
- The SSA region delivers exams in over 20 countries from its
offices in 16 of these countries. In 2010, we delivered a
quarter of a million exams to over 100k candidates. Growth in
the region is robust, but our challenges are many.
Nevertheless, Exams teams are making solid gains in our 4
strategic priority areas, namely: improving business
performance, improving quality, improving financial compliance
and increasing impact.
- The post holder will be required to work within the south
west region of Nigeria. Note that the post holder might be
required to invigilate exams at locations different from their
base.
Accountabilities and Responsibilities
(including people management and finance)
- As an invigilator with The British Council, the post holder
will be line managed by the Schools Exams Officer (Lagos).
- Reliability: to ensure tests/exams are delivered securely
according to board requirements
- Quality: to deliver a high standard of customer service to
our customers and test/ exam candidates. Performance is
measured by our own Exams Quality Standards and the inspection
visits from exam boards.
Main Duties
To invigilate exams and support Exams Service officers as
required,
Examinations Delivery
- Adhere to all instructions issued by the
supervisor/examination board.
- Be familiar with all relevant notices, instructions and
requirements relating to the specific examination.
- Ensure only permitted materials are on each candidate’s
desk (e.g. pen, pencil, eraser, test paper, ID)
- Ensure that candidates do not communicate with each other.
- Check that all candidates in allocated rows transfer their
answers to mark sheets if applicable.
- Return all papers, sorted according to instructions, to the
supervisor (if one is present).
- Refer candidates’ enquiries to examinations supervisors or
the Exams team where appropriate.
- Ensure that no unauthorised persons enter the examination
room.
- Place signs and notices outside the exam room as per the
supervisor’s/examination board’s instructions.
- Check each candidate’s ID and statement of entry (if
applicable) before and during the exam.
- Issue correct exam stationary promptly and efficiently.
- Monitor candidates unobtrusively.
Customer Service
- Complaints, comments and feedback are dealt with in
accordance with corporate policy and the Exams Quality
Standards.
- Be impartially friendly to candidates.
- Be smartly and appropriately dressed with no noisy
jewellery or heels.
Other Duties
- Attend training sessions before conducting any invigilation
duties.
- Attend the annual refresher training sessions.
- Attend Other meetings as required by British Council staff
Key Relationships
- Internal: Supervisors, Lagos exams team, Schools Exams
Manager, Deputy Country Exams Manager
- External: Examination candidates, School Principals,
Coordinators and staffs, enquirers, Customer Service staff,
preparation course teachers, Exam Boards, Venue Managers.
Other important features or requirements of the
job
(e.g. travel, unsocial/evening hours, restrictions on employment
etc)
Travel to administer/monitor examinations in centres outside of
Lagos may be required. Weekend working may be required.
Flexible working hours during peak periods (May/June &
November/December) may be required.
Qualifications
- Completed secondary education to “A” level standard or
equivalent or (Minimum of 5credits (English compulsory)in
WAEC/NECO/GCE at a minimum of 2 seating.
- University degree in any subject.
Experience
- Dealing with customers in English and presenting
information clearly and logically
- Dealing directly with customers in a firm but pleasant
manner
- Meeting deadlines and dealing with schedules.
- Providing service within quality standards.
Skills and Knowledge
- Ability to read and write in English at C1/IELTS 7.0/CAE
level.
- Understand the requirements of stewarding numbers of people
at events
Remuneration
N650 per Hour
How to Apply
Please read through the Venue Staff
"http://www.britishcouncil.org.ng/sites/britishcouncil.ng2/files/1-_band-_2_role-profile-venue-_staff-_march-_2015.doc"
rel="nofollow" target="_blank" title=
"1-_band-_2_role-profile-venue-_staff-_march-_2015.doc" type=
"application/msword; length=98304">Role
Profile. Download and complete the British Council
"http://www.britishcouncil.org.ng/sites/britishcouncil.ng2/files/venue-_staff-_application-_form-_rev-_1_0.doc"
rel="nofollow" target="_blank" title=
"venue-_staff-_application-_form-_rev-_1.doc" type=
"application/msword; length=64512">Venue
Staff Completed application forms should be
e-mailed to the address specified with position applied for
“Venue Staff Lagos” as subject.
"http://www.britishcouncil.org.ng/about/jobs/venue-staff-lagos"
rel="nofollow" target="_blank">Click here for more
information
Note: Applications received after this time
will not be considered.
Application Deadline 7th April,
2015.