Banking Jobs for Graduate Trainees in Nigeria, nationwide (careers@u-connect-ng.com)

U-CONNECT is currently recruiting for the following positions Nationwide:

JOB TITLE:  Bank Tellers

JOB REQUIREMENT:
· BSc/HND from a reputable University (Minimum of a Second Class Lower)· Must not be more than 30 years by Dec 2014· Strong Interpersonal skills· Excellent sales and negotiation skills· Good communication and Analytical skill· Customer service experience is an advantage· Ability to multi-task

Job Title:  KYC Officers

JOB REQUIREMENT:
· Minimum of OND· Ability to multi-task· Strong Interpersonal skills· Must not be more than 30 years by Dec 2014· Good communication skill· Customer service experience is an advantage
How to Apply
Qualified candidates should send CVs to: careers@u-connect-ng.com

View the original article here

Access Bank Entry-Level Assistant Banking Officers Training Programme Job in Nigeria 2014

Access Bank Entry-Level Assistant Banking Officers Training Programme Job in Nigeria 2014

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practise, Access Bank operates on a platform of strong ethics, governance and professionalism.

Having the right people is one of the Bank’s competitive advantage and we constantly seek to recruit high performing talents who are passionate about working for Access Bank.

Are you energetic, highly intelligent and results oriented? Are you passionate about Africa? Are you willing to join us in our transformation to a world-class financial institution? If yes, we are interested in you.

Job Title: Access Bank Entry-Level Assistant Banking Officers Training Programme

Job Location: Nigeria

Job Description

We offer opportunities that provide the platform for a rewarding and professional banking career. Your career journey with us starts with a 4-month intensive training program at the Banking School of Excellence, giving you the opportunity to be trained with other high calibre applicants.

Requirements
We are looking for:

Assistant Banking Officer: A graduate with a minimum of a second class lower from a university acceptable to the bank or a Masters’ degree from top tier Universities acceptable to the Bank and a maximum age of 27 years.

Recruitment Process for Access Bank Entry Level Training Programme

After you have sent in your application online, our recruitment process entails the following steps:

Step 1: suitable candidates are invited for a written test.
Step 2: an open day at our head office for all successful candidates. This is an event of interactive activities where you’ll be given further insight into what we do at Access Bank.
Step 3: a psychometric test, essay writing exercise, and panel interview.
Step 4: final interview with the Head of Human resources.
Step 5: training school offer letters sent to successful candidates
How to Apply
Qualified and interested candidates should click here to apply online

Deadline: Not Specified

Banking Job for Direct Sales Agents at Workforce Management Centre in Nigeria September 2014

Banking Job  for Direct Sales Agents at Workforce Management Centre in Nigeria September 2014

 Workforce Management Centre (WFMC) is a prominent Human Resource Consulting Firm and a pace setter in delivering professional personnel outsourcing services to her clients.

We are distinctive in our approach to outsourcing as we have developed capacity beneficial to both our clients and staff engaged in our Firm. We currently seek suitable and qualified candidates to fill up position that exist with some of our clients in the following areas nationwide;

Job Title: Direct Sales Agent
Location: Nationwide
Available Slot: 10 Slots
Industry: Banking
Responsibilities

Introduces the prospective customers to the various products of the client.Manages customer relations and maintains a data base of customers

Qualifications and Requirements

B.SC, BA, B.ED, B.TECHNDOND, Diploma, NCERequired Experience 0 – 1 yearNot more than 34 Years by 1st October 2014

Note: Candidates residing at Aba, Owerri and Umuahia are preferred.

Remuneration
Remuneration and commissions very attractive.

How To Apply
Interested and qualified candidates should:
Click here to apply online
 
Application Deadline 18th September, 2014  

September 2014 Banking Job Vacancies for HND Graduates in Nigeria

September 2014 Banking Job Vacancies for HND Graduates in Nigeria

 Dragnet Solutions – Our Client in the Banking/Finance Sector is looking to recruit interested HND Graduates:

Job Title:

HND Graduates
Location: Nationwide
Key Requirement

HND (Upper Credit or distinction) in any discipline from an accredited institutionApplicant must be result orientedMaximum Age – 25 yearsApplicant must possess excellent verbal and written communication skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline 19th September, 2014.

Marketing Officers (Assistant Banking Officer) at HR Indexx - 19 Locations

HR Indexx - Our client, a leading commercial bank, is looking for a good team of highly motivated Marketing staff in retail banking. If you are confident, articulate and a team player with a passion for customer service, we have an excellent opportunity for you:

Marketing Officers (Assistant Banking Officer)

Locations: Lagos, Abuja, Port Harcourt, Kwara, Benin, Calabar, Niger, Kogi, Bauchi, Sokoto, Ibadan, Benue, Asaba, Aba, Kano, Katsina, Onitsha, Owerri, and Maiduguri.

Job Summary:
The prospective candidates will be responsible for the business development and selling the company’s products and would be required to achieve the following:

Marketing Officers (Banking Officer) at HR Indexx - 19 Locations

HR Indexx - Our client, a leading commercial bank, is looking for a good team of highly motivated Marketing staff in retail banking. If you are confident, articulate and a team player with a passion for customer service, we have an excellent opportunity for you:

Marketing Officers (Banking Officer)

Lagos, Abuja, Port Harcourt, Kwara, Benin, Calabar, Niger, Kogi, Bauchi, Sokoto, Ibadan, Benue, Asaba, Aba, Kano, Katsina, Onitsha, Owerri, and Maiduguri.

Job Summary:
The prospective candidates will be responsible for the business development and selling the company’s products and would be required to achieve the following:

User Question: How can I change my career path from Banking to Engineering

Below is a mail sent in to me by a job seeker asking how he could change his career path to engineering after several years of working in a bank.

Good day Sir/ madam.
I got your email while reading a very helpful teaching on writing cover letters. I really do appreciate your generosity and willingness to help people with career issues.
I would like your advice with regards to career change. I have spent majority of my working years as a marketer in the bank, though i graduated as a mechanical engineer.
My desire is to return to engineering and develop a career. How do i transit with the issues of requests for experienced hands. What do i do to get employed in a multinational as a fresher in engineering without starting at the bottom of the ladder.
Your kind response would be highly appreciated.
Thank you.

And here's my response to him

Sorry for the delay in response. Top of the day to you by the way.
I totally understand your plight. But let me ask these few important questions. Do you have a masters degree in Engineering? Do you have any Professional Engineering Qualifications (COREN etc)?
If not, then you might have to get one. From my experience of multinationals, most of the vacancies they have are usually hands-on and requires some level of experience in Engineering. However, they take freshers from time to time(but you said you wouldn't want to start from the bottom of the ladder) . Obtaining extra certifications and qualifications would go a long way in helping expedite your career change.
Alternatively, if you don't have enough capital to gather more certifications (as i understand these things are expensive), but you have a strong passion for Engineering, I would advice you start applying in Oil & gas/Engineering firms(multinational or local). You really have to start from somewhere (even as a fresher). You can easily change from one company to another even in months. And that's actually the experience we are talking about.
That way, bigger firms can see you as an experienced Engineer.
Life is too short and sweet to work under the stress of Nigerian banks. Follow your passion.

I hope this helps.

Regards, RNJ

I hope this would be helpful to some other people out there. Good luck to you all.
I still await your questions.

Standard Chartered Bank Nigeria Vacancy for Relationship Manager – Priority Banking, Abuja

Relationship Manager – Priority Banking – Abuja
Standard Chartered Bank – Nigeria
Job Description

Job Description

The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
? The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.

Key Roles & Responsibilities

Relationship management
? Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
? Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
? Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
? Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
? Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
? Retain existing high value clients by growth of wallet with the bank through relationship management activities.
? Resolve client queries without further escalation.
? Effectively convert service recovery to sales opportunities and sustained client loyalty.
Customer / Business acquisition
? Drive portfolio growth through new to bank (NTB) customer acquisition and increased product per customer (PPC) ratio for existing to bank clients (ETB).
? Based on client profile, map client potential and work towards up streaming to Private Banking segment.

Customer engagement, needs analysis and consultation
? Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
? Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
? Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
? Carry out suitability assessment of clients
? Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
Risk management & control
? Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
? Read, understand and comply with all provisions of the Group Code of Conduct.
? Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
? Awareness of all the policies and procedures issued in relation to money laundering prevention.
? Ensure CDD compliance for all new to bank and existing customers.
? Ensure zero operational loss and effective complaint management.
? Effective reject management.
? Report any suspicious transaction immediately to the supervising officer of Fraud Control
? Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Qualifications & Skills

Technical
•University graduate and/or professional qualification with experience in consumer banking business
•Strong sales skills, thorough knowledge of banking products and services including experience in product development
•Experience in business management/product management or marketing role in a personal banking or investment management environment
•Ability to determine appropriate product/pricing strategies
•Sound understanding of marketing principles backed with suitable experience
•Ability to represent and project the Bank externally

Management
•Strategic understanding and appreciation of the market and the directional movement over the next few years
•High interpersonal skills with a proved ability to communicate at all levels with other units
•Strong organizational and administrative skills
•Knowledge of WM business regulatory requirements and codes of conduct
•Thorough knowledge of business risks and processes
•Strong analytical skills with WM customer databases
•Self-motivated, assertive and proactive. Excellent problem solving and decision making skill
•Team player, open minded and innovative in thinking with ability to motivate staff

How To Apply

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 04/05/2012. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Click here to Apply for Job

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Original post:
Standard Chartered Bank Nigeria Vacancy for Relationship Manager – Priority Banking, Abuja

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Banking Job- Investment Bank Recruits Junior Account Position

CardinalStone is a full service investment banking firm operating out of Lagos Nigeria. The firm began operations in June 2008 and is currently registered by the Nigerian Securities Exchange Commission to operate as an Issuing House, Fund Manager and Broker/Dealer. CardinalStone Securities Limited is the licensed Stockbroking subsidiary of CardinalStone Partners. The Firm’s activities are carried out across five business units – Asset Management, Investment Banking, Principal Investments, Securities Trading and the Business Support Group.Title: Junior Accountant

Number of positions: 3

Job Functions

Preparation of petty cash and cheque payment vouchersPreparation of monthly budget variance reportPreparation of fixed asset schedulePosting records into FundFusion accounting software

Qualifications

Current Lagos State Corper or pre-NYSCACCA, ACA or PE2 with AATBSc (second class upper) or HND (Upper Credit)Prior accounting work experience is highly desiredKnowledge of stock broking or capital markets will be an advantage

General Competencies
The candidate must demonstrate the following skills:

Excellent command of the English languageEffective and efficient at problem solvingAttentive to detail and highly organizedGreat communication skills (oral and written)Working knowledge of Microsoft Excel, Word and Outlook

Please send your CV and a cover letter to:
The Human Resource Manager
5, Okotie Eboh Street
Southwest Ikoyi
Lagos
Attention: Junior Accountant Position

Or

Email address: hr@cardinal-stone.com
Subject: Junior Accountant Position

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Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

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Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

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Latest Banking Jobs- Standard Bank of Nigeria Plc Job for CDD / Periodic Review Officer

Job Title: CDD / Periodic Review Officer

Job ID: 299017

Job Function: Technology & Operations

Location: Nigeria – SCB

Full/Part Time: Full-Time

Regular/Temporary: Permanent

Job Description

• To ensure periodic review is carried out on all accounts in line with the DOI.

• To ensure all accounts in the trigger review report is reviewed in line with the DOI

• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements

• To ensure workflow is reviewed periodically to improve efficiency and control.

• To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Key Roles & Responsibilities

ACCOUNT PERIODIC REVIEW AND CDD QA

• To Receive the monthly emlps report on accounts for trigger review

• To Pick up EOM report on accounts due for Periodic Review.

• To ensure evidence of review is maintained in customer’s file

• To ensure that findings from periodic review is captured on the MDTS and updated when regularized by the branch

MANDATORY DAILY VOLUMES.

• To maintain their daily statistics and volume and Metrics Database for the unit.

OFAC SDN UPDATE

• Review updated list of sanction entities and cross check whether SCBN has any account or holds funds in the name on the list

DEFFERALS

• To ensure the list of accounts with deferral is maintained and treated in line with CDD guidelines

• To handle communication to branches were deferral in place is expired and ensure missing documents(s) is provided immediately or account is closed

• To supervise and ensure that document is filed appropriately upon submission and status updated in the deferral database

• Where a deferral is expired, to ensure communication is forwarded to concerned branch and flagged for closure. The account must also reflect in the KYC deficiency report until regularized or closed.

REPORTS

Provide periodically for MIS reports on Accounts Services functions for review by the various businesses.

Daily Reports:

• Outstanding CDD defficient accounts

Weekly

• Document deficiency report

• Accounts with Expired defferals

Monthly

• Deferrals: Number of accounts with outstanding and expired deferrals

• KCSA checks for Account Services

• KPI and capacity Utilization for Account services.

Qualifications & Skills

• University Degree in relevant field.

• A knowledge of banking practices with relevant working experience in account opening unit

• A good working knowledge of risk management.

• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.

• Good inter-personal and management skills.

• Ability to learn quickly and manage the operation of computer systems.

• Microsoft skills – Spreadsheets and word processing.

• Good organization skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their

How to Apply:

To apply, visit http://www.standardchartered.com/careers/professional-hires/index.html

and click on Professional Job Search and select job functions as “Consumer Banking” and location and “Nigeria-SCB” and click search to apply

When the list of available jobs position Standard Bank of Nigeria show, click on this job title: CDD / Periodic Review Officer to apply

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Banking Jobs in Nigeria- Wema Bank Nigeria Graduate Careers

Wema Bank Plc is a universal banking institution incorporated in 1945 as a Private Limited Liability Company (under the old name of Agbomagbe Bank Limited) and commenced banking operations in Nigeria the same year. The Bank later transformed into a Public Limited Company (PLC) in April 1987 and was listed on the floor of the Nigerian Stock Exchange (NSE) in January 1990.

On February 5, 2001, Wema Bank Plc was granted a universal banking licence by the Central Bank of Nigeria (CBN), thus allowing the Bank provide the Nigerian public with diverse financial and business advisory services.

Entry Requirements – Experienced Hires 

Qualification: University Degree or its equivalent, with a grade not lower than Second Class Lower Division. Professional qualifications and and/or certifications proffer added advantage.

Age: As specified.

Communication Skills: Advanced competency in oral and written English with the ability to communicate clearly and confidently in a professional work environment.

Interpersonal Skills: Demonstrable and proven interpersonal skills; the ability to work and interact with people regardless of age, sex, background, religion, colour, or origin.

Flexibility: Be adaptable and demonstrate the ability to traverse different assignments and work locations.

Analytical Skills: Possess the ability to apply strategic thought process to complex business challenges and develop innovative, yet practical, solutions.

Commitment Aspiration: Possess the aspiration towards growth and achievement of personal and corporate goals.

Application Process – Graduate Career 

All fresh graduates with a minimum of a university degree not below Second Class Upper Division, or its equivalent. Candidates must have completed the mandatory one-year National Youth Service Corps (NYSC) programme are encouraged to send their applications to hcm@wemabank.com. 

All eligible candidates will be batched and invited for the Computer-Based Test (CBT). This is the preliminary phase of our entry-level recruitment process. Once successful, they are scheduled for the next phase of the process, leading eventually (for successful candidates) to an exciting career with the Bank.

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Latest Banking Jobs- Standard Bank recruits for Business Banker (Calabar)

Division Proposition
Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets

Position Description

PURPOSE OF JOB

To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions.

KEY ACCOUNTABILITIES/KRA

• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.

• Selling includes acquiring and opening new business accounts (walk-in customers)• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.• Mining existing customer data to identify expansion and/or additional business opportunities.• Identifying opportunities to migrate top-end customers.• Providing a central “no-frills” (information/ query handling) service point for a portfolio of small business customers.• Performing a liaison role between customers and back – office service fulfillment and credit functions.• Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.• Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.• Advice given to customers should benefit both the customer and Standard Bank. Wrong and unprofitable customer behavior should not be encouraged.• Explain credit loan facility options and qualifying criteria to customers.• Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts.• Process scored credit applications within the confidential limit of authority and BRI scores.• Notify customers regarding the approval of credit loan facilities.• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU).Required Skills and Qualifications• Minimum of a degree from a reputable University• Leadership and assertive skills• Conceptual, Innovative and Analytical• Excellent verbal communication skills• Good presentation and negotiation skills• Organized and Result-oriented• Socially Confident: Enjoys meeting people, puts people at ease, is good with words and knows what to say (even when communicating disagreeable information).• Persuasive: Enjoys selling and negotiating, changes the opinions of others, is convincing with arguments.• Critical: Good at probing the facts, challenges assumptions, sees disadvantages.• Innovative: Generates ideas, shows ingenuity and design solutions within product parameters.• Systematic: Likes to get every detail right, methodical and organized, precise, accurate, neat and tidy with paperwork.• Conscientious: Completes jobs, plans and sticks to deadlines and perseveres with routines.• Resilient: Maintains enthusiasm despite setbacks, is rarely upset by criticism, and is emotionally restrained.• Displays empathy and helpfulness towards others.• Integrity and honesty is regarded as crucial and not negotiable.• Results orientated: Strongly motivated to compete and achieve impressive results, strives to improve, has a “can do” attitude and enjoys challenges.• Minimum of 3 years relevant experience in Banking preferably in relationship/transactional banking• Business Assistant experience to the Business Manager is ideal. Previous experience within the personal/ consumer banking environment as a Customer Consultant/ Personal Banker and/or Enquiries Officer is preferable. This experience provides an understanding of how to interact with and sell to personal banking customers, how to open bank accounts, as well as how the principles of scored lending are applied in practice.• Experience in Credit origination• Previous experience running a small business.We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.Interested and qualified applicants should follow the link below to apply

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Banking Jobs in Umuahia Abia: Stanbic IBTC Bank recruitment

Bank Jobs in Abia state
Manager, Service Centre – UMUAHIA
Job ID7174
Location Nigeria
Division Personal and Business Banking
Position Category Customer Relationship Management
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes

Position Description
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centres. To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls. Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

KRAs
Customer service

Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.
Convene regular customer discussion forums and action the results.
.
Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centres

Management of service improvement

Manage the customer problem resolution process and ensure the accurate logging of information.
Set and monitor turn-around times for resolving customer queries and complaints.
Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
Ensure that service measurement is maintained and action adverse trends.
Implement service recovery to facilitate customer retention.

Legislative compliance

In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (FAIS) no staff member is permitted to provide any financial advice or intermediary services to a customer, in terms of a financial product, as defined in the Act, unless they have been appointed as a Representative of an Authorised Financial Services Provider.
In your current position you are not an accredited Representative in terms of FAIS and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by FAIS.
In your position as a non Representative staff member you may, however, operate in a FAIS position and sell financial products based on factual information, by describing the product features and benefits and at no time make a suggestion, recommendation, guidance or proposal to the customer that will lead the customer to buy a financial product as defined in FAIS
Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation

Management of responsive sales

Develop sales plans to achieve responsive sales targets for the centres.
Manage the sales tracking system and provide feedback and coaching to the team.
Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
Drive the lead referral system.
Coach the responsive sales team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.

Management of credit and operational risk

Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Ensure irregularities highlighted in routine control reports are attended to.
Co-ordinate the checking of centre tellers/treasury/blank forms.
Complete monthly centre housekeeping checklist.
Report premises/equipment issues to regional operations.
Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
Ensure that levels of authority and limits of access to information/systems are adhered to.
Ensure that all routine controls relating to new business are effectively applied.
Ensure compliance with OHS (Occupational Health and Safety) requirements

People management

Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
Ensure that equity requirements are met and transformation initiatives supported.
Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
Costs contained within budget.
Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.
Increased cross-selling ratios.
Effective migration of customers/transactions to more appropriate channels.
Requisite stationery and cash supplies held.
Effective, customer-orientated telephone management.
Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
Staff effectiveness and motivation
Postive findings of Inspection Compliance reports
Required Skills and Qualifications
KNOWLEDGE
Minimum of a 2.2 B.Sc degree in any relevant course.
Through knowledge and understanding of market segmentation and management.
Knowledge of Personal and Business Banking products and services.
Knowledge of the country’s Personal and Business Banking Strategy.
Knowledge of sales and marketing theory and principles.
Knowledge of business and financial management principles and practice, including business economics.
Knowledge of risk management and credit principles.
Knowledge of the bank system.
Knowledge of branch transaction processes.
Knowledge of distribution channels.
Knowledge of human resources principles.

Click here to Apply for Job

Tags: Stanbic, Recruitment, Graduate Jobs In Nigeria, Banking Tagged as: Banking, Recruitment, Stanbic, Umuahia

Latest Banking Jobs in Nigeria- Standard Bank of Nigeria is Recruiting

Position Description: Head: Commercial Banking
Job ID7169
Location Nigeria
Division Personal and Business Banking
Position Category Client Business Solutions
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes

Job Purpose
Support the Director: Business Banking in achieving the key PBB and Business Banking objectives by both influencing and ensuring the optimal execution and implementation of the relevant customer value propositions, segment /business strategies and related initiatives for the Commercial Banking Segment with the primary objective of optimising both customer experience and economic profit.

Notional head of the commercial suite channel

KRAs
Value proposition/segment strategy implementation
Support Centre team in ensuring effective and consistent implementation and application of the relevant customer value propositions nationally. www.naijajobslink.com
Influence ongoing refinement/review of value propositions/segment strategies as market dynamics/competitor activity changes
Manage multiple stakeholder/business partner relationships (e.g. Business Product areas, Business Banking – Centre, Credit , Marketing, CIB, network, etc) to ensure optimal support and alignment in the execution of the relevant value propositions
Influencing, guiding and supporting the Zonal Heads and other Stakeholders in the operationalisation and delivery of strategic objectives and goals
Ensure RM portfolio sizes are maintained in line with benchmarks as per segment CVP’s balanced against the relevant operating cost environment
Monitor ongoing migration of qualifying customers to appropriate segments and ensuring regular review of portfolio sizes to ensure consistent application of value propositions in the provinces and business centres
Provide link between network and head office in the provision of relevant market/customer/competitor insights received from the frontline.
Ensure national implementation of best business banking practices.
Ensure migration of customers and re-alignment of portfolios to ensure the consistent application of value propositions in the provinces and business centres.
Contribute significantly to the development and implementation of sales and service best practices to drive consistency on a national basis.
Forging business partnerships with Business and Personal market stakeholders to leverage the interplay between Business and Personal Banking for optimal growth and retention
Customer service excellence
Influence customer experience methodology and measurement in liaison with the Customer Experience team and Centre
Ensure consistent implementation of Customer Engagement and interaction guidelines across business centres nationally
Development and implementation of national action plans to improve customer experience
Monitor and drive customer experience improvement across the relevant segments
Ensure the provision of relevant MIS to the Zones/business centres by Service Measurement team to support customer service improvement
Ensure appropriate reward and recognition for top performing business units
Collate and share national service best practices
Monitor and influence optimal implementation of customer value propositions across provinces
Monitor sales and service support provided by the relevant business product areas and influence the improvement of product and sales support gaps. www.naijajobslink.com
Liaise with BB Centre on all aspects of service excellence in line with customer value propositions.
Monitor consistent usage of query and complaints management processes
Drive remedial action to address unsatisfactory service results at Zonal/business centre level.
Monitor and influence optimal service support provided by the IPC’s
Provide support to zonal management in servicing and retaining top customers
Arrange regular zonal customer interaction initiatives to stay abreast with customer expectations and insights
Transactional led customer acquisition
Joint accountability together with Zone Heads and Business Centre Heads for achievement of segment sales targets, and in particular, acquisition targets.
Ensure consistent interpretation/implementation of the ‘Delivering the Firm’ initiatives
Influence the development and drive the execution of various product/cross sales incentives
Influence delivery of relevant and reliable MIS to support sales efforts
Influence the provision of relevant market/business insights to assist Zones in identifying opportunities for sales growth.
Monitor and drive the execution of opportunity and pipeline management
Optimise Economic Profit (Finance)
Shared accountability with Zones and Business Centre Heads for relevant segment financial performance
Negotiate consolidated segment financial budgets down to Zone level and facilitate national roll out
Accountability for pricing arbitrations on behalf of Business Banking in absence of Director, Business Banking.
Monitor monthly financial performance at segment, provincial and business centre level and influence the closure of performance gaps
Provide input to and influence Business Banking Centre on product pricing strategies
Influence the delivery of credible and relevant financial MIS / measurement
Support and ensure implementation/execution of product driven revenue optimization/leakage initiatives
Engaged committed and connected people
Deliver on undertakings in terms of the Leadership and People Charters
Purposeful and regular engagement with staff in the Zones responsible for Commercial Banking Segment. Includes Zonal visits and quarterly meetings with the Zonal and Commercial Suite Heads.
Support talent management in the Zones in collaboration with HR by building and maintaining a national succession database for key Business Banking roles
Support Zones where required with profiling, selection , succession planning and career pathing initiatives
Ensure the implementation and application of standardized recruitment and selection processes
Active involvement in the development of and roll out of the segment and role based training curricula together with Learning and Development
Assist HR and Learning and Development in the development and execution of formal skills audits, monitoring of results and development of relevant training interventions to address skills gaps in liaison with Learning and Development.
Ensure execution of Business Banking People Strategy relevant to the Commercial Segment
Improve efficiency and effectiveness
Monitor and ensure consistency in relevant operating structures with specific focus on Zonal Business Banking/Business Centre/product sales and service support structures within relevant cost environment
Review and influence capacity management and optimization of resource allocation with the Zone/business centre structures
Influence optimal management of staff cost growth with agreed benchmarks
Identify opportunities for process improvement/efficiency and liaise closely with Business Banking Centre, Credit and Operations teams to address gaps and ensure consistency across business centres.

Change management
Assist Change team to translate strategic change initiatives into tactical action plans for roll out in the relevant segments
Ensure that any change initiatives impacting on the relevant segments, are properly managed from a capacity impact perspective
Facilitate the communication, buy in and implementation of strategic change initiatives in collaboration with zonal stakeholders and relevant Head Office change team
Lending and risk management
Facilitate a sound working partnership between PBB Business Credit and relevant Zonal stakeholders to stimulate business growth without compromising risk and quality of lending.
Arbitrate and/or motivate credit decisions in need (in absence or at request of Director, Business Banking) and assist management to explore alternatives.
Represent business at BAC committee sessions and other relevant credit forums
Ensure that Credit support (evaluation, collateral, compliance) is optimally aligned to business needs and that turnaround time SLA’s are met to ensure consistent customer experience
Influence the continuous improvement of credit processes.
Influence the review of risk appetite to align with market opportunities and trends
Legislative compliance and risk management
Influence the development/review of the segment business Audit Review process for business centres and ensure consistent implementation of audit recommendations nationally.
General Business Support
Act as the main interface/facilitator between the Zones/business centres and the head office areas relating to the relevant segments
Assist the network in resolving general business queries requiring head office engagement/intervention
Act as conduit/gatekeeper of any head office communication relating to the relevant segment
Represent on all head office meetings requiring input/feedback from the relevant business segment.
Required Skills and Qualifications
Relevant business related tertiary qualification. Minimum of a 2.2 B.Sc. degree is a pre-requisite
Relevant post-graduate studies will be a definite advantage

Degree plus approximately 8-10 years’ general banking experience of which 3-5 years should have been in a relevant leadership role within the business markets
Sound experience and knowledge in Credit and Compliance matters.
Experience in dealing with Business Customers at all levels.
Significant people management experience – leading teams and motivating people.
Advanced product knowledge including specialised products and financial structures.
Experience in negotiation skills and conflict handling.
Required Competencies
Knowledge
In depth knowledge of upper commercial business market and its complexities
Relevant leadership training.
Good understanding and exposure to Change Management principles
Thorough knowledge and understanding of all relevant business product/ service offerings.
Good understanding of general retail banking
A good conceptual understanding of business economics and the current business economic environment.
A solid understanding of different industry sectors and sector risk profiles/ trends.
International and local Sales and Service Delivery benchmarks and standards.
Strong negotiation and conflict management skills.
Good overall Financial Acumen
Advanced and practical knowledge and understanding of Credit principles and practices.
Knowledge of the terms and conditions of multiple legal entities/ company structures operating in the business banking market and the legislative restrictions and requirements governing these.
Working knowledge of technical portfolio management systems e.g. Finnacle.
A good knowledge of Business Banking transactional administration processes and procedures..

Excellent verbal and written communication skills.
Strong customer service orientation – constantly considering all aspects of the business from the customers point of view.
Optimistic: Has a bright outlook, is hopeful, keeps spirits up and is not easily discouraged.
Democratic: Encourages others to contribute, consults, listens and refers.
Socially Confident/ Relationship Builder: Self-assured, enjoys meeting people, creates a good impression in social situations, is good with words and knows what to say (even when communicating disagreeable information).
Understanding of People: Likes to understand people, is insightful and curious about human behaviour.
Observant: Alert, is quick to identify potential opportunities, notices the details of situations and is in touch with the local environment.
Persuasive: Enjoys motivating, negotiating and changing the opinions of others, is convincing with arguments.
Forward planning: Prepares well in advance, enjoys setting targets, plans activities.
Conceptual: Enjoys the complex and the abstract, intellectually curious.
Analytical: Identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
Critical: Good at probing the facts, challenges assumptions, sees disadvantages.
Innovative: Generates ideas, shows ingenuity and thinks up solutions, creates opportunities for others to innovate.
Resilient: Unruffled by difficult situations, rarely upset by criticism, emotionally controlled.
Highly numerate/ Data rational: Is good with numerical data, operates on facts, enjoys assessing and measuring.
Results orientated: Strongly motivated to compete and achieve impressive results, strives to improve, has a “can do” attitude and enjoys challenges.
Active: Energetic, vigorous, enjoys being out and about.
Change Orientated: Accepts and adapts to change, enjoys doing new things, seeks variety, prefers novelty to routine
Group orientated: Enjoys working in a team, is supportive of and patient with others.
Integrity and honesty.
Prepared to travel

How to Apply:

To apply, visit http://www.standardchartered.com/careers/professional-hires/index.html

and click on Professional Job Search and select job functions as “Consumer Banking” and location and “Nigeria-SCB” and click search to apply

When the list of available jobs position Standard Bank of Nigeria show, click on this job title: Head: Commercial Banking to apply

Related posts: Latest Banking Jobs in Nigeria: Stanbic IBTC/Standard Bank Nigeria recruitment Job ID7071 Business Banker (Island) Location Nigeria Division Personal and...Banking Jobs- Standard Chartered Bank is Recruiting Customer Relationship Officer and Country Security Officer Job Title: Customer Relationship Officer Branch: Isolo Branch Job Id:...Latest Bank Job- Standard Chartered Bank Vacancy for Grp/Cntry Product Management Job Title: Grp/Cntry Product Management Job ID: 277976 Job Function:...Banking Jobs in Nigeria- Standard Chartered Vacancies for Credit Analyst and ME Relationship Officer Job Title: Credit Analyst Job ID: 279039 Job Function: Wholesale...Latest Bank- Standard Chartered Bank Vacancy for PFC / Telesales Job Title: PFC / Telesales Job ID: 277722 Job Function:...

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STANBIC IBTC BANK NIGERIA, BANKING JOB VACANCY, TUESDAY 26, JULY 2011

SERVICE CENTRE MANAGER (ABUJA)
JOB: ID7133
LOCATION: Nigeria
DIVISION: Personal and Business Banking
POSITION CATEGORY: Sales & Marketing
EMPLOYMENT TYPE: Full Time – Permanent
SHIFT: No
REGULATORY APPROVAL: Yes

POSITION DESCRIPTION
JOB PURPOSE:
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre. To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks www.nigerianbestforum.com faced by the centres and reduce the overall exposure by maintaining an effective system of controls. Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

KEY ACCOUNTABILITIES:
Customer service:
Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.
Convene regular customer discussion forums and action the results.
Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centres

CLICK HERE TO APPLY

Tags: Banking, Employment Jobs In Nigeria, Jobs in Nigeria, Vacancy

Big jobs usually go to the men who prove their ability to outgrow small Jobs.

Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big Jobs will tend to take care of themselves.

Current Banking Jobs at Ogun state for Customer Consultant

CUSTOMER CONSULTANT (Ogun-Otta)
Job ID7122
Location Nigeria
Division Personal and Business Banking
Position Category Sales Marketing
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Position Description
•KEY RESPONSIBILITIES

Provide a readily available, service-focused, knowledgeable and experienced point of contact for new and existing personal market customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures. Maintain a high level of integrity and ethical standards.

Develop salesplan aimed at achieving set targets
Interview all new customers and provide advice on appropriate products to meet individual needs.
Update interview register at the sales receptionist’s desk on completion of all interviews. (Record time interview completed and sign).
Open accounts on the system according to laid-down instructions.
Load limits and indicators according to laid-down instructions when opening accounts.
Prepare new mandates signature.
Order new ATM cards.
Order new cheque books.
Identify the need for specialist services.
Control call memo records according to laid-down procedures.

• Transferring, amending and closing of accounts

Interview customers and obtain the necessary instructions/authority.
Process instructions according to laid-down procedures.
Prepare account holder records and new mandates, where applicable.
Ensure that funds in closed accounts are disposed of or overdraft recovered.
Complete Account Closed Notification Form 00010168 when closing accounts.
Retain cheque books and ATM cards for closed accounts, if necessary.

How to Apply:

To apply, visit http://www.standardchartered.com/careers/professional-hires/index.html

and click on Professional Job Search and select job functions as “Consumer Banking” and location and “Nigeria-SCB” and click search to apply

When the list of available jobs position Standard Bank of Nigeria show, click on this job title: CUSTOMER CONSULTANT to apply

Related posts: Banking Jobs- Standard Chartered Bank is Recruiting Customer Relationship Officer and Country Security Officer Job Title: Customer Relationship Officer Branch: Isolo Branch Job Id:...Latest Banking Jobs in Nigeria: Stanbic IBTC/Standard Bank Nigeria recruitment Job ID7071 Business Banker (Island) Location Nigeria Division Personal and...Banking Jobs Vacancies for Marketers/Customer, Account Officer and Contract Staff A reputable Commercial Bank need: MARKETERS/CUSTOMER ACCOUNT OFFICER CONTRACT STAFF...Current Bank Jobs in Abuja, Zaria, Jos and Kano Bank Job vacancies in Nigeria Business Banker (ZARIA) Division Proposition...Banking Jobs in Nigeria- Standard Chartered Vacancies for Credit Analyst and ME Relationship Officer Job Title: Credit Analyst Job ID: 279039 Job Function: Wholesale...

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Latest Banking Jobs in Nigeria: Stanbic IBTC/Standard Bank Nigeria recruitment

Latest banking Jobs in Nigeria (Stanbic IBTC)

Stanbic IBTC Bank PLC (formerly IBTC Chartered Bank Plc) is a Nigeria-based bank. It is active within the three business segments: Individual Banking that provides banking and financial services to individual customers; Business Banking that serves small and medium-sized enterprises, and Corporate Banking, focused on institutional clients

Position Description

Job Purpose
MUST HAVE A LAW DEGREE
Risk Management
Ensure that all the necessary processes and controls are in place to properly manage the NPL book with special focus on accounts with legal issues.
Minimize the number accounts ending up in litigation
Ensure that all cases in court are disposed off speedily.
Liaise with external lawyers handling all cases in relation to all distressed assets in the Bank
Ensure maximum recovery on all accounts in litigation.
Ensure effective and efficient process of realizing any underlinning security.
Control and manage regularisation of accounts.
Manage the control of the Post Write Off portfolio.
Resolve all customer queries that arise on accounts in the NPL category.

Relationships
Liaise with business partners on developments within Specialised Recoveries, and their needs.
Co-operative relationships between the various participants in the credit recovery processes.
Must have good relationship skills

Regulatory
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters.
Monitor adherence to internal controls and regulatory requirements and enhance procedures, in need.
Report any breaches and exposures to the business unit head and / or the division’s Regulatory Compliance Officer.
Maintain high ethical standards to prevent market abuse.
Provide relevant MI information to Head of Collections.

Operational Management
Maintain a high level of customer service.
Control and monitor NPL accounts outsourced i.e. Court Orders for Repossession
Manage and maintain workflow.
Any delegated ad-hoc function. From Head of Collections.

Click here to Apply for Job

Big jobs usually go to the men who prove their ability to outgrow small Jobs.

Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big Jobs will tend to take care of themselves.