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Cummins Inc. – A global power leader, is a corporation of
complementary business units that design, manufacture, distribute
and service diesel and natural gas engines and related
technologies, including fuel systems, controls, air handling,
filtration, emission solutions and electrical power
generation
systems. Headquartered in Columbus,
Indiana, (USA) Cummins currently employs approximately 48,000
people worldwide and serves customers in approximately 190
countries and territories through a network of approximately 600
company-owned and independent distributor locations and
approximately 6,800 dealer locations. Cummins earned $1.48
billion on sales of $17.3 billion in 2013.
We are recruiting to fill the position below:
Job Title: Divisional Field Service Engineer
(MD/HD)
Req ID: 1500015N
Location: Lagos-Island-Nigeria, PGBU
Job Type: Experienced – Professional / Office
Job Description
- Works with the Divisional Field Service Engineer to provide
service engineering and technical assistance to repair location
for a particular division/territory.
- Prepares detailed analysis and written reports of problem
investigations. Communicates with customers who possess a wide
range of skill levels.
- Assists in conducting installation, startup, maintenance,
repair, training and modification of systems for purposes of
evaluating product improvements.
- Enable early notification, problem detection,
investigation, and documentation on new product issues.
Communicate key technical information to technicians.
- Assists the Divisional Field Service Engineer in responding
to distributor technical inquiries. Provides repair location
with technical support to quickly resolve complex product
issues. Provides updates to technicians on key technical
information relating to product issues and repairs.
Education, Licenses, Certifications
- College, university or equivalent preferred or equivalent
technical experience required.
Experience:
- Intermediate level of relevant work experience required
Skills:
- Communication – Written And Verbal – Significant experience
in written and verbal communication and should be capable of
communicating effectively to all levels within and outside the
company.
- Warranty/Policy Support – Has working knowledge of the
warranty, extended coverage, and policy programs. Is able to
evaluate a policy request and determine whether it qualifies or
not. Has the capability to determine root cause of failure and
assign accountability. Is able to communicate the decision in a
diplomatic manner. Coaches/trains employees.
- Rapid Problem Solving – Aware of the problem solving
databases and the Rapid Problem Solving Process. Aware of the
7-Step Problem Solving and Six Sigma methods to identify and
define product issues, to develop and implement fixes, and to
implement controls to ensure that the issues will not be
repeated.
- Diagnostics – Familiar with the basic elements of on-board
diagnostics and their relevance. Knows when/if diagnostics
should/could be applied; capable of applying it at the basic
level.
- Component Failure Analysis – Ability to analyze engine
and/or power generation equipment failures at the component
level and to collect the relevant data to develop and support
the analysis and conclusions. Demonstrated knowledge by
conducting failure analysis on multiple systems.
- Data Gathering And Analysis – Capable of selecting and
performing the required measurements in a safe manner to
determine data quality and to apply predefined applications to
raw data sets.
- Distribution/Service Network Knowledge – Knowledge of the
Distribution Business Unit’s role in the distribution and
support of Cummins products. Effectively communicates and works
with Distributor personnel to complete performance plan
objectives which require interaction with the global
distribution network.
- Field Investigation – Ability to conduct all aspects of a
field investigation including; organizing the investigation
with field organization and using service tools for diagnosis,
analyzing data, and generating a field investigation report.
Has completed multiple field investigations. Can train/mentor
this skill.
How to Apply
Interested and qualified candidates should:
"http://cummins.jobs/lagos-nga/divisional-field-service-engineer-mdhd-nigeria/793A33E653064166935E645A1E103469/job/"
target="_blank">Click here to apply
online