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Tuesday, March 31, 2015

Mining Manager Vacancy at Cummins Inc., March 2015



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Cummins Inc. – A global power leader, is a corporation of

complementary business units that design, manufacture, distribute

and service diesel and natural gas engines and related

technologies, including fuel systems, controls, air handling,

filtration, emission solutions and electrical power

generation
systems. Headquartered in Columbus,

Indiana, (USA) Cummins currently employs approximately 48,000

people worldwide and serves customers in approximately 190

countries and territories through a network of approximately 600

company-owned and independent distributor locations and

approximately 6,800 dealer locations. Cummins earned $1.48

billion on sales of $17.3 billion in 2013.


We are recruiting to fill the position below:



Job Title: Mining Manager



Req ID: 1500016E
Location: Abuja

Job Type: Experienced – Professional / Office



Descriptions


  • Supervises employees who install, service, and repair

    equipment and machinery in the workshop. Supervises Shop

    Service Technicians;

  • Coordinates and schedules Technician work schedules;

  • Communicates repair plans to Technicians aligned with

    customer quotes;

  • Monitors Technician productivity and repair quality, and

    provides coaching and feedback to individual Service

    Technicians;

  • Provides performance reviews and opportunities for

    professional growth. Provides first level of support to Service

    Technicians requiring assistance;

  • Participates in continuous improvement activities by

    reviewing, changing, and improving processes in line with

    changing customer expectations/organizational goals.

  • Monitors the status of open repairs with workshop

    technicians;

  • Addresses issues that impact completion of the repair plan

    in the time quoted to customers. Monitors goals and targets for

    the branch;

  • Measures, reviews, and maintains superior customer

    satisfaction levels.

  • Escalates technical support needs for resolution when

    needed.

  • Manages service logistics including use of materials,

    equipment, and employees;

  • Ensures that workshop equipment is in proper working order

    and that needed tools are available to Service Technicians.

  • Reviews quotes developed by Service Writers/Advisors for

    accuracy prior to communication to customers;

  • Provides updates on repair status and any plan or schedule

    changes to Service Writer/Advisor.

Qualifications

Education, Licenses, Certifications:


  • Technical trade school degree or equivalent education, or

    equivalent experience required.

Experience


  • Intermediate level of relevant work experience, including

    team leadership experience, required.

  • Full profit and loss statement accountability for mining

    aftermarket business and Achieving annual sales and profit AOP

Skills


  • Channel Repair Process – QuickServe – Able to lead others

    in executing the QuickServe process. Demonstrate improvements

    using the QuickServe Customer Meter/Net Promoter Score data.

    Able to identify correlation between key service performance

    indicators and QuickServe Customer Meter to determine how well

    the process is being executed.

  • Claims Management System – Awareness of the Claims

    Management Systems. Also has some knowledge of Cummins products

    and their respective warranty coverage’s. Familiarization with

    the Warranty Administration Manual, campaigns, Temporary Repair

    Practices, and warranty alerts.

  • Focus on Customer Needs – Familiar with key Cummins

    customers. Knowledge would include business strategies,

    organizational structures, geographic footprints, financial

    results, internal processes, and primary needs for effective

    segmentation.

  • Service Cross Functional Knowledge – Basic understanding of

    the service processes, both retail and service support.

    Experience with the tools of service such as diagnostic

    procedures, technical support, and reliability improvement.

    User should have experience in field investigation of product

    failure. User should understand diagnostic procedures and how

    our product is serviced in the field.

  • Communication – Written and Verbal – Is able to effectively

    and clearly communicate in both written and verbal means.

  • Analyze Issues – Understanding of how to analyze issues.

    Demonstrates use of analysis skills to learn and analyze

    information in a timely way. Applies accurate logic in solving

    problems.

  • Manage Execution – Solid understanding of how to manage

    execution. Manages the performance of self and others through

    the use of structured tools. Delegates effectively and

    regularly with solid support and follow through. Uses defined

    processes to manage execution.


How to Apply

Interested and qualified candidates should:

"http://cummins.jobs/abuja-nga/mining-manager/A6822F612C534CCB899AE95383EAE870/job/"

rel="nofollow" target="_blank">Click here to apply

online




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