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System Waves Technologies is a subsidiary of Superstakers
Entertainment Company. System Waves Technologies is an
information and Communications Technology (ICT) firm located in
the heart of Lagos, Nigeria.
We are also a firm of ICT
consultants, System developers and System integrators providing
ICT services to customers cutting across the public and private
sectors of the economy including the Nigeria government, Business
communities etc.
We are recruiting to fill the position below:
Job Title: Help Desk Officer
Location: Lagos
Job Description
- Respond to request for technical assistance in person, via
phone, electronically
- Guide customers about their problems and solve them.
- Track and route problems and requests and document
resolutions
- Inform management of recurring problems
- Stay current with system information, changes and updates
- Diagnose and solve problems related to computer hardware
and software
- Research questions using available information resources
- Follow standard help desk procedures
- Administer help desk software
Requirements
- A degree/HND in Information Technology, Computer science or
any related field of study
- A minimum of second class lower degree/equivalent
- Must be resident in Lagos
- A minimum of 2 years cognate working experience.
Desired Skills:
- Knowledge of relevant call tracking application
- Knowledge and experience of customer service practices
- Strong verbal and written communication skills
- Knowledge of fundamental operations of relevant software,
hardware and other equipment
- Attention to detail
- Excellent problem-solving skill
How to Apply
Interested and qualified candidates should send their application
and detailed curriculum vitae (Resume) to:
hr@systemwavestech.com
Application Deadline 26th May,
2015.