Institute of Science and Technology located in Yenagoa
Bayelsa state Nigeria is a newly established Private Institute
designed to promote professionally-oriented education and
professionally relevant research. The Institute is based on
leading research, development work and experience-based
knowledge. We cooperate closely with enterprises and public
organizations to provide our researchers and fellows with
professional development and experience from working life. We
plan to offer study programs for professions that are in high
demand in society and we have a comprehensive portfolio within
research and development work for employers in the private and
public sectors. We are also collaborating
with
Universities Overseas to award professional and degree
certificates.
We are recruiting to fill the position
of:
Job
Title: Information Technology Specialist
Job
Location: Bayelsa
Job Description
This staff reports directly to the Director of the
Institute.
A majority of this person’s time will be spent
responding to requests submitted via our online support
ticket system, emails, phone calls, and in-person
visits.
Any time left over will be spent working on projects to
help grow the organization’s technology
infrastructure.
This person will supervise all online examinations and
address all correspondence.
Scope of Work
The IT Specialist is responsible for the day to day
operational activities of help desk support, network
administration, and systems.
Responsibilities
Support end-users with IT-related problems in a
responsive and service oriented manner.
Setup, management, and maintenance of IT-related
equipment.
Monitor backup jobs and ensure high level of completion
success rate.
Manage time and projects effectively.
Help put processes in place to maintain a stable
network environment.
Training staff with IT related equipment.
Assist the IT director with project work to grow the
technology infrastructure of the organization.
Assist with the troubleshooting, installation, and
implementation of systems.
Ensure data integrity with regard to our fixed asset
inventories.
Provide input and recommendations to the organization
surrounding hardware and software technologies and how these
technologies can assist the business being especially
proactive with new technologies.
Develop and monitor performance levels of software and
hardware and evaluate, recommend, and propose alternative
methods of information processing.
Develop and maintain information architectures (data,
application, network) ensuring the system is on-line
daily.
Maintain hardware and software maintenance agreements
to ensure integrity of operations processes.
Behavioral Expectations:
Customer Service – demonstrate the ability to respond
with a high degree of urgency to the needs & requests of
others, internally and externally. Understand the impact of
their work on others.
Understand safety policies and actively promote safe
practices in the workplace.
Maintain constructive relationships and demonstrate
respect for everyone contacted.
Deal constructively with conflict and focus on the
situation, issue or behavior and not on the person by
diffusing situations before conflicts arise, resolving
conflicts directly and actively promoting and gaining
cooperation from others.
Accurately provide and receive information in oral and
written communications.
Consistently provide ideas, opinions, or information in
an articulate, professional way.
Actively listen to others and demonstrate understanding
of other points of view.
Willingness and ability to adjust to changing
conditions or priorities.
Take the initiative to identify and act on problems and
lead by example.
Consistently make decisions that resolve
problems.
Qualifications &
Skills
Organized, thorough, and has great attention to
detail
Demonstrated working knowledge of hardware and
networking basics
Able to install, configure, troubleshoot and support
Windows clients and servers
Intermediate-Advanced knowledge of the Microsoft Office
Suite
High level of analytical thinking to solve problems
with an understanding of technology as well as an ability to
ask the right questions and apply solutions to business
problems.
Effective oral, electronic and written communication
with all levels of the organization using top notch customer
service.
Does well with minimal “hands on” training and can pick
up new skills quickly and can “take the ball and run with
it”
Ability to multi-task and can handle frequent
interruptions
Can consistently follow protocol and
instructions
Can work independently with little management
direction
Document process, procedures, and results
Fast and accurate keyboarding skills
Passionate, optimistic, and has internal inspiration to
get things done
Preferred Experience:
B.B.A. Management Information Systems or related
degree
1-2 years in IT or Business Systems
Experience with SQL Server, Dynamics-Nav,
SalesForce.com, SharePoint
.NET, AJAX, Cold Fusion, and/or Flash Development
Experience.
A Master degree is not required, but will be a
plus.
Physical Demands:
Ability to sit at a desk and work on a computer as
needed
Ability to lift and move computers and IT equipment for
setup.
Has a valid driver’s license, good driving record, and
able to support remote locations.
Due Date:12th May,
2015.
How To Apply
Interested candidates should send maximum of three (3) page CV
including a passport photo via
email: instituteofsciandtechyenagoa@gmail.com to
theDirector Human Resources, Institute of Science &
Technology, Yenagoa.