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Siemens is an Integrated Technology Company. The business
activities of our Energy, Health care, Industry and
Infrastructure & Cities Sectors have enabled us to capture
leading market and technology positions worldwide.
Technological excellence,
innovation, quality, reliability and international focus have
been our hallmarks for 165 years, making us strong and linking us
to our shareholders, employees and customers as a partner of
trust.
We are recruiting to fill the position below:
Job Title: Service / Support Engineer
Req ID: 176712
Location: Lagos, Nigeria
Siemens Employee – Full time only
Position Objective
- Applications are invited for the position of Field
Application Service / Support Engineer, which has arisen within
Customer Services department of the Digital Factory Business
Unit. The position is home based and the candidate will ideally
be based Lagos, Nigeria.
- Reporting to the DF CS lead, the successful candidate will
provide a professional and efficient faultfinding, repair and
commissioning service to customers throughout Nigeria. You will
also be expected to participate in Sales activities supporting
planning for the Service business and interactions with key
clients. You will be expected to participate in a standby rota,
and therefore a flexible attitude towards out of hours and
weekend working is essential. Some local and international
travel will be required.
Responsibilities
What are my responsibilities?
- Site support including fault rectification &
modification, repair & commissioning on PLC, SCADA and DCS
systems;
- Support of Instrumentation devices (level, flow, radar,
ultrasonic etc);
- Liaising with Clients & 3rd Parties;
- Understand the needs of our customers and markets. Build a
relationship & partnerships with our external customers as
well as our internal colleagues.
- Continuously seek to add value to the services provided.
- Always aim to achieve first time fixes / solutions leading
to reduced breakdown times and lower costs to the customer.
- Technical training of customers on the equipment including
how to operate and perform maintenance tasks.
- Feedback to relevant team members where issues persist on
site with recommendations of improving
product/documentation/Warranty case going forward with Customer
and Business.
- Provision of 24 hour standby facility (on a rota basis);
- Provision of a Technical Support facility (on a rota
basis).
- Take full responsibility for Environmental, H&S when on
site and ensure control measures are in place in the field.
This will include completion of relevant risk assessments,
method statements and undertake all relevant legislative
training requirements.
- Ensure the service levels and growth expectations of the
Siemens Service Support and Training Business are met and
exceeded.
- Provision of site reports & documentation;
- Engineering & Design activities;
- Identification / implementation of software, hardware &
system improvements / rectification;
- Site assessment and planning for servicing customer
installed base
- Work under own initiative with minimal supervision and
provide our customers with the highest levels of service
possible.
- Co-ordinate service activities on customer site, to ensure
compliance with rules/requirements
- Technically demonstrate and explain issues and solutions
with customers and end users.
Requirements
What do I need to qualify for this job?
- Applicants should be qualified to HNC, HND, Degree level or
equivalent in Electrical & Electronic Engineering.
- Knowledge of MES systems or process analytics would be an
advantage.
- The successful candidate will be required to work on their
own initiative and as part of a team, with good communication
skills and the ability to liaise confidently with customers in
a high-pressure situation.
- 5 – 7 years experience in a related industry
- Candidates should have sound diagnostic and analytical
skills combined with an in depth knowledge of commissioning and
fault finding of Industrial Automation and Instrumentation
systems.
- Previous experience of working within a service
organization will be essential as will the experience of
working with multi-vendor PLC systems, SCADA packages, DCS
systems, Instrumentation, databases and high level programming
languages.
How to Apply
Interested and qualified candidates should:
"https://jobsearch.siemens.biz/career?career%5fns=job%5flisting&company=Siemens&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fGB&career_job_req_id=176712&selected_lang=en_GB&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=EEFQdkLYxpnaT4B1gdzqcGyidN4%3d"
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