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Airtel Nigeria (Airtel Networks Limited), a leading mobile
telecommunication services provider in Nigeria and a member of
Airtel Africa Group, is committed to providing innovative,
exciting, affordable and quality mobile services to Nigerians,
giving them the freedom to communicate, rise above their daily
challenges and drive economic and social development.
The company made history on August 5, 2001 by becoming the first
telecoms operator to launch commercial GSM services in Nigeria
and has scored a series of many “firsts” in the highly
competitive Nigerian telecommunications market including the
first to introduce toll-free 24-hour customer care; first to
launch service in all the six geo-political zones in the country;
first to introduce affordable recharge denominations; first to
introduce monthly free SMS and first to introduce monthly airtime
bonus.
Job Title: SME Manager (Enterprise Business)
Job Purpose
To sustain and enhance targeted gross revenue and gross
acquisition in respective SME business by effective
implementation of lanned sales and channel management
strategies.
Key Accountabilities
Implementation, acquisition and retention strategy
for prospective and existing accounts through direct sales
agents (DSA) channel
- Responsible for the implementation, acquisition &
retention strategy for prospective and existing accounts
- Manage performance management tools for DSA
(Direct Sales Agent) channels and channel managers
- Provide strategic support to enhance the
delivery on targets
Evolving account development and relationship
management process for accounts in the channel guided by
the signed service agreement
- Deploy relevant metrics to routinely monitor progress
against targets and recommend appropriate remedial
actions to ensure targets are met or exceeded
- Develop procedures for setting corporate targets and
communication sales targets and monitoring
performance
- Grow the usage of corporate products in the states
allocated to him/ her
Proactive competitor intelligence and market
insight
- Monitor and collate all activities of competition and
implement or recommend counter measures to win
competition
- Encourage and develop opportunities to have Airtel
presence in SME companies
DSA performance reporting and
analysis
- Develop good relationship management processes
with both existing accounts and prospective customers
- Maintain and manage database of all
acquisition via the channel in your region/state or zone
- Provide sales performance data to support management
decision making
- Ensure that sales call plans and performance trackers
are kept to date
- Report timely of all initiatives , potential
prospects, queries, challenges, call plan and new
sales made
Excellent relationship management with DSAs,
existing and prospective post-paid subscribers in the zone
or state or region
- Create symbiotic relationships in events sponsorship
with accounts in view to drive sale of our SME products
and revenue growth
Team performance
- Establish performance expectations and regularly
review individual performance
- Effectively manage channel salesman incentive
targets to ensure drive for greater performance
- Continuously motivate frontline by leading by
leading from the front end and ensuring that all
escalations are promptly taken care of
Educational Qualifications & Functional /
Technical Skills
- A University Degree in Business Administration,
Marketing or related course
- 3-5 years preferably in FMCG, Consumables &
telecom
- 3-5 years’ experience in managing sales channel
or Key Accounts
- Sales channel management or key
account management, presentation, report writing and
basic computer skills
Key Decisions
- Responding to market dynamics and recommending
measures to increase sales from existing & new
accounts.
- Constantly tracking and reviewing channel partners
activities and pre-empting counter solution for market
expansion.
- Managing sales team effectively to deliver on targets
Personal Characteristics &
Behavior
- Achieving Results & Delighting the Customer
- Analytical
- Good presentation skills
- Ready to achieve beyond set target
- Committed to common goals and values of the
organization.
- Team Player; Independent, Confident, and Objective
- Attention to detail/ excellent oral and written
communication skills
Major Challenges
- Managing and monitoring DSA
- Expanding our acquisition drive, and retaining
accounts.
- Creating visibility of Airtel products and services
- Effective and timely communication of all
schemes and product launches to existing customers and
channel partners
- Expanding SME/SMB sales coverage by appointing
new channel partners
How to Apply
Interested and suitably qualified candidates should
"https://www.linkedin.com/jobs2/view/47124718?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A738996191430233588492%2CVSRPtargetId%3A47124718%2CVSRPcmpt%3Aprimary"
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