System Waves Technologies is a subsidiary
of Superstakers Entertainment Company. System Waves Technologies
is an information and Communications Technology (ICT) firm
located in the heart of Lagos, Nigeria. We are also a firm of ICT
consultants, System developers and System integrators providing
ICT services to customers cutting across the public and private
sectors of the economy including the Nigeria government, Business
communities etc.
We are recruiting to fill the
position below:
Job Location: Lagos
Job Description
Respond to request for technical assistance in person,
via phone, electronically
Guide customers about their problems and solve
them.
Diagnose and solve problems related to computer
hardware and software
Research questions using available information
resources
Follow standard help desk procedures
Administer help desk software
Track and route problems and requests and document
resolutions
Inform management of recurring problems
Stay current with system information, changes and
updates
Requirements
A degree/HND in Information Technology, Computer science or
any related field of study
A minimum of second class lower degree/equivalent
Must be resident in Lagos
A minimum of 2 years cognate working experience.
Desired Skills:
Knowledge of relevant call tracking application
Knowledge of fundamental operations of relevant
software, hardware and other equipment
Attention to detail
Excellent problem-solving skill
Knowledge and experience of customer service
practices
Strong verbal and written communication skills
Due Date: 26th May,
2015.
How To Apply:
Interested and qualified candidates should send their
application and detailed curriculum vitae (Resume)
to: hr@systemwavestech.com