Stanbic IBTC Holdings PLC is a full service financial
services group with a clear focus on three main business pillars
– Corporate and Investment Banking, Personal and Business Banking
and Wealth Management
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Job Title: Recoveries Officer
Location
Lagos
Job Field
Banking, Finance, Accounting, Audit
"20.8664122137">Main Purpose
Control and manage the administration of all recoveries
in-house and outsourced matters
Key Responsibilities
Effective management of recoveries on 180dpd &
written off accounts in line with specialised recoveries
strategies and after write-off strategies.
Manage external agencies in line with approved
SLAs.
Action incoming correspondence within agreed
timelines.
Issue repossession orders as advised by relevant
stakeholders.
Maintain an accurate register of all repossessed
items.
Keep accurate records and control movement of files
between the Bank and external agencies.
Ensure written off accounts are blacklisted on all credit
bureaux.
Coordinate the asset disposal process end to
end.
Ensure file closure of irrecoverable accounts in line
with approved processes.
Ensure compliance with statutory, regulatory and SBG
requirements, to protect the reputation of the Group and to
avoid legal action, sanction in respect of regulatory
compliance matters.
Qualification
BSc, HND, BA
Key Performance
Recoveries metrics as agreed in KRAs.
Collections rate on NPL book as agreed in
KRAs.
NPL not to exceed 10% of total book.
Accurate capture and follow up of payment
plans.
Monthly stock checks.
Monthly reporting on all recovery activities in-house
& outsourced.
Incoming correspondence actioned within 48
hours.
Annual review of closed files.
Important Relationships
Internal- Develop and maintain working relationships with
all internal stakeholders.
External- Excellent customer service.
Manage and maintain relationships with external agencies
to achieve desired results.
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