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Lilygate Hotel located in the heart of Lekki Phase 1 is a
new luxurious four star hotel with 74 rooms including 6 suites
and a full range of facilities.
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Job Title: Receptionist
Duties and Responsibilities
- Register guests and assigns rooms. Accommodates special
requests whenever possible.
- Assists in preregistration and blocking of rooms for
reservations.
- Coordinates room status updates with the housekeeping
department by notification housekeeping of all check outs, late
checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations
department. Takes same day reservations and future reservations
when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Thoroughly understand and adheres to proper credit, check-
cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room
rates.
- Uses suggestive selling techniques to sell rooms and to
promote other services of the hotel.
- Performing cashier related functions like posting charges
to guest accounts, raising paid out’s, currency exchange,
- Reports any unusual occurrences or requests to the manager
or assistant manager.
- Knows all safety and emergency procedures, Is aware of
accident prevention policies.
- Maintains the cleanliness and neatness of the front desk
area.
- Understand that business demands sometimes make it
necessary to move employees from their accustomed shift to
other shifts.
- Follows procedures for issuing and closing safe deposit
boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling
procedures.Courier Mail Register
- Reads and initials the pass-on log and bulletin board
daily. Is aware of daily activities and meetings taking place
in the hotel.
- Attends department meetings.
Pre-requisites
- Education: Minimum HND/OND or equivalent. Must speak, read.
Write, and understand the primary language used in the
workplace. Must be able to speak and understand the primary
language used by the guests who visits the hotel.
- Physical: Requires fingering, grasping, writing, standing,
sitting, walking, repetitive motions, hearing, visual acuity.
- Experience: Previous hotel-related experience desired.
How to Apply
Interested and qualified candidates should send their
applications
to: kehinde.badmus@lilygatelagos.com