Opportunities at Standard Chartered Bank Nigeria, April 3rd 2015

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Standard Chartered Bank Nigeria – We attract talented

individuals. Not only can they give you the benefit of their

experience, they also reveal a closer, more personal look at the

wide range of global opportunities we offer.


At the core of the Group’s people strategy is our focus on

employee engagement. Engagement is a key driver of productivity

and performance, which creates the foundation of our performance

culture. We encourage and focus on the behaviours that bring out

the very best from every employee, assessing their performance

not just on results but on how those results were achieved. To

further embed these behaviours we have a remuneration programme

in place, carefully designed to incentivise our employees to live

our values every day.

We are recruiting to fill the position of:

Job Title: Relationship Manager

Job ID: 471722
Location: Nigeria

Job Function: Commercial Clients

Full/Part Time: Full time

Job Description

• Directly work with customers to secure new business
  
  relationships, through referrals and different Sales Channels,
  
  via the analyses of their needs and provision of CC products
  
  and services.
  


• Grow share of Clients portfolio size by deepening existing
  
  Clients’ relationships
  


• Analyses and reviews quality of potential business to
  
  ensure maximum profitability.
  


• Maintain accurate and up-to-date records of all actual and
  
  attempted customer interactions.
  


• Liaise and provide leadership in areas of expertise,
  
  particularly in the provision of products and services to
  
  customers after identification of their needs.
  


• May be requested to co-ordinate Country or Regional
  
  initiatives within CC team.
  


• Provide feedback to Senior Management, Marketing and
  
  Product management on customers’ needs and the efficiency of
  
  marketing strategies and tactics.
  


• Responsible for delivering a service to customers that
  
  matches the Bank’s brand promise of being ‘The Right Partner’.
  


• Operate within Risk & Compliance requirements/framework
  

KYC/AML Clause:

• Ensure you remain alert to the risk of money laundering and
  
  assist in the Bank’s efforts in combating it by adhering to the
  
  key principles in relation to:
  
  • Identifying your customer, knowing your customer,
    
    reporting suspicions, safeguarding records and not
    
    disclosing suspicions to customers.
    
  
  

Internal:

• Marketing on new and continuing initiatives
  


• Head, ME Segment on issues to CC customers
  


• Branch departmental and T&O Managers and staff for CC
  
  customers’ account opening, servicing and administration
  


• Product Development and Analytics – product review,
  
  development, implementation and analytics
  

Key Roles & Responsibilities

• Customers
  


• Revenues, Asset and  Liabilities of CC Banking
  
  business at Country and Regional level.
  


• Image and reputation of Department and the Bank.
  


• As advised through written delegation from VSGM CC Banking;
  
  Head, ME Segment
  

Interested and qualified candidates should:

"https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=471722&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0"

target="_blank">Click here to apply online

Job Title: Product Sales Manager

Job ID: 470461

Job Function: Product Segment
Location: Victoria Island, Lagos

Full/Part Time: Full time


Key Roles & Responsibilities

• Accountable for the delivery of assigned Transaction
  
  Banking (TB) revenues from a Commercial Clients assigned
  
  portfolio in Nigeria.
  


• Execute to the sales strategy and deliver the revenue
  
  ambition through a portfolio of existing and target list of
  
  companies in Nigeria.
  


• Increase client penetration and revenues for the bank by
  
  actively promoting the bank’s network and product capabilities
  
  (cross selling) within assigned portfolio.
  


• Leverage group sales tools and techniques to identify
  
  opportunities for new / incremental business; client planning,
  
  client maps, working capital analyzers, CRM and pipeline
  
  management to achieve sales/revenue targets.
  


• Maintain a detailed and up-to-date knowledge of the bank’s
  
  comprehensive products capabilities and their application to
  
  clients needs, and use this knowledge in structuring of
  
  solutions.
  


• Ensure smooth interaction and communication with Solution
  
  Delivery, Product Management, and relationship teams within the
  
  overall team.
  


• Maintain high performance standards and role model
  
  behaviors that demonstrate the core values of the bank and its
  
  brand promise of being “Here for Good”
  

Qualifications & Skills

• Ideally graduate/post graduate or equivalent academic
  
  qualifications
  


• Ideally should have over 4 years experience in Commercial
  
  Banking with over 2 years of client solutioning and sales
  
  experience in the Africa Region.
  


• Solid and proven frontline transactional sales experience
  
  across Working Capital, Trade Finance (documentary trade
  
  products, i.e. Letter of Credits, bonds & guarantees; bank
  
  & country risk products), Supply Chain Financing & Cash
  
  Management (global/ regional/ local payment, receipts and
  
  liquidity management structures, system infrastructure, etc)
  


• Language skills: English, both written and oral; additional
  
  languages preferred
  


• Skills for analyzing and formatting data provided by
  
  Finance and other sources.
  


• Proven treasury, credit and country risk exposure
  


• Open minded, good listener, flexible with ‘think out of the
  
  box mentality
  


• Strong negotiation and presentation skills; ability to
  
  communicate with all levels in an organization
  


• Disciplined approach to deal execution/ client follow-up
  


• Team player
  


• Should be well versed with knowledge of the Banking
  
  Policies, Standards, local regulations and legislations
  

Interested and qualified candidates should:

"https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=470461&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0"

target="_blank">Click here to apply online

Job Title: Product Sales Team Manager


Job ID: 470462

Job Function: Product Segment
Location: Lagos

Full/Part Time: Full time


Job Description

• Accountable for the delivery of assigned Transaction
  
  Banking (TB) revenues from a Commercial Clients assigned
  
  portfolio in Nigeria.
  


• Execute to the sales strategy and deliver the revenue
  
  ambition through a portfolio of existing and target list of
  
  companies in Nigeria.
  


• Increase client penetration and revenues for the bank by
  
  actively promoting the bank’s network and product capabilities
  
  (cross selling) within assigned portfolio.
  


• Leverage group sales tools and techniques to identify
  
  opportunities for new / incremental business; client planning,
  
  client maps, working capital analyzers, CRM and pipeline
  
  management to achieve sales/revenue targets.
  


• Maintain a detailed and up-to-date knowledge of the bank’s
  
  comprehensive products capabilities and their application to
  
  clients needs, and use this knowledge in structuring of
  
  solutions.
  


• Ensure smooth interaction and communication with Solution
  
  Delivery, Product Management, and relationship teams within the
  
  overall team.
  


• Maintain high performance standards and role model
  
  behaviors that demonstrate the core values of the bank and its
  
  brand promise of being “Here for Good”
  

Requirements

• Ideally graduate/post graduate or equivalent academic
  
  qualifications
  


• Ideally should have over 4 years experience in Commercial
  
  Banking with over 2 years of client solutioning and sales
  
  experience in the Africa Region.
  


• Solid and proven frontline transactional sales experience
  
  across Working Capital, Trade Finance (documentary trade
  
  products, i.e. Letter of Credits, bonds & guarantees; bank
  
  & country risk products), Supply Chain Financing & Cash
  
  Management (global/ regional/ local payment, receipts and
  
  liquidity management structures, system infrastructure, etc)
  


• Language skills: English, both written and oral; additional
  
  languages preferred
  


• Skills for analyzing and formatting data provided by
  
  Finance and other sources.
  


• Proven treasury, credit and country risk exposure
  


• Open minded, good listener, flexible with ‘think out of the
  
  box mentality
  


• Strong negotiation and presentation skills; ability to
  
  communicate with all levels in an organization
  


• Disciplined approach to deal execution/ client follow-up
  


• Team player
  


• Should be well versed with knowledge of the Banking
  
  Policies, Standards, local regulations and legislations
  

Interested and qualified candidates should:

"https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=470462&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0&"

target="_blank">Click here to apply online

Job Title: Investment Advisor

Job ID: 471166
Location: Lagos

Full/Part Time: Full time

Job Function: Product Segment

Job Description

• Standard Chartered Bank, Consumer Banking.
  

Job Title Job Grade Generic Job Role:

• Investment Advisor
  


• Grade 7 Investment Advisor
  

Reports to (Direct) Direct Employees:

• Head Investment Strategy & Advisory Nigeria
  

Reports to (Indirect) Matrix Employees

Set Up:

• Target Clients.
  


• NTB Priority Clients.
  


• ETB Priority Clients with AUM > 0.5mn 1.
  


• ETB Personal Clients adhoc requests on exception basis
  
  only.
  


• Sources of leads.
  


• Priority Banking Team within IA’s coverage.
  


• Structured periodic Wealth portfolio review driven by
  
  analytics.
  

Other Job Roles Most Commonly Worked With

• Priority Banking Team.
  


• Priority Client Centre.
  

Location:

• Co-located within Bankers’ catchment area at lower
  
  real-estate cost (e.g., higher floor of branch).
  


• Consolidated at strategic cities with Video Conference
  
  capability for non-strategic cities.
  


• Working rhythm.
  


• Medium frequency, mix of standardized and tailored
  
  functions.
  

Associated Client Journeys

• Actively engaging during the first 3 months.
  


• Supporting the client on any client-initiated needs.
  


• Proactively engaging with the “Hidden Affluent”.
  

Roles

Mandate:

• Provide advice on multiple asset classes to fulfill
  
  Affluent and hidden Affluent clients’ Wealth management needs
  


• Conduct portfolio reviews (along with Priority Banker)
  
  twice a year for Priority Clients with AUM> 0.5 mn1.
  


• Support Priority Banking Team with investment requests from
  
  high-value Clients if required.
  


• Ad-hoc advise for Personal (non-hidden Affluent) clients on
  
  complex high-value investment needs on exception basis only.
  


• Advisory role – does not close sales (on target bonus).
  


• Guide and coach Bankers on investment related topics.
  


• Ensuring high operational quality and compliance
  
  conformance.
  

Engaging and deepening activities (role in client

journey)

Methodically Engage – Portfolio Review(in person):

• Review if client’s needs and circumstances have changed.
  


• Update client on market views (house views).
  


• Update clients on performance and alignment with Asset
  
  Allocation views.
  


• Recommend new solutions if needed or maintain.
  


• Transact (assist with sales closure).
  

Meet & advice (remote & in person):

• Meet in person/ VC to fulfill advisory needs.
  


• Do not perform direct sale.
  

Needs/anchor products

• Mutual funds, Fixed Income, Structured Products
  


• Portfolio advisory.
  

Resources & Skills

Skill requirements:

• Product broadening.
  


• Advanced Wealth product/solution knowledge.
  


• Portfolio planning capability.
  


• Up-to-date macro-Market knowledge.
  


• Expertise on house views and solutions to meet Wealth
  
  needs.
  

Client engagement:

• Competency in communication and presentation of complex
  
  investment topics & solutions
  

Journey Completion:

• Ability to conceptualize and plan tailored portfolio.
  

Metrics:

• New business Inflow 30 – 35%.
  


• NFI Performance 30 – 35%.
  


• Frontline productivity 20%.
  


• Efficiency and effectiveness 15% of portfolio reviews.
  

Roles that can transition & upskilling needed:

• Investment Specialists/ UT IC, IC
  


• Product broadening:
  


• Client engagement:
  


• Journey completion:
  


• Training requirements for upskilling.
  

Interested and qualified candidate should:

"https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=471166&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0"

target="_blank">Click here to apply online

Job Title: Product Manager

Job ID: 471157
Location: Lagos

Job Function: Product Segment

Full/Part Time: Full time


Job Description

Local Product Manager for Commercial Clients:

• Responsible to drive P & L and Balance sheet components
  
  for Cash & Trade products in the Commercial clients
  
  segment.
  


• Act as the Product expert for Transaction Banking Products
  
  within Commercial clients segment.
  


• Deploy existing, new and/or enhanced products to CC
  
  segments to grow TB revenues.
  


• Articulate and Implement the Product Agenda and Strategy
  
  for Commercial Clients.
  


• Drive effective Compliance and Operational Risk Management
  
  and Controls at Commercial Clients level to meet all regulatory
  
  and internal requirements.
  


• Improve the Bench strength through periodic trainings of
  
  segment staff and relevant stakeholders.
  


• Promote Thought Leadership
  


• Understand the Market and Competitive landscape and develop
  
  relevant analytics to guide the Sales team
  

Product & Service Delivery:

• Have oversight and ownership on end-to-end (standard)
  
  process to ensure execution of on-boarding for clients and
  
  fulfillment of products through engagement with relevant
  
  stakeholders involved in executing the standard process to
  
  ensure we deliver a seamless client CVP
  


• Complaints & Client Experience: Collaborate closely
  
  with the CEPG teams to Identify gaps and design failures in
  
  existing process and products and work with regional and
  
  country product teams to solve for endemic design issues to
  
  improve overall product and Service delivery.
  

Product Launches & Product Maintenance:

• Execute the global Product standardization and Product
  
  rationalization agenda across Lending Products
  


• Work with segment and frontline teams to identify client
  
  needs and launch existing global product solutions to meet
  
  these needs.
  


• In the absence of existing global solutions work with the
  
  regional team to have the relevant proposition developed as a
  
  global solution for implementation.
  

Governance:

• Manage compliance of PPGs & CADs.
  


• Ensure compliance to Group & Country AML and CDD
  
  policies.
  

Interested and qualified candidates should:

"https://cgportal.global.standardchartered.com/psc/hrms/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=471157&HRS_SOURCE_ID=3345&HRS_SUBSOURCE_ID=1372&HRS_SUBSOURCE_DESC=0"

target="_blank">Click here to apply online