Uber is evolving the way the world moves.
By seamlessly connecting riders to drivers through our apps, we
make cities more accessible, opening up more possibilities for
riders and more business for drivers. From our founding in 2009
to our launches in over 70 cities today, Uber’s rapidly expanding
global presence continues to bring people and their cities
closer.
Uber Technologies is recruiting
to fill the position of:
Marketing Manager
Job Location: Lagos
Job
description
Build the Uber brand in Lagos & wow users with great
support!
At Uber, amazing service is our core. We’re a game-changing
startup, providing quality, on-demand car requests from the
touch of your phone. A tenacity toward surprising our users
with an awesome experience is critical to our success. We’re
looking for a community support all-star to take charge of
marketing and customer satisfaction efforts.
The right person will be comfortable in an “all hands on deck”
environment, loves solving people problems and can thrive in a
startup culture. This role is all about bringing UberLOVE to
our users.
You are…
A utility player. You’re willing to find resolutions to
customer issues early, late and often.
Self-driven. You have superior organizational and analytical
skills, integrity and great follow through on tasks. You don’t
get overwhelmed easily… thousands of Uber user emails each
month? No prob!
Naturally curious. You’re innovative, extremely creative and
constantly looking for ways to improve upon things.
Word savvy. You have exceptional writing skills and can craft
everything from emails and blog posts to policies and
summaries, easily adjusting your tone/voice accordingly. You
are exceptional at presentations and analysing data.
Graceful. You are self aware, well-spoken on the phone and
eloquent in emails. You’ll humbly be the voice of Uber.
Fun. You’re a charismatic people person who can talk to anyone;
you’re flexible, fearless, and excited to help build something
awesome and share it with the world.
Motivated. You understand the impact of a highly-satisfied,
excited crew of users; you are slightly obsessive-compulsive
about grinding away at issues.
Responsibilities
You’ll be tasked with inspiring a growing user base to
share the Uber experience. You’ll have great opportunities to
develop & foster various skill sets:
Find the transportation pulse of the city and identify
new ways to get the Uber experience in front of new
users
Develop complex brand and event partnerships
Storyboard and execute innovative marketing campaigns
and pop-ups
Manage communications, media and PR outreach
Identify and engage with community and brand
advocates
Analyse marketing initiatives and measure ROI
Manage customer lifecycle through strong data analysis
and develop re-engagement plans
Monitor and analyse Twitter, Facebook & other
relevant sites and actively participate in discussions across
communities & social networks
Spread the UberLOVE through creating exciting blog
& social web content
Work closely with our engineering & operations
teams to streamline process and assist in intelligently
scaling a vibrant business
Tame upset riders and turn them into passionate
evangelists
Experience
3-5 years’ relevant work experience in marketing, account
management or operations management
Robust/active online presence and familiarity with social
media (Twitter, Instagram, Facebook, WordPress, etc.)
Solid writing background; experience blogging and/or
editing (grammar buffs wanted)
Customer relationship management and support background a
plus
Fluency in English
Influencer amongst your friends and community
Education
Graduate from a leading university
Accomplished in foosball is a plus ;
Bottom line: You have to be
ready to hustle! You must be ready and excited to get your hands
dirty and help build a growing business. You’re the customer
advocate and need to bring the voice of Uber to the masses…you
ready?
How To Apply:
Interested and suitably qualified candidates
should
"https://www.uber.com/jobs/61109&gh_src=v3dbpq" target=
"_blank">click here to
apply online.
Due Date: Not Stated