Etisalat Nigeria commenced commercial operations on 23
October 2008 with a promise to deliver innovative and quality
services in Nigeria. Since then, we have continued to deliver the
best possible experience at the most affordable price to our
subscribers
Job Title: Manager – IDD &
Roaming
Location
Lagos
Job Field
Engineering, Technical,
ICT
Job Summary
Ensure implementation of all processes and procedures for
Etisalat’s international roaming services.
Principal Functions
Keep abreast of trends and advancement in roaming product
offerings and recommend options or alternatives to the
Director, Wholesale & Carrier Relations
Develop propositions, business cases for up-to-date
roaming packages, propose modifications to enhance existing
offerings and proffer recommendations to the Director,
Wholesale & Carrier Relations
Liaise with the Product & Information and VAS team
for solution/platform selection and deployment of relevant
roaming technology.
Manage, monitor and evaluate on-going performance and
quality of all roaming products and services in line with
pre-defined service levels and KPIs.
Co-ordinate UAT user acceptance testing for new product
introduction or refinements to existing products.
Manage alliances with international roaming partners and
ensure achievement of service level agreements.
Plan and negotiate the Inter Operator Tariff-IOT discount
with strategic roaming partners.
Liaise with the Pricing and Tariffs team to agree and
manage roaming tariffs.
Liaise with the Legal team in reviewing all roaming
contracts and agreements.
Facilitate new product training and coordinate with
relevant client facing functions e.g.Customer Care, Sales and
Regional Personnel to ensure staff are fully trained on all
roaming products and services.
Assist in implementing the unit’s work programs and plans
in line with agreed upon procedures and guidelines.
Assist in planning and managing the human and material
resources of the unit to optimise performance, morale and
enhance productivity.
Manage inter-functional relations to ensure synergy
across the various departmental functions.
Provide leadership and guidance to team members and
manage subordinates’ performance towards the achievement of
overall team objectives
Prepare, compile agreed periodic activity and performance
reports for the attention of the Director, Wholesale &
Carrier Relations
Perform any other duties as assigned by the Director,
Wholesale & Carrier Relations
Educational Requirements
First degree or equivalent in a relevant
discipline.
Postgraduate,
professional qualification in a related field will be an
added advantage.
Experience,Skills & Competencies
6 to 8 years work experience, with at least 3 years in a
supervisory role.
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