"http://schema.org/BlogPosting" readability="60.8976338312">
Bolton White Hotels & Apartments is a leading firm in the
hospitality industry. We are dedicated to ensuring the comfort of
our guests. Our luxury accommodation in the heart of Garki and
Wuse zone 7 in Abuja offers unparalleled guest services. Bolton
White Hotels & Apartments is superbly placed to cater for
guest service requirements; ensuring guest stay is both pleasant
& unforgettable, we
combine the experience of our team
which represents a breadth and depth of expertise that is
unmatched, and we believe our people are the cornerstone of our
success. We are committed to making our place a great place to
work and provide the foundation for building successful careers.
If you share our passion for delivering unequal hospitality
service where details matter, apply today to join our team.
We are recruiting to fill various positions below:
Job Title: Front Office Manager
Ref: BWHA15/04/FO
Location: Abuja
Department: Front Office
Reports To: General Manager
Position Overview
- Manage the daily running of front office operations,
managing the staff and the daily activities and dealing with
all issues that may arise.
Essential Duties and Responsibilities
- Bolton White handbook, the department operation manual and
hotel policies and procedures are part of this job description.
- Manage the AM and PM shifts in the front office, making
sure all employees perform the tasks assigned to them and
coordinate the front office activities with other departments.
- Implement and manage all standards relating to areas
managed. Monitor activities of all employees in the front
office making sure they adhere to the guidelines set in the
standards of excellence, employee handbook and hotel policies
and procedures, correcting and coaching as well as training
where needed.
- Act as manager on duty for the hotel, dealing with
complaints, problem solving, disturbances, special requests and
any other issues that may arise.
- Aware of any VIP arrivals, special requests and repeat
guests. Check accommodations, making sure any special requests
are carried out, greet them on arrival and escort to room if
appropriate.
- Implementing and enforcing financial controls throughout
the front office, helping with control of operating expenses
and purchasing.
- Must be fully aware and able to re-enforce all
fire-life-safety procedures. Remain current in all updates with
regards to new procedures and training. Is a member of the
hotel’s emergency response team. Ensure staff is fully trained
in emergency procedures.
- Inform all front office staff of daily activities, VIP
arrivals, group activity etc.
- Must be able to do scheduling, payroll and other paperwork
(accounting, HR etc.)
- Must be able to perform any tasks or duties of any employee
in the front office.
- Consistently strive to achieve maximum performance. Promote
a professional service orientated environment at all times.
- Qualifications to perform this job successfully an
individual must be able to perform each essential duty to a
satisfactory standard.
- The requirements listed below are representative of the
knowledge skill and/or ability required.
- Perform any other responsible duties as required and
directed.
Managerial Responsibilities:
- This position manages Guest Services Representatives, Guest
Relation Officers, Guest Relation Attendant, Bell Staff,
Porters, Door Person and Lobby Ambassador and also supervises
other hotel employees indirectly acting as the manager on duty.
Education and Experience
- A minimum of a B.Sc Degree in Hospitality related field is
required, general education degree, international equivalent, 5
to 6 years working industry experience is required. Experience
in a luxury hotel preferred.
- Previous supervisory/management experience required.
- Previous customer service experience preferred. General
computer experience required.
- Hotel management computer systems experience preferred.
Language Skills:
- Must have good knowledge of English, ability to speak
clearly read and write. Must be able to listen or read
instructions, memos, short correspondences and messages.
- Must have ability to write memos, short correspondences or
messages. A second language preferred. Mathematical Skills
- Ability to carry out detailed, involved instructions both
written and oral, using common sense understanding required.
- Ability to deal with problems in a calm professional manner
required.
- Ability to multitask handling many different issues at one
time, prioritizing the issues and taking care of them.
- Must have good mathematical skills, ability to add,
subtract, divide and multiply six digit numbers with decimals.
Ability to work out percentages and discounts Good
understanding of financial documents, daily reports, P&L
accounts and budgets.
- Reasoning Ability
Other Skill Required
Entry Requirements:
- Team management, leadership & team player, A liking for
organizational work
- Effective management: delivering profit center
profitability, Sales ability
- Adaptability: coping with the diversity of customers and
their needs
- Thoroughness, Sensitivity to customers: good relationship
skills, Spirit of initiative, Financial awareness
Physical Ability:
- Ability to stand in a confined environment for long periods
of time is required.
- Ability to spend long hours moving around, walking,
sitting, standing, and crouching while performing duties.
- Must be able to work well under pressure and in emergency
situations.
- Ability to occasionally lift up to 50lbs.
Method of Application
Interested and qualified candidates should forward their
application letter and resume to:
gm@boltonwhitehotel using the Job Title as email
Subject.
Note: This job description in no way states or
implies that these are the only duties to be performed by the
employee occupying this position. Employees will be required to
perform any other job-related duties assigned.
Application Deadline 13th April, 2015.