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Bolton White Hotels & Apartments is a leading firm in the
hospitality industry, we combine the experience of our team which
represents a breadth and depth of expertise that is unmatched,
and we believe our people are the cornerstone of our success.
We are committed to making our place
a great place to work and provide the foundation for building
successful careers. If you share our passion for delivering
hospitality where details matter, apply today to join our team!
We are recruiting to fill the position below:
Job Title: Food & Beverage Manager
Ref: BWHA15/04/FB
Department: Food & Beverage
Location: Abuja
Reports To: General Manager
Position Overview
- Assist in the organization, management and administration
of all operational aspects for the Food and Beverage Outlets.
Essential Duties & Responsibilities
- Assist in scheduling reservations and parties or special
events, Off the Record, and the Private dining room service.
- Ensure that all aspects are communicated to the culinary
team and to all other managers in the F&B department to
ensure all details are correctly maintained.
- Attend interdepartmental meetings to ensure good cross
communication between departments.
- Assist in the development of marketing initiatives, menu
items, and other items to stimulate growth in sales for each
outlet and a variety of latest market developments.
- To ensure that the customer promise is delivered and that
customers are satisfied within the framework of financial
targets set.
- To ensure that guests receive high quality service.
- Be aware of and assist to control current budgeted and
forecast revenues, payroll, and product costs.
- Ensure all current Accounting and Human Resources policies
are being adhered to.
- Report any issues or grievances to Human Resources.
- Assist in maintaining all Micros programming for food and
beverage outlets.
- Manage the Open Table system with the host staff, ensuring
accuracy of all guest reservations and shift reservations.
- Assist Host staff with greeting and seating guests during
peak times of operation.
- Organize all documentation for shift work on a daily basis
including pre-shift reports, daily training topics, shift floor
plan, requisitions for beverage, food and sundries and manage
labour on a daily basis through the Kronos time management
system.
- Ensure all staff are meeting all established standards of
service.
- Monitor and test service skills of staff, retrain and
reinforce all standards on food and quality and service details
daily. Provide feedback and appraisals as necessary.
- Monitor and maintain cleanliness of dining rooms and work
areas; communicate issues of safety, cleanliness or
malfunctions to appropriate departments; manage
maintenance/safety issues to completion.
- Plan and conduct meetings for outlets on a monthly basis to
ensure staff is correctly communicated with and that staff are
consistently trained and well motivated.
Managerial Responsibilities
- This position manages all hourly employees in the food and
beverage outlets and is responsible for assisting in the
administrative tasks related to the outlets.
Qualifications
To perform this job successfully an individual must be able to
perform each essential duty to a satisfactory standard. The
requirements listed below are representative of the knowledge
skill and/or ability required.
Education
- Bachelor’s Degree in Hotel Management/Restaurant Management
preferred or equivalent experience in food & Beverage
handling; Five to six years related experience and/or training;
or equivalent combination of education and experience.
- Knowledge of food service operations and a variety of
styles of services.
License/Certification:
- Must be able to obtain any/all locally required
licenses/certifications that relate to the job being performed.
Basic Expectations:
- This position is one of very high guest contact and
position profile, as such, all established standards of
excellence must be maintained at all times and every effort
must be made to meet and/or exceed all guest expectations or
requests.
Language Skills:
- Must have good working knowledge of the English language –
ability to read and comprehend instructions, short
correspondence, and memos.
- Ability to write simple correspondence and effectively
present information in one-on-one and small group situations to
guests and other employees of the organization.
Mathematical Skills:
- Ability to add and subtract two digit numbers and to
multiply and divide with 10’s and 100’s.
- Ability to perform these operations using units of Naira
(Nigeria money) and weight measurements, volume and distance.
Reasoning Ability:
- Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete
variables in standardized situations.
Other Skills:
- Team management, leadership & team player, a liking for
organizational work, Effective management: delivering profit
center profitability Sales ability, Adaptability: coping with
the diversity of customers and their needs, Thoroughness,
Sensitivity to customers: good relationship skills, Spirit of
initiative, financial awareness.
Physical Ability:
- The physical demands described here are representative of
those that must be met by any employee to successfully perform
the essential functions of this job.
- While performing the duties of this job, the employee is
regularly required to stand, walk, use hands to finger, handle,
or feel, reach with hands and arms, and talk or hear.
- The employee is occasionally required to stoop, kneel,
crouch, or crawl.
- The employee must regularly lift and/or move up to 25
pounds and frequently lift and/or move up to 50 pounds.
How to Apply
Interested and qualified candidates should send their
applications and CV’s to:
gm@boltonwhitehotel.com using job title as
subject of mail
Note: This job description in no way states or
implies that these are the only duties to be performed by the
employee occupying this position. Employees will be required to
perform any other job-related duties assigned.
Application Deadline 13th April,
2015.