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Stanbic IBTC Bank is a leading African banking group focused on
emerging markets globally. It has been a mainstay of South
Africa’s financial system for 150 years, and now spans 16
countries across the African continent.
Standard Bank is a firm believer in technical innovation, to
help us guarantee exceptional client service and leading edge
financial solutions. Our growing global success reflects our
commitment to the latest solutions, the best people, and a
uniquely flexible and vibrant working culture. To help us drive
our success into the future, we are looking for resourceful
individuals to join our dedicated team at our offices.
Stanbic IBTC Bank is recruiting to fill the position below:
Job Title: Officer Administration Support
Location: Nigeria
Position Description
- The Officer Admin Support is responsible for the
fulfillment process, administration functions and to ensure
that a high level of quality customer service is achieved and
maintained. Although this role does not interact on a face to
face basis with Customers, the fulfillment area is the engine
room where all transactions are actioned and therefore has a
direct bearing on quality customer service.
- Therefore work quality and to deliver against very specific
timelines should be the ideal candidate’s absolute passion.
Customer Service:
- The catch phrase “customer care” and customer service are
often heard but seldom really experienced. Some people
naturally want to and are really talented delivering quality
service and products consistently and on time.
- There are many ways of doing this but the result of
friendly, competent and efficient service is always the same, a
happy and loyal customer.
- The most consistent aspect of this job is service delivery
A day in the life of the Officer Admin Support begins and ends
with the fulfillment of all transactional processes and
procedures. Within this context, having a love for, interest in
and a tolerance of data, processes and procedures and a eye for
detail is key.
Position Requirements
Product Knowledge:
- In order for the Support Officer to fulfill on the specific
requirements of each product and to provide quality service, it
is absolutely critical that he/she fully understands the
different products of the Bank.
- In addition providing constructive feedback and
recommendations on how to improve SBs services and products is
valued.
Routine:
- The Officer Admin Support’s main function is to ensure a
high standard of risk control through the appropriate actioning
of required reports and adherence to laid down procedures.
- Excellent customer service stem from support officers doing
things right the first time, therefore an eye for detail is
very important.
Compliance:
- Banks work and operate within a very strict legal
framework. The Support Officer needs to know and consistently
apply these rules, processes and regulations across products
and customers.
- We began this description by speaking about the customer
aspect of the role, well compliance can also be applied to
people and relationships.
- Building trust through maintaining high levels of honesty
and confidentiality is paramount to the values of the Bank and
success of this role.
- Often this implies taking the time to explain the “red
tape” to customers in a way that makes sense to the customers
impacted.
How to Apply
Interested and qualified candidates should:
"https://careers.peopleclick.com/careerscp/client_standardbankhv/highvolume/jobDetails.do?functionName=getJobDetail&jobPostId=6&localeCode=en-us"
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online