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Stanbic IBTC is the largest bank in Africa and our highly visible
brand, award-winning service, and strong global presence helps us
maintain our market-leading position.
We offer all our clients a wide range of personal &
commercial banking products through over 180 branches spread
across every state in Nigeria and our online banking platforms.
We place huge value on the talent of our people to drive our
continued success, and to support our plans for growth. We now
need a talented and resourceful graduates to help us fulfil our
business objectives and build customer loyalty.
We are recruiting for the position of:
Job Title: Personal Banker
Job ID: 12798
Location: Nigeria
Division: Business Banking
Employment Type: Full Time – Permanent
Position Description
- Provide an efficient and technical proficient personal
banking service and support to a portfolio of branch based
clients
- Achievement of acquiring, expansion, cost management and
customer retention targets
- Provide customers with basic day-to-day services
Accountabilities/KRA
- Motivate credit applications for facilities according to
laid down procedures.
- Selling all products through every opportune interaction
moment with customers and prospective clients to meet the sales
target in volume and value terms.
- Collect all necessary mandates forms for new accounts.
- Open accounts according to laid down procedures.
- Attend to renewal and early repayments of investment
accounts.
- Portfolio Management- ensure that all records are kept in
order and up to date.
- Ability to sell Gold products such as VAF, Home loans and
Investment products.
- Ability to work independently with minimum supervision in
the branch of domicile.
- Ability to relate amicably with credit dept. to motivate
for credit approval within a reasonable time frame.
- Strategize on marketing the products to beat the other
players in the market i.e. competitors.
- Advice customers as well as prospective clients on all
banking issues as well as financial matters. Advise management
on preferred changes in offering services to customers basing
on their feedback.
- Maximising return from existing and new customers on banks
product through cross selling offered by other business units.
- Identify major risks affecting clients and to ensure
necessary steps are taken to measure, monitor and control these
risks.
- Portfolio management to ensure low risk and minimum write
offs.
- Prepare facility letters after vetting from credit
department within turnaround times.
- Action queries and instructions from clients.
- Explain products and procedures clearly and in a factual
manner.
Required Skills and Qualifications
Detail conscious- methodical, accurate, precise and systematic.
- Complete job once started. Concerned about meeting
deadlines.
- Emotionally mature- remains calm under pressure avoids
outbursts.
- Integrity- does what he/she will do, is reliable and
consistent.
- Sociable- puts people at ease, is quick to establish
rapport.
- Data rational- is good with data, operates on facts.
- Strong service ethic.
- Service focussed – goes extra mile in ensuring that needs
of others are met and surpassing clients expectations.
- Result oriented- ensures tasks result in required output.
- Adhering to our Vision and Values Team player.
Required Competencies
- Minimum of 2 years banking experience
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experienced in completing credit applications successfully.
- Good knowledge of local market.
- Previous experience within the consumer banking environment
as a Customer Consultant or Enquiries Officer is preferable.
Core Competencies
- Mature & professional demeanour.
- An effective networker at all levels, both inside and
outside the bank.
- Ability to identify customers’ requirements for specialist
financial/product expertise and advice.
- Self-motivated and energetic.
- Consistent, honest and trustworthy – demonstrating
integrity.
- Ability to remain calm and focused under pressure and
during conflict situations.
- Able to have difficult conversations with confidence –
declining a pricing/rate concession, effectively communicating
a declined loan application to the customer without blaming
Credit, etc.
- Ability to function effectively within a team.
- Articulate in the communication/presentation of financial
solutions and factual information to customers.
- Strong communication, negotiation and persuasion skills.
- Independent, socially confident, quick to establish rapport
and build credibility with customers.
- Fosters confidence among customers.
- Ability to educate customers.
- Ability to listen and probe customer responses effectively
to ensure proper understanding of needs.
- Advanced sales and consulting skills.
- Achievement orientated, embracing and achieving challenging
targets.
How to Apply
Interested and qualified candidates should:
"https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=26096&localeCode=en-us"
rel="nofollow" target="_blank">Click here to apply
online
Application Deadline 14th March,
2015.