Job Opportunity for Head – Network Operations
Centre at Etisalat in Abuja Nigeria 2015
Etisalat’s vision is a world where people’s reach is not
limited by matter or distance; a world where people will
effortlessly stay in touch with family and friends; a world
where businesses of all sizes can reach new markets without the
limitations of distance and travel.
We are recruiting to fill the below position:
Job Title: Head, Network Operation Centre
Job Location: Abuja
Job Summary
- Coordinate the implementation of an effective framework for
the operation and maintenance of the Base Station Subsystem,
provide support functions on access network and effective
management of all monitoring tools
- Provide leadership and direction for the Network Operations
Centre unit.
Principal Functions
- Assist the Director, Network Operations in communicating
the division’s strategic direction and objectives to all staff.
- Assist in the definition of the division’s plans, policies,
projects and service levels.
- Plan and ensure implementation of established internal
processes using best practice standards to ensure a stable and
highly available systems platform for an optimal operating
environment.
- Keep abreast of global and local best practice as it
relates to the team function’s activities.
- Continuously review the unit/ team’s activities, make
recommendations for improvement and implement approved
improvement initiatives to ensure enhanced performance of the
team.
- Identify required resources, personnel and funding to
achieve the unit/ function’s strategy.
- Establish and maintain relationship with key internal and
external stakeholders.
- Manage and support network access and network performance
management systems including all monitoring tools.
- Oversee the integration, management and administration of
Base Station Subsystem (BSS) and access network platform
infrastructure (UNIX-Solaris and application level) and other
related equipment.
- Ensures processes and procedures (e.g.Escalation/reporting,
updates, call answering/handling, and training) are in place to
support scalable growth
- Continually identifies areas for process,quality and
efficiency improvement within the NOC, recommends prioritized
enhancements with supporting details to Change Control Board
and oversees implementation.
- Manage and support admittance and access to Network
Infrastructures locations especially MGW and BSC sites
- Ensure regular update of network element database
documentation, support and monitor a proactive maintenance
cycle on all access network systems and infrastructure.
- Delivers constant improvement in real-time identification
and resolution of real-time problems; brings a deep attention
to process, training and actions necessary to support outages
time reduction and issue detection, response and recovery
- Investigate and identify reasons for abnormal network
conditions.
- Take proactive steps to prevent network faults and
failures.
- Serve as unit’s primary liaison with third-party vendors
and initiate regular meetings to agree on service levels.
- Manage vendor performance and ensure agreed SLAs are
achieved.
- Review recommendations of the internal audit function
relating to BSS operations policies, standards, guidelines and
operations and take action as required.
- Implement the function’s work programs and plans in line
with agreed upon procedures and guidelines.
- Plan and manage the human and material resources of the
team/ function to optimise performance, morale and enhance
productivity.
- Manage inter-functional relations to ensure synergy across
the various departmental functions.
- Monitor and control the budgetary needs of the
unit/function.
- Develop and report on metrics for the performance of the
NOC and individual NOC employees
- Prepare/compile agreed periodic activity and performance
reports for the attention of the Director, Network Operations.
- Perform any other duties as assigned by the Director,
Network Operations.
Educational Requirements
- First degree or equivalent in Electrical Engineering
- Postgraduate/ professional qualification in a related field
will be an added advantage.
Experience, Skills & Competencies
- Nine (9) to twelve (12) years Telecoms work experience with
at least three (3) years in a managerial role.
How To Apply:
Interested and qualified candidates should:
"http://careers.etisalat.com.ng/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=1041830298&retainAM=N&addBreadCrumb=RP&p_svid=2003&p_spid=36001&oapc=5&oas=gJUvpAmULdp3Lw9z1qfa0Q.."
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Deadline: Not Specifield