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At
Bolton White Hotel Premium, we are dedicated to ensuring the
comfort of our hotel guests. Our luxury resort in the heart of
Garki, Abuja offers unparalleled guest services, including
transportation, business services, event venue hire, and wedding
planning, to name a few.
Conveniently located in the one of
the most secure location in the city, near Sahad super store,
Bolton Premium Hotel is superbly placed to cater to your guest
service requirements, ensuring that your stay is both pleasant
& unforgettable.
We are recruiting to fill the position of:
Job Title: BWHA/15/03 Guest Relation Officer
Location: Abuja
Duties And Responsibilities
- Meet and greet guests upon their arrival at the hotel.
- Cooperate and coordinate with the other hotel departments
to provide an efficient service.
- Accompany guests within the hotel to arrive at the desired
place.
- Provide general information and directions.
- Advise and assist guests on leisure activities, places to
visit and travel arrangements.
- Interact with guests and provide a welcoming atmosphere.
- Coordinate and supervise activities for guests.
- Attend to guests’ queries, needs and other special
requests.
- Listen to complaints put forward by guests, resolve
stressful situations and provide solutions to problems.
- Promote the facilities and services offered by the hotel.
- Be especially attentive to repeat guests and other VIP
guests.
- Bid farewell to guests at the end of their stay.
Educational Qualification
- Minimum of Higher National Diploma in Hospitality
Management or other relevant course.
Required Skills
- An outgoing and cheerful personality.
- The ability to deal with difficult situations and sensitive
issues.
- The ability to multitask and work under pressure.
- The ability to keep confidentiality and privacy.
- Fluency in English and ideally knowledge of a foreign
language.
- Telephone manners.
- Computer literacy.
- A diplomatic and polite manner.
- Customer service skills.
- Communication and listening skills.
- Organizational and time management skills.
- Decision making, negotiation and problem solving skills.
- A smart and well groomed appearance (I have to look really
smart at all times!).
Other Requirements
- General knowledge of various topics such as the arts,
cuisine, history, geography and culture.
- The ability to absorb information quickly and keep myself
updated daily on the latest news, events and so on.
- The ability to communicate with people from all walks of
life and of different nationalities.
- Fluency in other indigenous or foreign languages will be an
added advantage.
How to Apply
Interested and qualified candidates should forward their
Application Letter and Resume to:
info@boltonwhitehotel.com using the Job Title as
email Subject.
Application Deadline 28th March, 2015.