Kenya Airways is truly the Pride of Africa. Our global network now reaches 62 destinations, 49 of which are spread across the Africa continent. With a modern fleet of 45 aircraft, including five Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. Wires you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
In line with our expansion plans we are recruiting to fill the position of:
Job Title: Sales Executive
Location: Abuja
Key Accountabilities/Responsibilities
To gather and prepare clientele database for planning and identifying clients needs.To prepare visit work plan for clients for optimum utilization of time and resources.To visit, service and build relations to clients (TA, CLP, Govt etc) to maintain loyalty and optimize revenue.To achieve set sales targets in line with budget for profitability of the airline.To prepare, close sales contracts and deals to key accounts to generate maximum revenue.To promote KQ products and services to create awareness and generate sales and revenue.To gather market intelligence to identity threats and opportunities so as to maintain a competitive edge arid generate sales.To prepare sales report for management information and performance evaluation and monitoring.
Knowledge, Skills, Experience
Graduate or ‘O’/A’ level with 4 years sales experienceAirline experience an added advantageSetting and negotiation skillsComputer literateValid driving licensesAnalytical influencing skills
Job Title: Sales and Ticketing Supervisor
Location: Abuja
Key Accountabilities/Responsibilities
To lead, guide and support sates and ticketing team to ensure quality service to clients.To validate and reconcile daily sales returns to account for bot monies collected and documentsHandle and effect ticket endorsements to enhance customer relations and satisfactionTo handle customer complaints (denied boarding, baggage etc) to ensure customer satisfaction and retentionTo prepare and administer the shift/leave roster for optimal utilization of staff and resourcesTo uphold safety and security standards for the office to safeguard company resources.
Knowledge, Skills, Experience
‘O’ or ‘A’ level of educationIATA/UFTAA Diploma/intermediate to advance airline fares and ticketing course3 years airline experience in sale and ticketing
Job Title: Sales and Ticketing Agent
Location: Abuja
Key Accountability/Responsibilities
To do Reservations and ticketing for all KQ clients to generate salesFare quotes to all KQ clients to provide the best applicable fares and generate salesTo recruit and handle existing arid prospective frequent fliers to win and retain loyaltyPrinting and reconciling of safes returns to account for daily sales.To promote all KQ products to create awareness and generate salesTo promote direct telephone sales so as to reduce distribution costs arid generate sales
Knowledge, Skills, Experience
‘O’ level Division IIIIATA/UFTAA diploma/basic airline fares and ticketing
Job Title: Station Manager
Location: Abuja
Key Accountabilities/Responsibilities
As Accountable Manager, ensure the continuous implementation of tire station management system and maintain at all times safety and security in the station. Ensure communication of these standards to all station staff, Ground Handling staff and all other service providers and adherence at all time.Ensure that the Load Control procedures and loading supervision responsibilities are correctly undertaken as per company and also document the station process flowEnsure that customer service is delivered to a high standard that meets our customer needs arid expectationManage station costs in line with tire budget and implement all cost saving initiatives as determined and communicatedSupport and develop a high performance team capable of achieving results by meeting the set benchmarks with minimum supervision.Liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures.Represent Kenya Airways at AOC meetings to address airport facilitation issues.Promote company image to enhance public relations, visibility in the market and customer loyaltyInterpret and monitor safety standards, regulations and security awarenessAs the accountable manager, ensure corrective action is taken based on audit findings and/or risk assessment analysisWhere necessary, file flight plan to comply with legal and company requirements to ensure aircraft operations safetyEnsure and maintain a healthy, safe and secure working environment in compliance with company procedures and regulatory authoritiesPrepare monthly reports on Ground Handling activity.Manage and be responsible for the implementation of the Local Emergency Accident Procedures plan
Knowledge, Skills, Experience
University graduate or hospitality diploma with minimum 10 years experience in all round airport handling with at least 5years in supervisory role.
Computer literateExcellent negotiation skillsAbility to lead, guide & motivate a teamStrong analytical skillsGood plannerExcellent communication and interpersonalForeign language is an added advantage
Job Title: Sales Manager
Location: Abuja – Nigeria
Detailed Description
To drive the sates plan for Abuja to deliver the budgeted objectivesTo monitor and recommend pricing levels in Abuja to maximize yield and revenueTo identify new sales opportunities and take steps to implement them for new revenue streams.Develop and service trade partners to maximise loyalty revenue generation.To be the principal administrator for Kenya Airways in Abuja while safeguarding KQ interest
Knowledge, Skills, Experience
University graduate in a relevant area of studyMinimum of 5 years airline experience in sales and marketing of which 2 must be at senior sales levelComputer literate with valid driving licenseAbility to lead and motivate a team Strong analytical skillsGood negotiator and ability to influenceProficiency in a foreign language will be an added advantage
Method of Application
Interested and qualified candidates should send their CVs to: human.resources@kenya-airways.com
Or for further details, visit our website at: www.kenya-airways.com/ng/ and click on Careers.
Application Deadline: 25th April 2014
