Job Title: L2 Support (Application)
Company Profile: Our portfolio of business includes supply of Hardware, Software, IT Services and System Integration projects. It has also undertaken turnkey projects in Fibre laying and Data Center build and hosting.
Main Responsibilities
* Advanced knowledge of Telecom , Networking and UNIX Administration
* Problem debugging/isolation skills for applications/DBs /Interfaces
* Vendor co-ordination and conflict mgmt skills
* Documentation,
* Shift operations planning and co-ordination
* Reporting & Presentations , Write well constructed shell scripts with functional routines,
* Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis
* Sound understanding of VAS Services, Call flows, GSM , SS7 , clustering solutions
* Understand the impact of particular processes along with what processes should be running on a server & how they should be configured
* Solid understanding of storage, including SAN attached & local storage
* Thorough understanding of monitoring and reporting tools
* Provides assistance to team members to achieve individual and team tasks
* Demonstrates self assurance in own actions, judgments and capabilities
* Work together with external technical groups in order to resolve customer issues effectively
* Actively troubleshoot monitoring and reporting issues
* Excellent communication skills – Written & Oral.
Required Skills and Qualification
* Graduate/ BE / MCA or Equivalent
* 3-4 years of experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line. Kindly also mention your current/ last salary and benefits
Only shortlisted candidates will be contacted.
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