Commercial Bank of Africa aims to be a respected and significant financial services business in Eastern Africa. Our efforts and resources are focused on Corporate & Institutional Banking, Treasury and the high-end market of Personal Banking.
As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant positions listed below.
Senior Relationship Manager, Corporate Banking, Mombasa
Reporting to the General Manager, Corporate Banking, the purpose of this role is to deliver unit leadership and corporate business growth in terms of assets and liabilities, customer base and revenue streams through proactive sales and marketing initiatives within the existing customer portfolio and from the acquisition of new relationships.
This requires strong and effective relationship management and inter-personal skills which will achieve optimization of customer satisfaction and retention, wallet share growth through delivery of appropriate solutions, cross-selling and customer acquisition.
Main Responsibilities
* Develop profitable, sustainable and long term corporate asset and liability business ¡n order to enhance the Bank’s profitability.
* Maintain a personal, robust and value-adding commitment to customer relationship management to meet their expectations and to provide appropriate solutions to their financial needs.
* Anticipate and be continually sensitive to shifting customer expectations and initiate appropriate measures to ensure that CBA stays ahead of competitors in customer service delivery.
* Continually identify and exploit solution-driven cross selling opportunities that are able to embed and align the Bank and its products with the customers’ needs.
* In liaison with the Service Delivery Team, handle transactions for assigned customers on a day to day basis, ensuring the Bank is not unduly exposed.
* Identify and develop a dynamic customer target pipeline and actively market for new customers from the identified target sectors.
* Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
* Maintain an effective customer call program for all assigned customers and prospects.
* Adopt a proactive, detailed and robust approach to the management of portfolio and exposure risk and ensure adherence to the provisions of the Bank’s Credit Policy.
* Enhance and nurture the CBA brand image to the business and Corporate community throughout the Coast region.
* Participate in cross-functional activities that help promote and nurture collective responsibility to meet the wider objectives of the Bank.
Qualification and Experience
* University Degree in a Business related course – Upper Second Class or 3.0 GPA.
* Relevant professional qualification in Banking, Finance or Marketing would be an added advantage.
* At least five (5) years’ experience in Corporate Customer Relationship Management.
* Technical and acquired practical knowledge of lending skills, portfolio management and risk management.
* Proficiency in use of Microsoft Office Packages.
Relationship Manager SME Banking
(4 Positions – Nakuru, Kisumu, Eldoret and Changamwe)
Reporting to the Head of SME Banking, the purpose of this role is to achieve business growth for the Bank by selling Business Banking Unit products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
This incorporates prospecting and acquiring new customers and pursuing incremental business from the existing customers, as well as managing customer expectations to sustain the business
relationship.
Main Responsibilities
* Prospecting for and acquiring new customers within assigned market segments.
* Maintaining adequate contact with assigned customers to ensure their expectations are managed and that they have appropriate understanding of CBA.
* Selling Business Banking products and services to existing customers in assigned market segment.
* Promoting and selling other products of the Bank to existing SMF customers , i.e. Cross-selling.
* Ensure compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with customers.
* Manage all aspects of risk, including monitoring of the advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the Bank.
* Monitor credit facilities of the assigned customer portfolio and ensure that renewals, extensions and cancellations are initiated and processed before the expiry date.
* Ensure an effective call program is maintained on all assigned customers and prospects. The calls should he recorded and reported.
* Periodic (as specifically defined) performance reporting on sales activities and customer portfolio maintenance.
* Assist in identifying relevant customer needs not met by existing products and the implementation of new products and services to address those needs.
* Initiate and engage in self-development programmes to enhance competence and/or bridge identified gaps.
Qualification and Experience
* University Degree in a Business related course – Upper Second Class or 3.0 CPA.
* At least 3 years’ successful experience ¡n a similar position or equivalent.
* Proficiency in use of Microsoft Office Packages.
Relationship Manager, Corporate Banking
Reporting to the Assistant General Manager, Corporate Banking, the purpose of this role is to deliver Corporate business growth within an assigned market segment in terms of assets and liabilities, customer base and revenue streams through proactive sales and marketing initiatives within the existing customer portfolio and from the acquisition of new relationships.
This requires strong and effective relationship management and inter-personal skills which will achieve optimization of customer satisfaction and retention, wallet share growth through delivery of appropriate solutions, cross-selling and customer acquisition.
Main Responsibilities
* Identify and develop a dynamic customer target pipeline and actively market for new customers from assigned market segments.
* Develop profitable, sustainable and long term Corporate asset and liability business in order to enhance the Bank’s profitability.
* Maintain a personal, robust and value-adding commitment to customer relationship management to meet their expectations and to provide appropriate solutions to their financial needs.
* Continually identify and exploit solution-driven cross selling opportunities that are able to embed and align the Bank and its products with the customers’ needs.
* Anticipate and he continually sensitive to shifting customer expectations and initiate appropriate measures to ensure that CBA stays ahead of competitors in customer service delivery.
* In liaison with the Service Delivery Team, handle transactions for assigned customers on a day to day basis, ensuring the Bank is not unduly exposed.
* Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with customers.
* Adopt a proactive, detailed and robust approach to the management of portfolio and exposure risk and ensure adherence to the provisions of the Bank’s Credit Policy.
* Maintain an effective customer call program for all assigned customers and prospects.
* Participate in cross-functional activities that help promote and nurture collective responsibility to meet the wider objectives of the Bank.
Qualifications & Experience
* University Degree in a Business related course – Upper Second Class or 3.0 GPA.
* At least three (3) years’ successful experience in a similar position or equivalent would he an added advantage.
* Technical and acquired practical knowledge of lending skills, portfolio management and risk management.
* Proficiency in use of Microsoft Office Packages.
Reporting to the General Manager, Corporate Banking, the purpose of this role will be to develop and grow the SMF Banking Unit within the Corporate Banking Department.
This incorporates providing leadership to a Team of Account Relationship Managers with the overall objective of growing the Team’s portfolio and revenue stream by optimising customer retention, acquisition of new customers and cross-selling the full range of the Bank’s products and services to the Small to Medium Corporate market segment.
The incumbent is also responsible for developing or customizing Financial solution, tailored to address specific needs of that market segment, and implementing promotion programmes that will drive the business growth.
Main Responsibilities
* Growth of SME business
* Leadership of the SME unit and how effectively that translates into a conducive work environment and employee satisfaction.
* Ensure adequacy of personal and staff competence to effectively perform unit’s tasks.
* Enhance or maintain quality of products portfolio for SME with regard to competitively addressing current and anticipated target market needs.
* Ensure quality of management of customer expectations.
* Effectiveness of the SMF unit structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilisation and cost containment.
Qualification and Experience Requirements
* University Degree in Business Management or a related field, preferably in Accounting, Finance or Management. – Upper 2nd Class Honors or 3.0 GPA
* At least 7 years of work experience in banking environment with adequate knowledge of SME Business.
* Proven leadership and people management skills to motivate self and team.
* Relevant professional qualifications in Banking and Business Management.
* Proficiency in use of MS Office applications.
Branch Sales Officers, Personal Banking
(4 Positions – Nairobi, Kisumu, Eldoret & Changamwe)
Reporting to the Retail Manager, the purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in the assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them, thereby generating additional business through cross-sell opportunities.
Main Responsibilities
* Providing an interface between the Bank and existing customers in order to maintain good customer relations so as to meet customer needs within the strategic objectives of the Bank.
* Manage credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time.
* Overseeing the relationship management of assigned customers.
* Ensuring revenue growth through increased product uptake/cross-selling.
* Ensure full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
* Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.
* Monitor closely all unsecured credit facilities and overdrawn accounts assigned to ensure that the accounts are properly conducted to avoid potential loss to the Bank.
* Ensure that renewals, extensions and cancellations of existing credit facilities are done before the expiry date.
* Manage the referral process in line with the Credit Policy.
* Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
* Ensure accuracy and timeliness of reports that aid the business in decision making (Non-Facility Overdraft Reports, Excess Reports, Facility Expiries Reports, Past Due Reports, Large Items Report amongst others).
* Represent the department in various special projects run for the benefit of the Bank.
* Assist in identifying customer needs not met by existing products and promote the implementation of new products and services.
* Implement findings/decisions emanating from personal development needs and regular coaching feedback from the unit head.
* Be conversant with policies and procedures pertaining to all Bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
* Assist in the organization of and participate in public relations activities and sponsorships that aim to improve CBA’s brand image in the market.
Qualification and Experience Requirements
* University Degree – Upper 2nd Class Honours or 3.0 GPA.
* 3 years’ banking experience with at least 1 year in a sales or marketing role.
* Proficiency in use of Microsoft Office Packages.
Retail Branch Manager
(4 Positions – Nairobi, Kisumu, Eldoret & Changamwe)
Reporting to the Head of Personal Banking, the purpose of this role will be to organize, co-ordinate, manage and control activities in the branch to ensure business growth and service delivery is expeditious, accurate, efficient and that transactions are cost effective and profitable to the Bank.
Main Responsibilities
* Business planning and growth (deposits and lending) as well as customer growth and retention
* Management information reporting and integrity
* Profit improvement and cost management
* Quality of service in branch service delivery.
* Minimization of exposure to and impact of operational risks inherent in branch service delivery
* Leadership which facilitates a conducive work environment and employee satisfaction at the branch.
* Responsible for the branch structure and application of established policies, processes, procedures and tools ¡n achieving compliance requirements, optimal efficiency, resource utilisation and cost containment.
Qualifications, Knowledge and Skills Requirements
* University Degree – Upper second or equivalent
* Proficiency in computer use including MS Office tools and banking systems
* At least 5 years banking experience 2 of which should he in a sales or relationship management experience in Personal Banking/SME.
To apply, send your application letter and CV, quoting the job title via e-mail only to jobs@cba.co.ke
Kindly submit your application by 5th April 2011.
Only shortlisted candidates will be contacted.
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