JOB TITLE: – Network Support Technician
DEPARTMENT/SECTION: – Support Operations
POSITION RESPONSIBLE TO – Chief Technical Officer
POSITION REPORTING TO
THE JOB TITLE – None
JOB LOCATION – Office located in Karen, but technician will be required to travel extensively in Nairobi and occasionally nationwide and regionally.
REMUNERATION – Commensurate with experience, but in the range 60,000 Kshs to 100,000 Kshs per month.
KEY RESPONSIBILITY
Provides network support and Help Desk support of all varieties of hardware / software network problems experienced at THE COMPANY own site and customer sites, centres, campuses and homes. Work includes technical support functions to our client base. Judgment and initiative are frequently exercised and integrity and confidentiality is important to protect both THE COMPANY and its customer’s data and information. Additionally, participating in teams to build new infrastructure and systems for our clients.
KEY TASKS
* Ensure proper operation of Help Desk functions;
* Identify and analyze the cause of network and/or server problems and correct the problem, or refer to the proper support personnel or escalation procedure or vendor;
* Perform system administration functions on THE COMPANY own and clients systems as directed and according to proper procedure
* Document changes made using the CRM System and the designated file-shares and documentation website.
* Communicate clearly and professionally with clients about issues with their systems;
* Accurately record time spent on tasks, to ensure proper billing of time related tasks according to procedure;
* Ensure safety standards are adhered to, and practice safe working methods especially when working with / on masts, roofs and with electrical devices;
* Utilise and protect allocated tools properly including care of allocated laptop or phone;
* Utilise materials and components in the proper way, ensure economical use of consumables and record use of all materials used on jobs
* Maintain a professional appearance and manner when visiting customer sites and dealing with them;
* Report any accidents (both physical / medical) or system ones to the Managing Director immediately;
* Exercise a cautious / conservative approach to system administration at all times
* Listen to customers’ needs, and report back those to the Senior Consultant to ensure proposals can be made to meet those needs.
Preparing bills of quantity and submitting them to Financial Director for costing
PLEASE APPLY STATING YOUR CURRENT SALARY
Applications: Please send up to date CV, accompanied by at least 3 referee telephone numbers/email addresses to:
Summit Recruitment & Training Rhino House, Karen Road, Karen. Email: info@summitrecruitment-kenya.com. Only shortlisted candidates will be contacted. Please indicate on email which position you are interested in.
DEADLINE: 30th March 2011
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