Position: Lilypond Claims Regulatory Supervisor – APM Terminals, Apapa, Lagos, Nigeria
Job Purpose:
To assist the Claims & Legal Manager in administration of claims and claims prevention efforts in Nigeria.
Key Areas of Responsibility:
· Responsible for handling all claims matters and insurance related functions
· Keeping statistics on settled and pending claims
· Co-ordinate documentation for all Lilypond claims
· Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations.
Generally:
- Ensure that Acknowledgement letters are sent on newly received claims
- Providing the necessary documents for Security Agencies according to their request.
- Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.
- Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment.
- Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.
- Ensure prompt and timely update of all claims advice.
· Attend and execute all enqueries promptly. Especially on – Crisis Management.
· Inter and Intra department coordination
· Attend to email communications – prompt and effective communication
· Handle all Service deliveries including being a support for sales & customer service
· Handle customer’s complaints and ensure corrective actions are initiated where relevant
· Zero defect Account Handling for Global and Strategic Customers
· Any other functions given to be handled on a need basis.
Decision Making Authority/Approval/Authorization Level:
- Correspondance and administration in coordination with the Manager
- Follow up and reporting in coordination with the Manager
Challenge of the job/problem solving:
- High degree of service mindedness required
- Developed communication skills required
- Administrative skills and patience required
- Enhance Lilypond image with the Line & Area Management and foreign offices to be ‘best in class’.
Contact with others:
a) Internal:
- Sales, Finance, Operation and Documentation at all levels.
b) External:
- Overseas offices, customers.
Knowledge & Qualifications:
- Superior working knowledge of Excel.
- MS Office incl Outlook
Training/Special Skills Required:
- Overall shipping knowledge.
- Communication and probing skills.
- Inter Personal skills.
How to Apply
Interested and qualified applicant should apply online
Click here to apply
This position is a local position, based in Lagos, Nigeria and will remain posted until 5th April 2011.
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