Marie Stopes Nigeria (MSION) is a results-orientated Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services.
MSION is part of Marie Stopes International’s Global Partnership which is in over 42 countries worldwide.
CENTRE RECEPTIONIST
Reporting to: Centre Coordinator
Duration of contract: 2 years (renewable)
Probationary period: 6 months
RESPONSIBILITIES
Encourage a commitment to accommodating clients’ special needs such as flexibility of working hours.
Maintain strict privacy and confidentiality to generate demand for MSION services.
Have a public relations and promotional role with colleagues, MoH and the general public
Timely collate and submit centre report to the centre team
Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
Manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
Assist to provide counselling on core MSION Clinical services at the centre.
Receive, receipt and bank all service income in the centre on daily basis.
Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
Manage and document clients’ complaints professionally
Adequate inventory and stock management knowledge and experience
Keep record in the centre using the approved formats to ensure tidy medical records and registers
Keep the Centre and its surroundings tidy, neat and clean at all times
Make proper use of available information systems in MSI to facilitate service delivery & trainings
Assist with client statistics and data relating to clinical issues for analysis.
Take record of all referrals from the referral networks
Lead all online client booking and follow up
Collate and update all client data including phone numbers, contact addresses and email addresses.
Support documentation of case studies
Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
Carry out any other lawful duties assigned by the Centre Manager.
QUALIFICATIONS AND REQUIREMENTS
• Must have at least GCE O’level /SSCE certificate or higher.
• At least 1-year post-graduation experience working in a similar role [ESSENTIAL]
• Experience of working in a clinical environment [ESSENTIAL]
• Good computer skills (Microsoft Word, Excel). [ESSENTIAL]
• Excellent client interaction skills (ESSENTIAL)
• Customer focused with good interpersonal skills
• Outstanding written and verbal communication skills. [ESSENTIAL]
• Articulate and analytical with attention to detail.(ESSENTIAL) • Passionate about maternal health
OUTREACH CLINICIANS (NURSE/MIDWIFE)
The post holder is required to demonstrate: initiative; energy; persistence; results orientation; drive; integrity and discretion; enthusiasm; and commitment to personal development to further MSI’s partnership mission of enabling individuals to have children by choice not chance.
JOB TITLE: OUTREACH CLINICIANS (NURSE/MIDWIFE)
Location: Bauchi
Reporting to:Outreach Team Leader
Duration of contract:5 months (renewable)
Probationary period: 2 months
RESPONSIBILITIES:
General
• To give high quality client-focused care in all services rendered to clients.
• To support MSN in its Goal and Objectives where appropriate.
• To support and implement core MSI values within the centre, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management and marketing
• To participate fully in MSN Institutional strengthens and Capacity Building activities where appropriate.
Partnership and network building
• Assist to oversee the work schedules & Strengths of all clinical team working within the centres and outreach.
• Encourage a commitment to accommodating clients’ special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIN services.
• Have a public relations and promotional role with colleagues, NHS and the general public
• Identify appropriate training needs within clinic centre teams and, in consultation with the
• Centre Manager, arrange for appropriate trainings and induction of new teams.
• Timely collate and submit incidence reports to the centre coordinator
• Monitor monthly outreach results and in collaboration with the centre coordinator and make appropriate recommendation to meet set targets.
Clinical Responsibilities
• Provide core MSIN Clinical services including
• Professional management of client complaints and/or clinical incidences both at the outreach and at the centre
• To work closely with other clinical team members in service delivery especially in delegated areas of duty.
• To promote the concept of family planning through health education.
• To provide high quality family planning counselling and method provision while respecting client’s rights.
• To assist in compilation of data and preparation of reports including reports of serious incidents.
• To assist in keeping the clinical equipment and facilities clean and in good working condition.
• Adequate and timely requisition of items, stock management and record keeping
• To support MSN in achieving its various targets.
• To perform any other duties as may be required by the Line Manager.
Communication and administration
• Keep and manage records of all outreach activities including minutes of teams meetings.
• Ensure formal communications with the various health partners are properly documented
• Follow up on all clients complaints relating to any of the MSIN services and make recommendations.
• Make proper use of available information systems in MSI to facilitate service delivery & trainings
• Assist the Marketing Team with interviews relating to clinical issues to protect MSIN reputation.
• Manage and properly account for all MSIN resources and properties at the outreach
QUALIFICATIONS:
Must have a recognised clinical qualification in Midwifery, nursing or Community Health.
Must be registered with a recognised local clinical professional body in Nigeria and of good Standing
Must have requisite experience to work with minimum supervision
SKILLS AND EXPERIENCE
At least 1 year post-graduation experience in a clinical position [ESSENTIAL]
Experience of working in Sexual and Reproductive Health [ESSENTIAL]
Excellent provider-client interaction skills (ESSENTIAL)
Outstanding written and verbal communication skills. [ESSENTIAL]
Work experience with Nigeria Health Service and/or an INGO (DESIRABLE)
Articulate and analytical with attention to detail.(ESSENTIAL)
Knowledge of health delivery system in Nigeria(DESIRABLE)
Must be multi-skilled
Must have requisite experience to work with minimum supervision.
ATTITUDE / MOTIVATION:
Sympathetic to women and men seeking Family Planning and Reproductive Health services [ESSENTIAL]
Be able to work on own initiative and at longer periods.
Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community
Passionate about maternal health
Motivates team members to deliver high quality service and results
Team player Self-motivator and able to motivate others to achieve results.
TO APPLY
Interested candidates should apply by email with CV and suitability statement as a single attachment torecruitment@mariestopes.org.ng not later than Friday 4th September 2015.MSION is an equal opportunities employer.
The subject of the email should be the POSITION TITLE / LOCATION and the CV/Suitability statement should be addressed to the Human Resources Manager and saved in the applicant’s full name. Only shortlisted candidates will be contacted