IT Specialist
Job ID GPS-0460310 Job type Full-time Complementary
Work country Nigeria Posted 31-Jan-2012
Work city – Any Job area IT & Telecommunications (non consulting)
Travel No travel Job category IT Specialist
Business unit StratOpsIBMAc Job role General Other IT Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
Primary point of contact for IT service levels and issues
Responsible for Security and audit compliance & actions
Address all IT issues for the location with the help of team & individually
Own level of IT service quality and Service Delivery performance
Monitor and manage service delivery performance of Subcontractor/third parties
Maintain service to contract, (SLAs, dates and performance measures)
Recommendations for areas of changes that can improve IT service, lower costs or improve customer satisfaction
Responsible for Alert notification explanation/clarification to customer and IBM Global Process Services personnel (i.e. Executives and support personnel)
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed IBM/business contacts
Provide/manage continuous improvement of all services provided and identify alternatives/options to these services.
Support accurate asset management accounting and control
Provide timely and accurate Internal reporting
Ensure that IMACs and Service Requests are actioned in line with contract commitments
Technical Skills
1 AV & Patch Management – Centralized Antivirus & Patch Management
2 VMWare & Linux(Virtualization) – Vitalization concepts, VMWare implementations, management, etc.
3 Communication Skills – Good at verbal & written communications
4 Client Relationship – Positive attitude & understand the client requirements & deliver accordingly
5 Process Knowledge – ITIL concepts in Incident & Change Management process
Required
Bachelor’s Degree
At least 2 years experience in Server Knowledge – Windows 2003/2008 Implementation and administration of ADS, DNS, DHCP, File Server, FTP, Group Policy Management, Windows Scripts
At least 2 years experience in Backup and Restoration – Veritas, NT Backups, SAN/NAS, IBM Tape Library management
At least 2 years experience in Mailing Solutions – Lotus Domino Administration and End User support
English: Fluent
Preferred
At least 3 years experience in Server Knowledge – Windows 2003/2008 Implementation and administration of ADS, DNS, DHCP, File Server, FTP, Group Policy Management, Windows Scripts
At least 3 years experience in Backup and Restoration – Veritas, NT Backups, SAN/NAS, IBM Tape Library management
At least 3 years experience in Mailing Solutions – Lotus Domino Administration and End User support
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are using a mobile phone you can submit your contact information rather than complete a full application.
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