TECHNICAL SOLUTIONS REPRESENTATIVE (ABUJA)-701686
DESCRIPTION
Provide 1st or 2nd level technical support (applications)
Working more independently and from a standard protocol to respond to customer issues.
Moderate judgment may be used to supplement the outlined process.
Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions.
Proactively assist customers to avoid or reduce problem occurrence.
Participates in projects for process or quality improvements.
Work is reviewed periodically by Supervisor or Team Lead.
The role will be based in Abuja
QUALIFICATIONS
Education and Experience Required:
College or University degree in IT related discipline will be highly appreciated
Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Experience in SW Development and SW customization experience
Knowledge of SW tools and Web based applications (Microsoft , Oracle, JBOSS)
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
HOW TO APPLY
Log on to http://hp.taleo.net/careersection/2/jobsearch.ftl# &
Go to ‘Job Number‘(Box 1) and enter the Ref No
Not later than 30th March 2012.
