MainOne’s success is built on having talented and highly
proficient people within their respective fields as the driving
force behind our business
A job in MainOne is different from any other you have
had. With joining MainOne you’ll be challenged, inspired and
proud as you become a part of something big.
Mainone Cable Company is recruiting for
the vacant position of:
Job Title: NOC Support
Engineer
Job
Location : Lagos
The NOC Support Engineer will be responsible for the
first line network monitoring, surveillance and fault
management support on the elements and components of the Main
One network, using various network management and trouble
ticketing systems.
Specifically, the NOC Support Engineer
responsibilities include:
Monitor Main One’s network providing specific update,
status and performance of all network components, capacity
services etc.
Identify and provide at least first line support on all
faults on the Main One network in accordance with the
Company’s standard operating procedure for fault escalation
and management.
Open a trouble ticket (TT) for every network event and
ensure it is tracked up to the point of closure.
Maintain and ensure full compliance with all Main One’s
NOC processes and procedures
Ensure proper technical documentation of all network
events throughout normal/shift cycle or operations.
Answer all network support related telephone calls and
interface with internal/external customers on operational
issues and related network events, using Main One’s standard
operating procedures.
Run daily and weekly management reports on network
events and activities as well as tracking escalations and
other key performance indicators.
Ensure all customer SLAs are met.
Qualifications, Skills &
Competencies
Bachelor’s degree in Computer Science or other relevant
technical field
Minimum of 3-5 yrs work experience in similar
role.
Very good understanding of Main One’s products and
processes.
Strong diagnostic, analysis and problem resolution
skills with a flexible approach to problem solving.
Capable of multi-tasking, good time management and
prioritisation of workload.
Strong analytical skills and able to collate and
interpret data from various sources.
Ability to assess and prioritise faults and respond or
escalate accordingly.
Willing to learn and develop new skills and actively
seeks out tasks that help develop skills and
knowledge.
Actively seeks ways of improving existing systems and
processes.
Eager and quick to learn
‘Can do’ attitude.
Actively encourage strong working relationships with
other teams.
Good technical documentation skills
Contacts:
You will be required to liaise and interface with other
groups/departments and contractors.
Demand on the job:
Ability and willingness to work round the clock when
required, and meet tight deadlines
Ability to travel within and out of the country at
short notice
Ability to work well within a busy team and handle a
wide range of issues.
Ability to use initiative and tackle a broad range of
problems, while still following procedures and
processes.
Good research skills
Good Communication Skills
How To Apply:
Note: When the page opens,
click on “NOC Support Engineer”
Deadline: 18th March, 2015