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Stanbic IBTC Bank is a leading African banking group focused on
emerging markets globally. It has been a mainstay of South
Africa’s financial system for 150 years, and now spans 16
countries across the African continent.
Stanbic IBTC Bank is recruiting to fill the position below:
Job Title: Teller
Location: Nigeria
Position Description
What does it mean to be a Teller within SB? They are most often
the first point of contact for our clients – the face of the
Bank, so one can understand the importance of this role in
maintaining and growing the reputation and brand of the Bank.
With this in mind lets chat through a ‘day in the life’ of a
Teller.
Customer Service and Care:
- The most consistent aspect of this job is people.
- A day in the life of a Teller begins and ends with
interacting with and serving the Bank’s customers. Within this
context, having a love for, interest in and tolerance of people
of all ages, races, convictions and attitudes is key. This
obviously requires that you stand for most of the day so
physical wellness is a must.
- There are many ways of doing this but the result of
friendly, competent and efficient service is always the same, a
happy and loyal customer.
- The catch phrases ‘customer care’ and customer service’ are
so often heard but so seldom really experienced.
- Some people naturally want to, and are really talented at
making others feel acknowledged, listened to, valued and heard.
Position Requirements
Product knowledge:
- You cannot offer great customer service without a powerful
product, or as with SB, a range of products.
- Having the ability and desire to keep up to date with the
market and product changes is a must. In addition, providing
constructive feedback and recommendations on how to improve
SB’s services and products is valued.
- Would you prefer a role which provides you with clear
guidelines? Do you enjoy an organised approach to life? If so
then the next 2 role requirements may come naturally to you.
- The Teller plays a variety of activities such a receiving
deposits and managing withdrawals.
- They also play a critical referral role as they are
involved in identifying customer needs and need to know the
Bank and its products well enough to refer them to the right
person.
- This is referred to as ‘lead generation’, a role which our
best Tellers excel at.
Cash Management:
- The Banks main function is to safeguard and grow the assets
of its customers.
- Managing, monitoring and accounting for the different forms
of money that flow through your till is key to the role of the
Teller.
- A love of ‘precision’ and a desire to be accurate are key
to succeeding in this role.
Compliance:
- The Bank works within a clear and strictly applied legal
framework.
- The Teller needs to know and consistently apply these
rules, processes and regulations across products and customers.
- Well, compliance can also be applied to people and
relationships.
- Building trust through maintaining high levels of honesty
and confidentiality is paramount to the values of the Bank and
success of this role.
- Often this implies taking the time to explain the ‘red
tape’ to the customer in a way that makes sense to the customer
impacted.
- We began this description by speaking about the people
aspects of this role.
How to Apply
Interested and qualified candidates should:
"https://careers.peopleclick.com/careerscp/client_standardbankhv/highvolume/jobDetails.do?functionName=getJobDetail&jobPostId=2&localeCode=en-us"
rel="nofollow" target="_blank">Click here to apply
online