At Bolton White Hotel Premium, we are dedicated to
ensuring the comfort of our hotel guests. Our luxury resort in
the heart of Garki, Abuja offers unparalleled guest services,
including transportation, business services, event venue hire,
and wedding planning, to name a few. Conveniently located in
the one of the most secure location in the city, near Sahad
super store, Bolton Premium Hotel is superbly placed to cater
to your guest service requirements, ensuring that your stay is
both pleasant & unforgettable.
We are recruiting to fill the position of:
Job Title: BWHA/15/03 Guest Relation
Officer
Location: Abuja
Meet and greet guests upon their arrival at the
hotel.
Interact with guests and provide a welcoming
atmosphere.
Accompany guests within the hotel to arrive at the
desired place.
Provide general information and directions.
Advise and assist guests on leisure activities, places
to visit and travel arrangements.
Be especially attentive to repeat guests and other VIP
guests.
Bid farewell to guests at the end of their stay.
Coordinate and supervise activities for guests.
Attend to guests’ queries, needs and other special
requests.
Listen to complaints put forward by guests, resolve
stressful situations and provide solutions to
problems.
Promote the facilities and services offered by the
hotel.
Cooperate and coordinate with the other hotel
departments to provide an efficient service.
Educational Qualification
Minimum of Higher National Diploma in Hospitality
Management or other relevant course.
Required Skills
An outgoing and cheerful personality.
A diplomatic and polite manner.
The ability to deal with difficult situations and
sensitive issues.
The ability to multitask and work under
pressure.
The ability to keep confidentiality and privacy.
Fluency in English and ideally knowledge of a foreign
language.
Telephone manners.
Computer literacy.
Customer service skills.
Communication and listening skills.
Organizational and time management skills.
Decision making, negotiation and problem solving
skills.
A smart and well groomed appearance (I have to look
really smart at all times!).
Other Requirements
General knowledge of various topics such as the arts,
cuisine, history, geography and culture.
The ability to communicate with people from all walks
of life and of different nationalities.
Fluency in other indigenous or foreign languages will
be an added advantage.
The ability to absorb information quickly and keep
myself updated daily on the latest news, events and so
on.
Method of
Application
Interested and qualified candidates should forward their
Application Letter and Resume
to: info@boltonwhitehotel.com using
the Job Title as email Subject.
Application Closing Date 28th
March, 2015.