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Job Title: Relationship Manager Assistant – Private,
Commercial Banking
Qualification
BA, BSc, HND
Job Field
Banking, Sales, Marketing
Main Purpose of The Job
To provide proactive and value adding support service to
the unit, increasing efficiency and cutting transaction process
times.
Private, Commerical Banking exists to provide a
support/back up service for the relationship manager
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Key Responsibilities
Knowledge and understanding of the Back Office sales and
service support processes and procedures to facilitate quick
turnaround times for clients.
Motivate and prepare financial loan applications for
credit, taking into account the risk implications of client
businesses, as per credit requirements.
Ensure that all Account Opening Documentation is in place
for all accounts and that KYC policies are strictly adhered
to.
Maintain strong interdepartmental relationships with
relevant units and follow up on transaction processing to ensure
customer instructions are attended to promptly and
efficiently
Provide a responsive service to clients in the portfolio to
ensure that queries, problems and transactional banking requests
are attended to quickly and efficiently even in the absence of
relationship manager.
Ensuring that the processing of unit reports, client data
are well filed and documented and the efficient dispatch of
client correspondence and filing.
Ensuring that all documentation is accurately and timely
prepared and signed off in compliance with policy, legislative
and or credit requirements.
Key Performance Measures
Accuracy of reports, database
Quality and turnaround times of applications and
transactions
Quick resolution to problems, queries
Number of new accounts opened
Key Dimensions of The Job
Supports Relationship Manager in managing and owning
relationships with Private Banking/ Commercial
Banking
As job is largely a support role much time is spent in
office ensuring that all client mandates, transactions queries
are dealt with promptly and efficiently.
Important Relationships
Liases with other banking units to process and handle
client’s transactions to ensure that the most appropriate
financial solutions for the customer are proffered.
Support Relationship Manager in maintaining close contact
with clients to establish an intimate knowledge of their
needs.
Problem solving, planning and decision making
Managing work volumes, dealing diplomatically with
challenging clients and relationships with other
departments.
Provide a responsive service to clients in the portfolio
ensuring that all client queries, problems and transactional
banking requests are attended to quickly and
efficiently.
Resolving service related problems with branches and
customer service centres on behalf of clients.
Ensure that maturities are monitored and advices, cheques
are sent out on time
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