The African Development Bank Group (AfDB) is a
multilateral development finance institution established to
contribute to the economic development and social progress of
African countries. The AfDB was founded in 1964 and comprises
three entities: The African Development Bank, the African
Development Fund and the Nigeria Trust Fund.
Position: Business Process Technical Assistant –
DPMO
Objectives
The Delivery and Performance Management Office (DPMO) is
at the center of Bank’s efforts to drive performance across the
institution and sustain focus on delivery. The Delivery and
Performance Management Office supports the ambitions of the
Bank’s Ten Year Strategy to achieve greater client
responsiveness, institutional effectiveness and efficiency for
enhanced development impact.
The role of the office is to oversee, lead and coordinate
operational performance management activities across the
institution, provide early warning on areas of non- performance
and drive performance improvements in critical priority areas
of the Bank. These activities include Business Process
re-engineering to ensure quality and speed of delivery and
greater Value for Money, for which DPMO seeks to recruit an
experienced Technical Assistant for a duration of no more than
two years.
Duties and responsibilities
The Business Process
Expert core responsibilities include:
Business Process diagnosis
Build on previous mapping of critical processes and
confirm areas of high impact and possible quick
wins
Analyze and map in detail current processes to
highlight areas of inefficiencies
Engage with process owners on business requirements,
ease of use and areas of inefficiencies
Process Re-engineering
Design proposals to streamline existing processes,
clearly laying out responsibilities and timeframes
Actively engage with process owners on the validity of
proposals
Ensure technical soundness of proposals and prepare
detailed budget and cost/benefit analysis
Ensure adequate safeguards are built-in to satisfy
fiduciary compliance
Change Management Plans
Put in place a change management plan and architecture
to roll out streamlined processes
Advise on tools and implementation steps to reach
agreed objectives
Selection Criteria
Including desirable skills, knowledge and
experience
Critical thinking, analytical and problem solving
skills with demonstrated success in process improvement &
standardization.
Prior exposure to International Financial Institutions,
notably Development Banks, would be an advantage.
Written and verbal communication skills in English
and/or French with a working knowledge of the other
language;
Demonstrated ability to think strategically and
synthesize complex issues;
High degree of discretion, tact and sensitivity in
dealing with internal and external clients and
stakeholders;
Competence in the use of software standard to workflow
engineering;
Ability to work under pressure and perform in a
multicultural and complex environment.
A minimum of a Master’s degree or an equivalent degree
in business administration, management, computer science,
organizational behavior or other relevant
fields;
A minimum of eight (8) years of relevant experience in
performance management, business process management with
solid understanding of both corporate and operational
performance issues;
Technical skills and proven track record in
Organizational Behaviour Models, Quality Improvement Models,
Cost Rationalization, Management Information Systems (MIS),
Process Benchmarking;
How to Apply