Marie Stopes International Organisation Nigeria (MSION) recruitment, April 2015

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Marie

Stopes International Organisation Nigeria (MSION) is a

results-orientated Social Business, which uses modern management

and marketing techniques to provide reproductive health care and

allied services. MSION’s goal is to meet the needs of underserved

Nigerians and dramatically improve access and use of a range of

reproductive health services.

We are recruiting to fill the position below

Job Title: Clinical and Training Officer

Locations: Cross River, Enugu and Ondo

Reporting to:Social Franchise Manager/Regional Manager

Duration of Contract: 2 years (renewable)

Probationary period: 6 months

Job Description

• The post holder is required to demonstrate: initiative;
  
  energy; persistence; results orientation; drive; integrity and
  
  discretion; enthusiasm; and commitment to personal development
  
  to further MSI’s partnership mission of enabling individuals to
  
  have children by choice not chance.
  

Overall Responsibility

• Working with and reporting to the MSN Manager for Social
  
  Franchise, Social Franchise Clinical and Training Officer will
  
  be responsible for the mapping, facility audit, selection,
  
  trainings, undertaking supportive supervision, distribution of
  
  equipment and FP commodities, ensuring adherence to MSI quality
  
  standards in assigned specific states etc.
  

Specific Responsibilities

Facility Identification, Recruitment and Provider Training:

• Implements MSION and SF policies, procedures, guidelines
  
  and manuals;
  


• Conducts mapping and facility audit of clinics to be
  
  recruited for BlueStar network membership;
  


• Work proactively and responsibly to ensure recruited
  
  franchisees undergo the theoretical and practical training in
  
  line with MSION Standards;
  


• Request budget, notify franchisees of training, oversee
  
  training, prepares both physical and financial report following
  
  completion of the trainings etc.
  


• Ensures Social Franchising Programme is implemented
  
  according to the approved donor agreements and interest of
  
  MSION;
  


• Prepares his/her annual plan of operation based on the
  
  annual business Plan of MSION;
  

Supply, Referral Systems and Networking:

• Lead distribution of supplies, commodities and manage
  
  collection of cash on supply of items, in line with the medical
  
  supply distribution guideline.
  


• Ensure the availability of documentation, reporting,
  
  referral formats, guidelines, manuals and job aids used by
  
  franchised clinics in adequate quantity and track referral
  
  linkages of service utilization;
  


• Facilitate, follow up and support franchisees’ referral and
  
  reporting of incidents related to franchised services;
  


• Facilitate liaison of franchised clinics with other
  
  institutions for demand generation, training practicum, linking
  
  and learning
  

Monitoring, Supportive Supervision and Reporting:

• Conducts monthly or bi-monthly supportive supervision of
  
  franchisees;
  


• Support franchised clinics in clinical documentation,
  
  record keeping and ensures timely submission of reports.
  


• Prepare and submit monthly and quarterly franchisees
  
  performance reports on training and quality assessment
  
  activities of SF operation in assigned states;
  


• Ensure franchisees maintain and comply quality across all
  
  areas of SF Operation in line with established standards set by
  
  government and MSI.
  


• Lead reviews meetings aimed at performance improvement
  
  based on supportive supervision, mentorship and quality
  
  assessments findings
  


• Documents best practices and /lessons learned from MSN’s SF
  
  operation
  

Others:

• Any other duty reasonably assigned by line manager
  

Qualifications, Capabilities/Skills and

Experience

• Diploma or Degree in Clinical Nursing or Midwifery
  


• Extensive knowledge and experience in FP service delivery,
  
  supportive supervision and quality assessment; (Experience in
  
  long acting and permanent FP service delivery preferred)
  


• 3-5 years demonstrated technical knowledge and successful
  
  expertise in designing, managing clinical trainings in resource
  
  poor settings.
  


• Experience of DfiD, USAID, Gates funded projects, including
  
  working in a diverse team environment preferred
  


• Familiarity with the different cultural, social and
  
  religious identities in Nigeria, international health,
  
  development issues and the international donor community
  


• Excellent communication, presentation and negotiation
  
  skills. Ability to ‘sell’ the services that MSN offers in a way
  
  that attracts franchisees to join the network.
  


• Strong interpersonal, oral, and written communication
  
  skills
  


• Experience of working with private healthcare sector
  
  operators is desirable;
  


• Experience in the usage of computers and office software
  
  packages
  


• Willingness to frequently travel to project implementation
  
  sites;
  

Job Title: Social Franchise Manager

Locations: Abuja

Reporting to: Assistant Director, Operations

Duration of Contract: 2 years (renewable)

Probationary period: 6 months

Job Description

• This role reports to the Assistant Director, Operations and
  
  provides strategic leadership to MSION on all matters relating
  
  to Social Franchising in MSION’s strategic goals.
  


• S/he leads and manages oversight of the successful delivery
  
  of work setting and meeting ambitious CYP targets, delivering
  
  and reporting against all contract commitments and leading a
  
  motivated and innovative SF team.
  


• The post is part of the Programmes Operations Team which
  
  aims to deliver programmes of high impact across the majority
  
  of Nigeria’s states using four integrated channels of
  
  intervention: Social Franchise, Outreach, Sales and Marketing;
  
  and a Marie Stopes Centre.
  


• Within this team the SF Manager uses his or her excellent
  
  understanding of the business model to realize a successful
  
  franchise model complementary to interventions in other
  
  channels and reaching high numbers of couples with a
  
  sustainable service.
  

Key Duties in Relation to the

ResponsibilitiesResponsibilityKPI 1:

• Strategic development of the Social Franchise channel for
  
  targeted growth and impact through increased CYPs
  
  • A highly motivated, cost effective and high performing
    
    SF network delivery team
    
  
  
  • Business leadership: development and delivery for a
    
    sustainable network of Blue Star franchisees
    
  
  
  • Oversight of the performance of the channel against
    
    budget, targets and donor reporting Nos. of outlets and
    
    services
    
  
  


• Impact figures and cost/cyp
  


• Staff numbers/SF
  


• Efficiency targets met
  


• Innovation
  


• Proposals in line with strategies and implementation on
  
  track
  


• Donor compliance
  


• Financial performance
  


• Accurate reports submitted on time
  


• Strategic development of the channel for increased CYPs
  


• Activities include
  


• Clear on-going analysis of the situation in which SF
  
  performs and the business model needed.
  


• Identification of opportunities and threats for
  
  intervention given Nigeria’s context for FP and PAC
  


• Analysis of MSION’s strengths and weaknesses in responding
  
  to developing context and needs
  


• Active networking to identify allies and partners for
  
  increased impact
  


• Regular presentation to SMT on developing thinking and
  
  plans based on analysis of results data and team management
  


• KPI
  


• Strategic plans
  


• Presentations and agreements
  

A highly motivated, cost effective and high performing SF

network delivery team

Activities include:

• Recruitment of teams in line with funding ability
  


• Design of org charts to ensure clear team purpose and roles
  


• Team targets and management with clear accountabilities
  


• Team development and training
  


• Individual performance oversight
  


• KPI
  


• Org charts communicated
  


• Team dashboard
  


• Team targets communicated and tracked
  


• Perf +
  

Business leadership: development and delivery for a

sustainable network of Blue Star franchisees

Activities include:

• Successful Proposal development for the channel integrated
  
  with others where appropriate
  


• Excellent delivery of work against contract requirements
  


• Innovative and effective delivery of a value proposition
  
  that ensures sustainable Blue Star franchise network (package
  
  of product deals, technical support etc)
  


• Ensure quality and impact is maintained de-franchising
  
  where necessary
  


• Implementation of SOPs
  


• KPI
  


• Target volume of funds met
  


• Contract oblligations met
  


• CYP
  


• Cost/cyp
  


• Other project metrics
  


• Defranchising records
  


• Innovations
  


• QTA scores
  

Knowledge, Skills and Experience

Knowledge:

• A degree in Public Health or equivalent experience in
  
  particular in relation to running a similar health delivery
  
  project
  


• Project management/development qualification an advantage
  


• Good knowledge of the health sector in Nigeria an important
  
  advantage
  


• Computer literate
  


• Fluent in spoken and written English
  

Skills/Experience:

• Strategic leadership ability with proven competency in
  
  analyzing contexts to identify workable programme inputs and
  
  communicate them to others for support
  


• Creative and innovative with specific examples of when you
  
  have found new ways to resolve a project issue.
  


• Demonstrated numeracy able to design and track budgets,
  
  project volumes and demonstrate efficiencies
  


• A proven leader able to manage team and individual
  
  performance for optimal productivity
  


• Strong organizational abilities that enable you to meet
  
  deadlines
  


• Proven communications,presentation and negotiation skills.
  
  You must be able to “sell” the services that MSION offers in a
  
  way that attracts franchisees to join the network and maintain
  
  high quality.
  

Job Title: Community Mobilisation and Marketing

Officer

Locations: Cross River and Ondo

Reporting to: Regional Manager

Duration of Contract: 2 years (renewable)

Probationary period: 6 months

Job Description

• The post is part of the Programmes Operations Team which
  
  aims to deliver programmes of high impact across the majority
  
  of Nigeria’s states.
  


• It plays a key creative and energising role in creating
  
  demand for MSION’s services raising awareness of the types of
  
  services available, disseminating information about the
  
  services and their importance and stimulating interest in
  
  clients to use them.
  


• Using a range of techniques, they reach different segments
  
  of the market (adolescents, married, unmarried, younger, older,
  
  men, women) and inform MSION’s delivery teams of the specific
  
  needs of these groups so that services can be amended
  
  accordingly.
  


• MSION CMMOs work with Social Franchise outlets, MSION’s
  
  clinic and Outreach teams. They link with the MSION Sales
  
  teams.
  

Key Duties in Relation to the

Responsibilities

• Responsibility KPI 1. Analysis and identification of key
  
  targets from a range of potential client groups
  


• Activities with agreed target groups that result in them
  
  using MSION strategic services (O/R, SF, SM, clinic)
  


• Reflection and reporting on impact of CMMO activities and
  
  to management with recommendations on service provision CYPs
  
  generated (by cost, by HI) and DALY
  


• Active database of clientele by segment across given
  
  geographies
  

Meetings held and information disbursed Analysis and

identification of key targets from a range of potential client

groups

Activities include:

• Using the geographical boundaries develop a clear list of
  
  potential target groups by segment, identifying issues that
  
  affect community to access, utilization and uptake of RH, long
  
  acting contraception and family planning services
  


• Identify promotion partners (eg SF owners)
  


• Document a database of contacts and interests to track
  
  input
  


• Make choices on whom to target when, why and how
  


• Establish and maintain relationships with the media and
  
  other networks
  


• List local leaders (Govt, non-government, religious etc)
  
  Active and growing database with contacts and information
  

Reported choices and agreed targets quarterly Activities

with agreed target groups that result in them using MSION

strategic services (O/R, SF, SM, clinic)

Activities include:

• Monthly activity plans developed and shared
  


• Selection and management of community volunteers
  


• Systematic meetings with key groups (advertising,
  
  promotional meetings, door to door etc)
  


• Development and disbursement of information along agreed
  
  lines appropriate to the segment
  


• Meetings to deliver training
  


• Brand promotion Community Volunteers list, plans and
  
  performance management
  


• Return on Investment (cost to CYP) measured monthly
  


• Referral tracking system shows impact
  


• CYPs
  


• DALYS
  

C/CYP Reflection and reporting on impact of CMMO activities

and to management with recommendations on service provision

Activities include:

• Routine monitoring and reporting of all activities and
  
  their impact
  


• Client satisfaction surveys
  


• Meetings with service providers to report feedback
  


• Recommendations to management and colleagues on adjustments
  
  needed to services Monthly reports disaggregated by segment
  


• Client surveys
  


• Recommendations
  

Knowledge, Skills and Behaviours

Knowledge/Qualifications:

• CMMOs must be able to speak with authority and confidence
  
  about community attitudes and family planning.
  


• They must therefore have knowledge gained through study or
  
  equivalent professional experience on modern contraception,
  
  health services and local community organisation
  


• Computer literate is an advantage
  


• Able to communicate fluently in the local Nigerian Language
  


• Good understanding of the local area and ability to
  
  investigate and analyse
  


• Fluent in spoken and written English
  

Skills/Experience:

• Essential to this work is demonstrated drive and creativity
  
  to find new ways of communication and engaging with potential
  
  clients across a range of market segments with specific
  
  examples of when you have found new ways to resolve a project
  
  issue.
  


• Demonstrated empathy in working in underserved communities
  
  and working to impact on the lives of women
  


• Networking skills are essential
  


• Experience in managing volunteers an advantage
  


• Strong organizational abilities that enable you to manage
  
  your workload, follow through on objectives and meet deadlines
  


• Proven communications, presentation and negotiation skills.
  


• You must be able to “sell” the services that MSION offers
  
  in a way that attracts support and report clearly and without
  
  prejudice on outcomes
  

Job Title: Consultant Outreach

Clinician


Job ID: #949281

Locations: Abuja, Kogi,  Kano, Benue, Lagos,

Sokoto

Reporting to:Outreach Team Leader

Duration of contract:8 months (renewable)

Probationary period: 2 months

Slot: 7

Job Description

• The post holder is required to demonstrate: initiative;
  
  energy; persistence; results orientation; drive; integrity and
  
  discretion; enthusiasm; and commitment to personal development
  
  to further MSI’s partnership mission of enabling individuals to
  
  have children by choice not chance.
  

Responsibilities

General:

• To give high quality client-focused care in all services
  
  rendered to clients.
  


• To support MSN in its Goal and Objectives where
  
  appropriate.
  


• To support and implement core MSI values within the centre,
  
  such as de-medicalization, task shifting, client focus, no
  
  blame culture, non-hierarchical management and marketing
  


• To participate fully in MSN Institutional strengthens and
  
  Capacity Building activities where appropriate.
  

Partnership and network building:

• Assist to oversee the work schedules & Strengths of all
  
  clinical team working within the centres and outreach.
  


• Encourage a commitment to accommodating clients’ special
  
  needs such as flexibility on working hours, strict privacy and
  
  confidentiality to generate demand for MSIN services.
  


• Have a public relations and promotional role with
  
  colleagues, NHS and the general public
  


• Identify appropriate training needs within clinic centre
  
  teams and, in consultation with the
  


• Centre Manager, arrange for appropriate trainings and
  
  induction of new teams.
  


• Timely collate and submit incidence reports to the centre
  
  coordinator
  


• Monitor monthly outreach results and in collaboration with
  
  the centre coordinator and make appropriate recommendation to
  
  meet set targets.
  

Clinical Responsibilities:

• Provide core MSIN Clinical services including
  


• Professional management of client complaints and/or
  
  clinical incidences both at the outreach and at the centre
  


• To work closely with other clinical team members in service
  
  delivery especially in delegated areas of duty.
  


• To promote the concept of family planning through health
  
  education.
  


• To provide high quality family planning counselling and
  
  method provision while respecting client’s rights.
  


• To assist in compilation of data and preparation of reports
  
  including reports of serious incidents.
  


• To assist in keeping the clinical equipment and facilities
  
  clean and in good working condition.
  


• Adequate and timely requisition of items, stock management
  
  and record keeping
  


• To support MSN in achieving its various targets.
  


• To perform any other duties as may be required by the Line
  
  Manager.
  

Communication and Administration:

• Keep and manage records of all outreach activities
  
  including minutes of teams meetings.
  


• Ensure formal communications with the various health
  
  partners are properly documented
  


• Follow up on all clients complaints relating to any of the
  
  MSIN services and make recommendations.
  


• Make proper use of available information systems in MSI to
  
  facilitate service delivery & trainings
  


• Assist the Marketing Team with interviews relating to
  
  clinical issues to protect MSIN reputation.
  


• Manage and properly account for all MSIN resources and
  
  properties at the outreach
  

Qualifications

• Must have a recognised clinical qualification in Midwifery,
  
  nursing or Community Health.
  


• Must be registered with a recognised local clinical
  
  professional body in Nigeria and of good Standing
  


• Must have requisite experience to work with minimum
  
  supervision
  

Skills and Experience

• At least 1 year post-graduation experience in a clinical
  
  position (Essential)
  


• Experience of working in Sexual and Reproductive Health
  
  (Essential)
  


• Excellent provider-client interaction skills (Essential)
  


• Outstanding written and verbal communication skills.
  
  (Essential)
  


• Work experience with Nigeria Health Service and/or an INGO
  
  (Desirable)
  


• Articulate and analytical with attention to
  
  detail.(Essential)
  


• Knowledge of health delivery system in Nigeria (Desirable)
  


• Must have requisite experience to work with minimum
  
  supervision.
  

Attitude / Motivation:

• Sympathetic to women and men seeking Family Planning and
  
  Reproductive Health services (Essential)
  


• Be able to work on own initiative and at longer periods.
  


• Customer focused with good interpersonal skills to engage
  
  with people at all levels –government, donor and community
  


• Passionate about maternal health
  


• Motivates team members to deliver high quality service and
  
  results
  


• Team player
  


• Self-motivator and able to motivate others to achieve
  
  results.
  

 Job Title: Driver/Admin Assistant

Locations:

Cross River, Edo, Enugu and Ondo

Reporting to: State Team Leader

Duration of Contract: 2 years (renewable)

Probationary period: 6 months

Responsibilities

Your responsibilities as a Driver shall include:

• Maintaining a high level of professionalism in driving
  
  assigned persons at all times.
  


• To ensure that MSION attains high standard quality care of
  
  vehicles at all times.
  


• To ensure that vehicles are in good working conditions at
  
  all times.
  


• To report all damages to Procurement/Logistics Officer for
  
  necessary action.
  


• To channel all requests for repairs, maintenance, and fuel
  
  through the Logistics Officer.
  


• To ensure that all keys are safely kept the in the key box.
  


• To run project vehicle/s as appointed by the State Team
  
  Leader or any other manager.
  


• To keep daily record of vehicle mileage.
  


• To collect weekly itinerary from the State Team Leader
  


• To return all vehicles to office immediately after approved
  
  use.
  


• Maintain a logbook and analyse fuel consumption
  


• Record service delivery data on outreach visits
  


• Collecting, recording and reconciliation of cash on
  
  outreach site visits
  


• To perform other administrative duties as may be assigned.
  

Qualifications

• Must have at least GCE O’level /SSCE certificate or higher.
  


• Holder of a clean and valid driver’s licence
  


• Knowledge of the road network in the state
  


• Organisation, initiative, tidiness, courtesy and good
  
  communication skills
  


• English and local languages
  


• Capacity to work as a team member
  

How to Apply

Interested and qualified candidates should their CV and

suitability statement as a single attachment to:
recruitment@mariestopes.org.ng MSION is an

equal opportunities employer and is committed to achieving

gender balance within the organization. Female candidates are

encouraged to apply.


Note:

• The subject of the email should be the POSITION
  
  TITLE/LOCATION and the CV/Suitability statement should be saved
  
  in the applicant’s full name.
  


• Only shortlisted candidates will be contacted.
  

Application Deadline  Friday 1st May,

2015.