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Tuesday, April 24, 2012

Standard Chartered Bank Nigeria Vacancy for Relationship Manager – Priority Banking, Abuja

Relationship Manager – Priority Banking – Abuja
Standard Chartered Bank – Nigeria
Job Description

Job Description

The Relationship Manager is primarily responsible for servicing and managing customer relationships under the Priority Banking program by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Consumer Banking suite.
? The Relationship Manager is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.

Key Roles & Responsibilities

Relationship management
? Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
? Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
? Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
? Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
? Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
? Retain existing high value clients by growth of wallet with the bank through relationship management activities.
? Resolve client queries without further escalation.
? Effectively convert service recovery to sales opportunities and sustained client loyalty.
Customer / Business acquisition
? Drive portfolio growth through new to bank (NTB) customer acquisition and increased product per customer (PPC) ratio for existing to bank clients (ETB).
? Based on client profile, map client potential and work towards up streaming to Private Banking segment.

Customer engagement, needs analysis and consultation
? Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
? Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings.
? Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
? Carry out suitability assessment of clients
? Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
Risk management & control
? Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
? Read, understand and comply with all provisions of the Group Code of Conduct.
? Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
? Awareness of all the policies and procedures issued in relation to money laundering prevention.
? Ensure CDD compliance for all new to bank and existing customers.
? Ensure zero operational loss and effective complaint management.
? Effective reject management.
? Report any suspicious transaction immediately to the supervising officer of Fraud Control
? Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Qualifications & Skills

Technical
•University graduate and/or professional qualification with experience in consumer banking business
•Strong sales skills, thorough knowledge of banking products and services including experience in product development
•Experience in business management/product management or marketing role in a personal banking or investment management environment
•Ability to determine appropriate product/pricing strategies
•Sound understanding of marketing principles backed with suitable experience
•Ability to represent and project the Bank externally

Management
•Strategic understanding and appreciation of the market and the directional movement over the next few years
•High interpersonal skills with a proved ability to communicate at all levels with other units
•Strong organizational and administrative skills
•Knowledge of WM business regulatory requirements and codes of conduct
•Thorough knowledge of business risks and processes
•Strong analytical skills with WM customer databases
•Self-motivated, assertive and proactive. Excellent problem solving and decision making skill
•Team player, open minded and innovative in thinking with ability to motivate staff

How To Apply

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 04/05/2012. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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Original post:
Standard Chartered Bank Nigeria Vacancy for Relationship Manager – Priority Banking, Abuja