Customer Relationship Officer
Standard Chartered Bank – Nigeria
Job Description
Job Description
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Sales and Service Role
Key Roles & Responsibilities
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ACQUISITION & CUSTOMER PORTFOLIO MANAGEMENT
• Segment and target based on the potential /sales strategy for the region
• Meet new customers in the market everyday and convince them to open Preferred Banking account with the bank.
• Achieve the Targets set in terms of product mix and customer segment.
• Acquire new customers by selling the key products specially Investment Services and Current Accounts
• Work closely with Head Preferred/Personal Banking to assist in Events /promotions for new acquisition of customers across segments.
• Ensure the best in class in terms of quality of sales and productivity standards.
• Achieve the budgeted cross sell targets.
• Derive insights to Competitor Sales activities and effectively counter the efforts.
• Continuously provide feedback to Head Preferred & Personal Banking of the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
• Achieve the maximum “share of wallet” for each customer acquired.
Qualifications & Skills
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Minimum 2nd Class Degree in any relevant field
Minimum of Four years working experience in a sales/or sales related role
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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Excerpt from:
Customer Relationship Officer Job vacancies at Standard Chartered Bank Nigeria
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