The International Centre for Reconstruction and Development (ICRD) is an organization that is poised to become a foremost Africa-based think-tank committed to re-engineering the social, economic and political landscapes of Nigeria in particular and West Africa by extension. Towards achieving its vision, the not-for-profit organization facilitates policy re-engineering for development through programmes-based research and advocacy. The ICRD Person is pivotal to the realization of this mission. As a forward-looking organization, we are driven by innovation and professional excellence, and guided by integrity, empathy and selfless service.
We are recruiting to fill the position of:
FRONT DESK OFFICER
JOB OBJECTIVE
The job holder will provide secretarial and operational support to the directorates and departments at the ICRD headquarters. Organizational Relationships.
The job holder reports directly to the Executive Director and supervises the Office Assistant and Driver.
KEY JOB RESPONSIBILITIES
The Front Desk Officer’s responsibilities include but are not limited to:
Securely managing inflow and outflow of visitor traffic
Managing enquiries via telephone and designated e-mail accounts
Assisting the Director of Communication with social media outpost management, as well as information dissemination through appropriate media/channels
Providing secretarial support to directorates and programme staff
Sorting and archiving correspondence for efficient retrieval and ensuring prompt follow-up
Effectively managing a filing system; safely storing sensitive and confidential materials as required
Scheduling and managing meetings and appointments, including arranging appropriate transportation as required
Database management
Managing petty cash disbursements under the guidance/supervision of the Executive Director
Managing inventory of office supplies
Relationship and vendor management
Responsibility for office equipment, grounds, and managing relationships with support staff (driver, office cleaner,security officers, website manager, etc)
Efficient event co-ordination skills
Key Performance Indicators:
QUALITY OF SERVICE PROVIDED TO STAFF AND STAKEHOLDERS
REQUIREMENTS
The Person
The ideal candidate must combine an ability to self-manage and take initiative with impeccable people skills. Learning quickly and within time constraints are essential to successful task delivery, as are a growth mindset and the ability to multi-task effectively.
As a support staff to the Communication Directorate, the ideal candidate must have good comportment and exceptional communication skills, with working knowledge of, and an interest in, Nigeria’s social, political and economic landscapes and ICRD’s causes.
The minimum educational requirement is a second class lower Degree from a reputable university, a Higher National Diploma, Upper Credit, or an equivalent certification in Secretarial Studies or related fields. Relevant experience will be an added advantage and candidates who do not meet the educational requirement may be considered in exceptional circumstances. A strong grasp of Microsoft Office is essential.
KEY COMPETENCY REQUIREMENTS
Technical Core:
Operational and secretarial proficiency and excellence
Strong verbal and written communication skills
Data management proficiency
Inventory management
Record- and book-keeping skills
Relationship management
Ability to multi-task and prioritize effectively within time constraints
Working knowledge of, and interest in, current affairs broadly pertaining to ICRD’s activities in the social, economic and political landscapes.
Technical Non-Core:
Ability to deploy technology and/or software in problem-solving.
Basic social media and website management skills.
Procurement management.
Behavioral:
A warm and approachable disposition; socially intelligent.
A customer service-centric outlook.
Impeccable integrity.
Professional maturity.
Able to take initiative and requiring minimal supervision.
Commitment to learning and personal improvement.
PROGRAMME MANAGER
JOB OBJECTIVE
The job holder will implement ICRD’s knowledge mining strategies through sector-specific direct intervention programmes that seek to test and advance scalable models to national policy.
Organizational Relationships
The Programme Manager reports directly to the Director of Research and Policy Development and directly supervises the Programme Officers.
KEY JOB RESPONSIBILITIES
The Programme Manager’s responsibilities include, but are not limited to:
Reducing programme strategies to implementable processes
Managing implementation of programme processes in line with ICRD’s strategic goals
Preparing project budgets
Organizing and deploying project resources including human, material and financial in line with project schedules and objectives
Managing relations and correspondence with project stakeholders
Supervising project officers in the collation of quantitative and qualitative project data
Managing project related events
Deploying information technology in tracking project resources and schedules
Weekly reporting to, and meetings with, the Director of Research and Policy Development
Assisting the Director of Research and Policy Development in the analysis of project data for policy development
THE PERSON
The Programme Manager must combine a results driven orientation with people skills and must be capable of driving project execution to desired ends. The person should demonstrate interest and competence in key sectors pertinent to ICRD’s current direct intervention strategies including education, creative industries and local governance.
The minimum educational requirement is a second-class upper degree in Economics, Business Management or a related field from a reputable university. Joint honours in Economics and Education (B.Ed/B.Sc), a relevant Master’s degree or a project management certification will be an added advantage.
Relevant experience in any of ICRD’s strategic sectors would be further advantageous.
Key Performance Indicators
Percentage of project milestones achieved
Quality of presentations to stakeholders
Quality of weekly project reports to the Director of Research and Policy Development
Accuracy of project budgets
Percentage of adherence to project budgets
KEY COMPETENCY REQUIREMENTS
Technical Core
Strong strategic planning skills
Ability to organize and multitask
Ability to lead project implementation team
Ability to effectively manage and harness human resources
External stakeholder relationship management skills
Strong verbal and written communication skills
Presentation skills
Negotiation skills
Ability to analyse data for project tracking
Technical Non-Core
Ability to progressively deploy technology and/or software in problem-solving
Working knowledge of the education sector
General knowledge of the creative industries and the textile industry in particular
Transferable skills in related sectors
Ability to collate quantitative and qualitative data from project fields
Ability to creatively manage programme imperatives when faced with novel challenges
Ability to analyse data for policy development
BEHAVIOURAL
Disciplined in project execution and output delivery
Contagious enthusiasm in the execution of tasks; passionate about nation-building
An assertive but polite disposition
An inclination to continuous learning and improvement
A strong sense of personal responsibility
Detail-oriented and able to organize self and others optimally
Impeccable integrity
TO APPLY
Interested and qualified candidates should send their application letters to: kenny.omodara@armourgate.org
DUE DATE: 21 July, 2015