Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based employees and operate 580 container vessels. We market our services through the following brands: Maersk Line, Safmarine, MCC Transport (Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From 2015 Intra- Americas).
Maersk Line is part of the Maersk Group, headquartered in Copenhagen, Denmark. The Group employs about 88,900 people in around 135 countries.
We are recruiting to fill the position of:
Job Title: Customer Service Care Agent
Ref.: ML-080580
Location: Port-Harcourt
Job Description
Maersk Line is part of the Maersk Group, headquartered in Copenhagen, Denmark. The Group employs about 88,900 people in around 135 countries.
We are recruiting to fill the position of:
Job Title: Customer Service Care Agent
Ref.: ML-080580
Location: Port-Harcourt
Job Description
- The Customer Service Care Agent- owns and manages the customer experience of his/her customers.
- Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
- Collaborates closely with all internal and external stakeholders, builds relationships with the customers and leverages on understanding customer business drivers for improved and sustained business relationship.
Key Responsibilities
- Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk line
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions and be fully responsible for customer satisfaction of assigned customers.
- Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
- Understand per diem/demurrage implications for containers and its impact on company revenue.
- Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitors/market intelligence.
- Attend to walk-in customers enquiries in a timely and efficient manner.
- Collaborate with Finance team to ensure invoice and payment timeliness and accuracy and avoidance of unjustified cost initiated within and outside functional scope.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires amongst others through regular customer visits.
- Ensure smooth execution of the end-to-end shipment life cycle, by working closely with the customer as well as internal stakeholders.
- Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
Requirements
Who we are looking for
- Minimum two year experience in shipping related customer services or sales role
- Proactive and customer-oriented
- Possess ability to make sound decisions with minimal supervision
- Establish and monitor quality standards
- Able to work under pressure
- Well organized, efficient and effective
- Strong interpersonal and communication skills
How to Apply
Interested and qualified candidates should:
Click here to apply online