Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for
Job Title: Retail Shop Supervisor
Location
Lagos
Job Field
Administration, Secretarial, Sales, Marketing
Job Profile
To operate the store in accordance with company and brand policies and procedures, motivating and leading the store staff team in order to ensure net sales and shop staff cost control, while allowing functional managers to provide excellent service to consumers, present the brand and its products to the best levels.
Key Responsibilities
Manage shop floor staff hierarchically
Ensure functional leadership of Brand Consumer Relationships Manager to Brand Hostess
Hiring firing shop staff, in line with central function profiles, recruitment managed by local HRM, sign off needed from Area manager.
Operate the store and manage goals and priorities to achieve the Sales targets in units and in values
Organizing the shop and planning tasks efficiently to allow sales staff to focus primarily on serving the customers and selling
Ensuring the presentation and visual merchandising is executed in accordance with company and brand policies
Maintaining and encouraging positive attitudes towards the Brand and the merchandise
Lead by example, live the brand
Ensure rules principles and guidelines on the cashiers activities
Organise cost control via optimizing shop staff presence planning
Ensure compliance with all operating standards, policies, and procedures, which include:
Ensuring the safekeeping and protection of all company assets owned or rented
Ensuring that all in-store systems are used, updated and maintained in the correct way at all times by appropriate and properly trained staff
Execution of various administrative tasks (Receiving goods, handling vouchers, following banking procedures, POS Merchant cards, handling product complaints, proper reporting etc.
Replenishing sold items from the stock room and where required ordering them at the central retail merchant
Facilitate the Brand Hostess in ensuring that all customers are welcomed and that they receive the best possible service by:
Being an example to the sales staff and providing a proper level of service to customers and potential customers
Facilitating sales to customers in compliance with all company policies and conditions
Encouraging and motivating the staff to offer visitors assistance in various ways, including: finding appropriate products in the store; answering any questions they may have availability, suitability, price, composition etc. trying on garments, viewing fabrics etc.; assessing the cash desk to make sales etc.
Ensuring customer service levels are maintained at all times
Performing regular full or partial physical stock takes in conformity with corporate policies and procedures
Identifying any discrepancies between system stocks and physical counts and physical counts and recounting where appropriate
Reviewing and obtaining Head Office approval for any stock adjustments
Organising, managing, developing and staffing the store in line with corporate guidelines and values in order to be equipped for current and future business challenges and contribute to the optimisation of results.
Creating a transparent, proactive and motivating environment where staff can take responsibility,
Leading, managing and coaching the sales team to develop “best practices”
Motivating and inspiring the shop staff team
Setting clear goals and targets for employees
Controlling the daily tasks of the staff and providing regular feedback and evaluations of their performance
Maintaining proper staff planning to ensure correct staffing of the shop at all times
Key Requirements
Bachelor’s Degree in any discipline from a good University
At least 3 Years’ experience in Retail or Branded business
Strong leadership skills
Excellent English both written and spoken is a must
Good French would be a plus
Key Performance Indicators
Store Conversion Rate, Ratio of Actual Buying Customers to Potential Customers visiting the shop
Achieving Sales Budget
Increasing basket size
Achieving Shop-Controllable Expense Targets
Shop Look, Image
Employee Satisfaction
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