Airtel Nigeria-Airtel Networks Limited, a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
Job Title: NOC Engineer
Job Field
Engineering, Technical, ICT, Computer
Job Purpose
Responsible for monitoring of network elements, follow up on escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.
Key Accountabilities
24 x 7 monitoring, logging, handover and escalation of network alarms and events.
Follow up on the reported problem.
Ensure that all the services providers strictly follow the SLA and report any deviation.
Co-ordinate/Liaise with all the various NOC providing service to Airtel.
Monitor progress of problem solving activities
Management of service related problem
All network changes/configuration are documented and follow through.
Provide regular update on the state of the network
Technical escalation of problem to service providers
Information escalation to Airtel management
Information escalation to Airtel customer care
Sign off of all network outages.
Generate daily reports of failures exceeding defined KPI
Support to resolve customer’s complaint.
Reporting
Provide Emergency, Monthly, weekly network reports
Collate weekly outages, alarm and backups
Measure KPIs of the Networks and report variance.
Supervision
Monitor Network node Availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
Educational Qualifications and Functional, Technical Skills
Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
At least 2 years Networks Operational experience in GSM environment.
Technical knowledge on Network Elements, Switching Systems, MPBN, SIGTRAN, SIP,Transmission, IN and VAS
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.
Other Requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
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