Job Vacancies at Gilead Pharmaceuticals
Limited in Lagos Nigeria February 2015
Gilead Pharmaceuticals Limited is recruiting to fill the below
position:
Job Title: Food and Nutrition Customer
Service Specialist
Location: Lagos
Job Description
This is an exciting opportunity for an individual looking for a
fast paced environment where experience will be drawn upon to
effectively assist in resolving customer issues. This
individual will also be involved in product testing,
documentation and hosting occasional phone training sessions as
needed.
Job Responsibilities
- Provide timely and efficient application and basic
technical support to existing customers via phone, web and/or
email
- Address account escalations and deal with unique customer
requirements
- Keep accurate documentation of support activities and
communications
- The successful candidate must be able to work under
pressure in a busy environment and have an aptitude for logical
problem solving taking ownership until resolution.
- Keep customer informed of progression with issues and
provide follow up
- Continually review, revise and update customer account data
for accuracy, including contacts and mailing information
- Provide support and assistance to remote and internal team
members
Qualifications
Required Skills and Qualifications:
- Requires bachelor’s degree in foods and nutrition,
dietetics, or a related field OR the equivalent of 1-2 years’
work experience in the above mentioned areas
- Strong PC and system navigation skills, specifically in a
Windows-based environment
- Previous customer service or support and/or basic technical
experience required
- Excellent verbal and written communication skills and
interpersonal skills required
Knowledge and Abilities:
- Basic knowledge of food and/or nutrition-related
information is a must
- Proven ability to meet deadlines, problem solve and teach
others Excellent organizational, and customer service skills
- Must be able to work independently as well as coordinate
efforts with other team members on universal customer issues.
- Able to multi-task in a fast-paced environment/set
priorities within time constraints
- Courteous and professional phone manner, demeanor and
attitude are essential
Job Title: Business Analyst
Location: Lagos
Job Description
- Analyze sales and marketing project and budgets
- Review and analyze sales and pricing reports
- Liaise with external auditors
- Profit and loss reporting
- Assist with annual budget
Requirements
- HND/BA/B.SC
- Must have excellent English skills
- Must be conversant with Microsoft packages
- Minimum of 1 year experience within a similar role
- Be able to work under pressure
- Must have an understanding of supply chain
How to Apply
Qualified and interested applicants should forward their CV’s
to: gileadpharm@gmail.com
Note: Only shortlisted applicants would be
contacted.
Application Deadline 4th March, 2015