Michael Stevens Consulting Graduate
Customer Relations Officer Recruitment in Lagos Today
2015
Michael Stevens Consulting – Our client, is one of the largest
and most successful conglomerates in the industrial, trading
and building sectors of Nigeria.
Michael Stevens Consulting is recruiting to fill the position
of:
Job Title: Customer Relations Officer
Location: Lagos
Key Responsibilities
- Take responsibility for being the first point of contact
for all callers to the Customer Service Centre and ensuring
that a high quality of service is delivered at all times.
- Carry out all administrative tasks relating to the Customer
Service Centre and any necessary follow-up work in relation to
incoming calls.
- Maintain a comprehensive knowledge of Group departments,
services, policies and procedures in relation to the role.
- Ensure that relevant departments are made aware of concerns
raised by customers so that they may carry out corrective
action.
- Keep accurate records of discussions or correspondence with
customers.
- Take ownership and responsibility for all enquiries
presented to the Customer Service Centre, identify customer
needs, and utilising appropriate questioning and listening
skills to identify and offer appropriate solutions.
- Ensure that all computerised systems are used effectively
to help process customer enquiries and accurately maintain all
records in a time critical environment.
- Deal with all calls received within the Customer Service
Centre in line with current Service Level Agreements, policies
and procedures.
Qualifications
- A Bachelors degree or equivalent in a relevant social
science discipline.
- Must possess a minimum of 5 years relevant professional
working experience.
- Relevant professional certifications e.g Customer
Relationship Management (CRM).
- A Masters degree in a relevant discipline will be an added
advantage.
Key Skills:
- Demonstrate initiative with a results orientation, while
exhibiting strong drive and leadership skills.
- Ability to drive client focused outcomes.
- Candidate must possess strategic business focus and strong
communication skills.
- Ability to apply innovative approaches, to work in team,
analyze and summarize and also pay attention to details and
objectives.
- Possess a good understanding of business processes.
How to Apply
Qualified candidates should send their CV’s to:
jobs@michaelstevens-consulting.com
or msjobz@gmail.com The subject of the email
should be the job position being applied for.
Application Deadline Friday, 13th
February, 2015.