Oando Plc is one of Africa’s largest integrated energy solutions providers with a proud heritage. It has a primary listing on the Nigerian Stock Exchange and a secondary listing on the Johannesburg Stock Exchange
Job Title: Application Support ManagerDepartment: Information & TechnologyConceptualize and develop strategy for the design and implementation of software applications to be applied across the Oando Group.Identify and plan for future needs, partner with various service providers to obtain best practice software that are aligned with the company’s strategic direction and service excellence culture.Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.Design, develop, and install application enhancements and upgrades.Negotiate contracts with software and service providers.Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.Manage and provide direction for the application team in support of business operations.Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.Review and analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.Research and make recommendations on software products and services in support of procurement and development efforts.Cultivate and disseminate knowledge of application-usage best practices.1st degree in Computer Science, Computer Engineering, or other related area.10 years cognate work experience, in a reputable organization/Institution.Budgeting, Budget Control and Budget MonitoringExperience using formal change control processes, and software version control systemsKnowledge of the requirements of the ITILFramework in relation to the delivery of complaintInfrastructure Support ServicesStrong customer-service orientation.Proven experience in overseeing the direction, development, and implementation of software solutions.Direct, hands-on experience with automated software management tools.Strong knowledge of system and software quality assurance best practices and methodologies.Extensive experience with core software applications, including Oracle E-Business Suite.Technically fluent in programming languages, including PL-SQL, Visual Basic, Java.Good project management skills and/or substantial exposure to project-based work structures.Excellent understanding of the organization’s goals and objectives.Excellent written and oral communication skills.Excellent listening and interpersonal skills.Ability to communicate ideas in both technical and user-friendly language.Ability to conduct research into application issues and products.Highly self-motivated and directed.Keen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Knowledge of applicable data privacy practices and laws.Oil and Gas industry dynamicsApplication Closing Date November 3, 2011
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