Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.
We are recruiting to fill the following vacant positions below:
Job Title: Business Development Executive
Location: Lagos
Job Description
Core purpose of the Job:
- Contribute effectively to Business Development by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Task Complexity
You are expected to contribute meaningfully towards team target achievement by:
- Understanding the Organizations’ customers’ and market need;
- Developing compelling concept papers and proposals that meet the needs of customers and funding organizations;
- Closing on new business opportunities:
- Seeking input from content experts, marketing department, and operations team on program and proposal development;
- Developing business models and detailed project budgets;
- Ensuring that new projects are appropriately resourced;
- Preparing project information for review, vetting, and final “green-lighting” from Management Team;
- Finalizing working relationships and agreements;
- Building longer term relationships with key customers.
- Maintaining and growing relationships with key areas of the organization including marketing, portfolios, human resources and finance;
Job Specific Competencies (Skills/ Knowledge/ Attributes)
- Must be an optimistic, self-directed and self-confident performer
- Must act with an entrepreneurial spirit
- Must be skilled in project and relationship management
- Must have analytical and detail orientation
- Must have superb writing and verbal communication skills
- Must have knowledge of marketing, financial analysis and budgeting
- Must have high energy, be organizationally agile, and have the ability to transform concepts into action
Academic and Professional
- First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
- Minimum of 5 Years’ Experience In a similar role.
- Healthcare background experience would be an added advantage.
Job Title: Call Center Supervisor
Location: Lagos
Core Purpose of the Job
- Organize and direct the staff of our call Center.
- You will be responsible for assessing their work and give them feedback to maximize performance.
Task Complexity:
You are expected to contribute meaningfully with the following duties:
- Assist in the formulation of targets for individuals and teams
- On board new Call Center employees
- Answer questions from staff and provide guidance and feedback.
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Provides product/service information by answering questions; offering assistance
Academic and Professional
- First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
- Minimum of 4 Years’ Experience In a similar role.
Job Specific Competencies (Skills/ Knowledge/ Attributes):
- Good Listening Skills
- Good People Skills
- Good influencing and problem solving skills
- Telephone Skills
- Ability to learn fast
- Ability to work under pressure
- Data Entry Skills
- Job Knowledge
Job Title: Chief Medical Advisor
Location: Nationwide
Role Objective
- To lead the overall clinical vision for the organization and provide clinical direction to the Health Management, Network, Product and Credentialing divisions.
- The position provides medical oversight, expertise and leadership to ensure the delivery of quality healthcare services.
Task Complexity:
- You are expected to contribute meaningfully towards team target achievement
- Keep abreast of emerging models in health care delivery; identify and define new and innovative strategies to achieve business goals and objectives.
- Supervise constantly Ambulance Inspection process and maintaining standards for both Health Management and Credentialing.
- Active engagement in business development opportunities to include presenting business and clinical capabilities to employers, legislative officials and other key constituents.
- Provide clinical guidance, support and education to the Clinical and Network Management organizations.
- Maintains a working knowledge of applicable National, State and local laws and regulations, and other regulatory requirements effective the medical and allied health staff.
- Provides leadership in the areas of strategic planning, strategy execution and implementation of care management programs.
- Serves as liaison with all external parties and institutions, including public and governmental entities.
- Amongst other responsibilities.
Job Specific Competencies (Skills/ Knowledge/ Attributes)
- Reliability and honesty
- Excellent time management
- Decision-making
- Analytical skills
- Good management skills
- Good management experience and a very good attitude.
Academic and Professional Qualifications:
- MD/MBBS
- Minimum of 10 Years’ of General Medicine: ER/ICU, Public Health, Anastasia.
- 7 years in a leadership role in Medical Staff organization and management experience.
- Must not be older than 45 years of Age.
Job Title: Call Center Nurse
Location: Lagos
Job Description
- Serve customers by providing health service information; resolving product and service and responding adequately especially in cases of emergency.
Task Complexity
You are expected to contribute meaningfully with the following duties:
- Answering product and service questions; suggesting information about other products and services.
- Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
- In charge of the dispatch of Ambulance.
- Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Specific Competencies (Skills/ Knowledge/ Attributes):
- Good Listening Skills
- Good People Skills
- Good influencing and problem solving skills
- Telephone Skills
- Ability to learn fast
- Ability to work under pressure
- Data Entry Skills
Requirements
- Academic and Professional: A Nursing Degree, a Masters Degree will be an added Advantage will be an added advantage.
- Minimum of 3 Years’ Experience in a similar role.
Application Deadline: 22nd August, 2016.
How To Apply
Interested and qualified candidates should send their Application Letters and Curriculum Vitae to: [email protected]