HealthPlus has become a household name in Nigeria and beyond. Our dedication has been recognized with several awards of excellence in the healthcare and entrepreneurship categories including the Nigerian Healthcare Excellence Award (NHEA) for 2014 and 2015. Our people are valued, passionate, driven and committed to continuous learning in order to maintain the company’s edge. Their testimonial is that they are proud to be members of the HealthPlus family as the company offers a strong platform for achieving their potentials. We seek to employ and retain the best talents.
HEAD, SALES & RETAIL OPERATIONS
JOB DESCRIPTION
General Strategy
Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the Organization
Translate the strategic goals into retail operation plans in order to:
Provide Extraordinary Customer Satisfaction and Enhance Customer Loyalty
Drive Sales
Minimize Branch Operating Expenses
Branch Profitability
Business Analysis & Action Planning
Stock Management, Shrinkage Control & Prevention
Optimum Manpower Planning & Talent Acquisition
Comprehensive Onboarding
Coaching, Training & Development
Performance Management
Adherence To Regulatory Standards, Branch Standards and Company Policies & Procedures
Chairing Disciplinary Hearings
Value Added Services
Business Development
Competitor Analysis
Problem Solving & Action Planning
Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required
Personnel
Ensure that the Retail Team complies with all regulatory requirements, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the Business
Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
Recruit, train and develop line and branch staff, ensuring adherence to company policies and procedures
Merchandising
Work with the Procurement department to ensure optimum inventory management
Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
Ensure that all products are labelled with up-to-date prices in the stores
Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the Business
DESIRED QUALITIES
A good Degree
MBA will be an added advantage
Leadership Skills
Managerial and Business Skills
People Management Skills
Communication Skills
Analytical Skills
Strategic Planning abilities
Business Development experience
Retail Management knowledge, skills & experience
Customer Service experience
General Knowledge of Pharma, Healthcare and Beauty Industry
Knowledge of regulatory standards, Branch Standards and compliance to policies and procedures
Finance for Non-Finance Managers
Performance Management
Good IT Skills
Product Knowledge
High level of Emotional Intelligence
Excellent interpersonal skills
Analytical and detail oriented; capable of working with empirical facts and information
Commercially minded
A confident leader with a professional attitude
A positive role model
Shows sound reasoning and judgment in managing situations, making decisions and solving problems
Able to empathise, show genuine concern for team members and treat others with respect
Can plan own work, through delegating appropriately and supervising others
Able to work carefully, methodically and accurately
Conscientious, motivated and willing to learn
Consistently displays personal effectiveness, efficiency and a sense of urgency
Health & Safety conscious
Capable of upholding quality and continuous improvement
Able to work within a team as well as alone with little or no supervision
Able to adapt to and manage change