Oscar Temple was established to provide a fully comprehensive search and selection recruitment process to the Financial services, Technology and Telecom sector, both on a permanent and interim basis. We can proudly say that we are one of the few genuine market leaders within these niche markets and pride ourselves on the quality of opportunities we can offer to our candidates.
Our Client, a leading provider of innovative telecom services and network solutions for businesses in West Africa is in need of qualified professionals due to expansion.
ACCOUNT MANAGER
PURPOSE OF ROLE
The Accounts Manager’s primary responsibility is to retain and grow current accounts and for gaining new market share in their given territory
RESPONSIBILITIES
◦Manage relationships of specific accounts as assigned and also grow the accounts to grow the company’s sales/revenues.
◦Use an existing network of industry contacts to generate new business leads.
◦Deliver sales presentations as may be required to high level decision makers.
◦Ensure sales input into CRM is constantly updated.
◦Serve as the primary customer contact for technical and business issues for those specific accounts
◦Maintain and expand relationships with existing clients and potential clients.
◦Liaise on a day-to-day basis with other groups/departments; Service Delivery, Technical, Project Management, Marketing & Strategy, etc.
QUALIFICATIONS/COMPETENCIES
◦Bachelor’s degree in any discipline preferably business management or related field
◦Minimum 3-4years experience working with a sales/business development team
◦Technical & Professional proficiency
◦Strong Quantitative, Research & writing, Analytical, and Problem Solving
◦Proficiency in MS Office and relevant accounts’ software
OPERATIONS SUPPORT ANALYST
The Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. You will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
RESPONSIBILITIES
◦Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
◦Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
◦Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
◦Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
◦Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
QUALIFICATIONS/COMPETENCIES
◦in Information Technology/Computer Science/Electrical & Electronics engineering.
◦MSc or MBA will be added advantage
◦Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
◦Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
◦Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
◦Knowledge on Six sigma and project management methodologies.
CLOUD SOLUTIONS MANAGER
The Cloud Solutions Manager (CSM) will be responsible for the identification, development, testing and release of new cloud products. The CRM shall lead a team of talented and innovative cloud operations and planning engineers to design, architect, and deploy innovative, reliable and high quality cloud products and services for the business.
RESPONSIBILITIES
◦Work with the Cloud operations and planning teams to guarantee stability, availability and the efficiency of our cloud environment.
◦Manage the logistics and vendors related to Cloud Infrastructure (Bandwidth, Public & Private Cloud, etc.) while tracking cloud infrastructure costs and efficiency.
◦Ensure the Cloud operations and planning teams meet and exceed the needs of our customers (internal and external)
◦Understand market dynamics and competitive landscape that affect product demand and direction, using as feedback to drive attractiveness of Cloud products
◦Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring, while keeping the team of young and creative engineers focused, productive, and motivated.
◦Develop and oversee Cloud operations, support, event management, Incident Management, Problem Management, Configuration Management and Change Management processes for all Cloud services.
QUALIFICATIONS/COMPETENCIES
◦Bachelor’s Degree in Computer Sciences, Information Management or related engineering field
◦Post graduate/relevant professional qualification will be an advantage.
◦Minimum of (10) years’ experience in the ICT industry with at least two (2) years in a supervisory role.
◦Five years or more of progressive experience in large complex information systems or Cloud services environment
IT NETWORK ADMINISTRATOR
PURPOSE OF ROLE
◦You will be responsible for configuring the files or databases, hosts, routers, and network configuration servers.
RESPONSIBILITIES
◦Configure and install various network devices and services
◦Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
◦Provide Level-2/3 support and troubleshooting to resolve issues
◦Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
◦Liaise with vendors and other IT personnel for problem resolution
◦Monitor performance and ensure system availability and reliability
◦Select and implement security tools, policies, and procedures in conjunction with the company’s security team
QUALIFICATIONS/COMPETENCIES
◦Minimum HND/BSc. Degree in Computer Science or in a related discipline.
◦3 – 5 years networking, database and Security industry experience.
◦ Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANS/WANS; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems, database and Security industry experience.
◦CCNP in Routing & Switching a plus
◦Technical & Professional proficiency
NETWORK ACCESS PROJECT MANAGER
PURPOSE OF ROLE
You will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within the company. The role entails being accountable, on-time and on-budget for service delivery and relationship management with clients.
RESPONSIBILITIES
◦Be the primary contact person for designated accounts, planning and managing the overall business relationships between them the company
◦Coordinate the installation of network equipment at customer premises.
◦Liaise with cross functional internal units; Sales, Marketing, Technical,
◦Legal, Finance etc., to manage and coordinate implementation of agreed tasks within defined timelines.
◦Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
◦Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
◦Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for the company.
QUALIFICATIONS/COMPETENCIES
◦A B.Eng. / B.Sc./B.Tech. or other first degrees in relevant disciplines.
◦MBA will be an added advantage
◦At least 7 years post National Service work experience.
◦At least five (5) years’ experience in a project management role.
◦Certification in CCNA also an advantage.
◦Problem Management (analysis and resolution)
◦Strong level of professionalism in dealing with highly confidential information
◦Outstanding Process and Systems Documentation
◦People Management and Negotiation skills.
TO APPLY
Qualified candidates should send their CVs in Word Format with job title (eg. Account Manager / OSA / CSM / IT Network Admin NAP Manager) as subject to ict@oscartemple.com