TDI Global is a multinational performance management company that helps position public and private organizations to achieve sustainable high performance. Our Executive Placement service adopts a new approach that puts the “right people on the right job”. This complements our drive to building sustainable high performance organizations.
We are recruiting to fill the following positions below:
Job Title: Customer Service Officer
Locations: Lagos and Accra
Job Description
- Front End Personnel are responsible for all customer service at Front End. They ensure that service standards are met and that customer issues are resolved ,They will communicate and model the standards for customer service.
- As a Front End Developer we believe you need to be passionate about new technology and excel in a multitude of different disciplines, with an excellent working knowledge of others. Below we outline
Responsibilities
- Establishing and Sustaining good relationship with various stake holders
- Proper management and warm welcome of visitors, creates a good impression of the company to visitors and the external public
- Effectively and efficiently manage the lobby or greeting area of the organization while maintaining professional standards
- Send and receive emails from staff on the status of their visitors
- Answer telephone calls in a professional/corporate manner
- Receive and direct all visitors of the company to their appropriate destinations
- Ensure visitors are properly booked and registered on the Visitors Management System
- Ensure security procedures are strictly adhered to by all visitors
- Manage access to the office building
- Handle work overflow from the department
- Assist with booth manning at all conferences and exhibition
- Serve as floor rep and assist in evacuation of persons during an emergency.
- Report anomalies
- Maintain an up to date inflow and outflow record of visitors and be able to produce same in the event of an emergency evacuation
- Provides and retrieve badges from visitors
- Any other duties that may be assigned by the hierarchy from time to time.
Requirements
- Strong interpersonal/customer service skills to deal effectively with all business contacts
- Professional appearance and demeanour
- Ability to communicate in the English language (in both written and oral forms). Ability to communicate in French language will be an added advantage.
- Good presentation skills.
- Good data management, record keeping
- Attentive listener, observant and alert
- Proficiency with computer programmes such as Word And Excel
- HND/B.SC/BA Social Sciences with 3 years’ post NYSC
Compensation
The position comes with competitive remuneration, excellent working environment and top career opportunities.
How To Apply
Interested and qualified candidates should Click Here
Job Title: Implementation and Service Delivery Officer
Location: Lagos
Job Type: Full Time
Job Field: ICT / Computer
Job Descriptions
- Implementations of small to large scale clients. The job entails excellent communication and client management skills in order to maintain positive client relations.
Responsibilities
- Ensuring delivery according to project timelines
- Presentation Skills: On-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.
- Project Management: Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s,etc
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication..
- Ability to manage multiple clients and projects/tasks simultaneously.
- Ability to command a group of individuals in a room quickly and be assertive in a public environment.
- Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).
- Ability to work in an entrepreneurial environment in a team and individually.
- Strong focus on team environment.
- Troubleshooting is another required skill; responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or business operations.
Requirements
- Minimum of HND, Bachelor’s degree in Computer Science or Engineering preferred
- Microsoft Suite (Excel, Word, PowerPoint, Adobe, Outlook, MS Project, and Visio) experience preferred.
- Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
- IT skills preferred.
- Social media marketing and Google analytic skills.
- Experienced PHP user
- 1-2 years experience in IT skils
- Creative and Enterpreniual Skills
Compensation
- The position comes with competitive remuneration, excellent working environment and top career opportunities.
How To Apply
Interested and qualified candidates should Click Here
Job Title: Insurance Sales Agent
Location: Lagos, Nigeria
Job Descriptions
- Seeking out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Understanding the prospective client’s insurance needs and suggesting suitable policies, explaining features, advantages and disadvantages.
- Sales depends on understanding the products thoroughly and working well with people. Attractive commission
Responsibilities
- Seeking out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Understanding the prospective client’s insurance needs and suggesting suitable policies, explaining features, advantages and disadvantages.
- Ensuring that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Inspecting property, examining its general condition, age, and other characteristics, to decide if it should be insured.
- Calculating premiums and establishing payment method. Performing administrative tasks, such as maintaining records and handling policy renewals. Contacting underwriter and submitting forms to obtain binder coverage.
- Providing consultative service to policyholders by providing information and assistance, suggesting additions or changes to policy through future follow-up visits and evaluations of needs.
- Monitoring insurance claims to ensure they are settled equitably for both the client and the insurer. Helping clients make and settle claims.
Requirements
- Insurance Readiness
- Passionate about selling
- Result Oriented
- Good communication skills
- Selling Skills
- Bsc or Hnd qualification in any discipline
- High Analytical Skills
- People service skill
Compensation
- The position comes with competitive remuneration
How To Apply
Interested and qualified candidates should Click Here
Job Title: Business Development Team Lead
Locations: Lagos and Accra
Job Descriptions
You will do the following:
- Business Development and achieve targets.
- Sales/Marketing in a very professional environment.
- Powerpoint Presentations of solutions to decision-makers.
- Initiate and close deals.
- Facilitate training
Responsibilities
- You will lead a business development team
- You will coach and mentor your team
- Be responsible for achieving your team’s targets
- Track record of selling to corporate organizations
Requirements
- 3-5 years business development experience
- Reputable University qualification
- Able to set and Achieve targets
- Passionate Marketer
- Service marketing is key
- Matured with proven ability to lead
- Good client-facing presentation skills
- Ability to facilitate training could be an asset
- Experience in law firm , Accounting firm, Consulting could be an asset
Compensation
Compensation package is competitive in the consulting industry and commensurate with experience.
How To Apply
Interested and qualified candidates should Click Here
Job Title: Head, Program Implementation Specialist/Project Management
Locations: Lagos and Accra
Job Descriptions
The right candidate must:
- Have in-depth hands-on face-to-face service marketing experience.
- Enjoy sales and marketing.
- Have proven ability to sell to and manage corporate organizations.
- Have strategic and conceptual selling skills and ability to lead a sales team to achieve targets.
- Be a strategic thinker with strong operational efficiency.
- Have proven leadership skills.
- Be a growth minded individual with passion to acquire and apply new knowledge in solving business problems.
You will do:
- Business Development and achieve results.
- Sales/Marketing in a very professional environment.
- Powerpoint Presentations of products to decision-makers.
- Facilitate training as needed.
Responsibilities
- You will head this revenue centre
- You will lead a team
- You will collaborate with other teams to achieve overall business objectives
Requirements
- Minimum of first degree (with first class or upper second class honours) from very reputable university.
- Minimum 10 years post graduation hands-on progressive work experience with reputable organizations
- Must be a Chartered Accountant or an MBA holder with competence in information management systems
- Proven experience in supporting the implementation or use of any business application: HRM system, ERP, CRM etc.
- Understanding of how to select a good business intelligence application
- Proven experience in in heading a business development unit in a reputable organization
- Service sales experience
- Experience in target driven work environment
- Energetic individual
- People person
- Cusomer Service driven
- Ability to set sales and marketing policies
- Ability to set targets
- Track record of achieving targets
- Ability to collaborate with peers to drive corporate goals
- Experience in professional firms:
- Consulting
- Law
- Accounting firm etc
- At least 5 years Managerial Experience level
Compensation
Compensation package is competitive in the consulting industry and commensurate with experience.
How To Apply
Interested and qualified candidates should Click Here
Application Deadline: Not Specified.