Job at Sahara Group

Sahara Group is a leading privately owned Power, Energy, Gas and Infrastructure Conglomerate established in 1996 with operating companies active in the downstream, midstream, upstream, infrastructure and power sectors. Sahara has presence in different locations including Africa, The Caribbean, Asia and Europe.

Job Title: IT Desktop Support Analyst

Job Field
Engineering, Technical, ICT, Computer

Job Summary 
The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.

Key Responsibilities
Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance
Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
Interface with 3rd party service providers
Provide periodic reporting of IT Support operations

Knowledge
Hardware and software troubleshooting skills
Dexterity in setting up and managing switches and routers
Good report writing skills
Good IT process understanding
Very good problem solving skills – frequently under various sorts of constraints and stress

Minimum Qualification
A Bachelor’s degree in the field of Computer Science/Engineering
1 – 4 years qualitative experience in technology deployment or support
Certifications will be an added advantage.
Excellent communication skills and interpersonal skill,
Ability to work virtually, fluency in English as a contract language.

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