Read more about this company
Customer Service Representative
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 years
- Location Lagos
- Job Field Customer Care 
Our client a certified interior and exterior design and beautification company, providing world-class services, ranging from space planning, layout planning & design, interior decoration including furniture and fitting, finishing and installation, smart homes automation and lightening, is seeking to fill the under-listed roles:
Title: Customer Service Representative (MCL – 005)
Division/Department: Administration
Reports to:CEO
Job Type: Full-time Job Summary
We want to fill the above role with someone who’s naturally talented, who cares about the products sold by the company, and the consumers it serves.
If you have excellent communication skills, can effectively multi-task, have the working knowledge of Microsoft packages, and prefer a friendly, cheerful, and enjoyable work environment, then you may be the one we’re looking for.
Responsibilities:
- Welcoming customers and visitors to the showroom
- Responding and assisting customers with their questions or concerns regarding their purchase.
- Ensuring every customers’ deliberations are reported correctly in the customer service module so that all customer negotiations are documented electronically for future correspondence.
- Ordering and tracking product parts from the manufacturers until customers concerns are resolved.
- Having a previous customer service experience while providing an empathetic tone of voice and always maintaining a professional, positive attitude.
- To attend to any other directive which the CEO may assign.
Job Requirements:
- Preferred candidates should have a minimum of HND/B.Sc. in a recognized institution
- Minimum of 4 years of practical experience as a Customer Service Representative is required
- Must be prepared, willing and able to work weekdays, weekends and holidays without any scheduling restrictions.
- Must have exceptional verbal communication skills and show high professionalism and common courtesy both in electronic and physical format.
- Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm.
- Ability to apply common sense and carry out detailed written or oral instructions with minimal supervision.
- Must be able to work effectively as part of a growing team, working together towards common goals.
- Prior retail, hospitality and/or call centre experience a plus
- Remuneration is competitive.
Method of Application
If you want to be a part of this unique team, kindly send in your cover letter and resume quoting the reference number of the position of interest on your application, on or before the close of business on 6th March 2020 via the link below
Only those who meet the above criteria need to apply.
Shortlisted candidates will be contacted in due course.
Interested and qualified? Go to Nextzon Business Services Limited on bit.ly to apply
source: https://jobcenternigeria.com/customer-service-representative-at-nextzon-business-services-ltd/