Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
OPERATIONS & TRANSFORMATION CONSULTANT
ROLE DESCRIPTION
Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
Shape and lead holistic programs that translate operational shortfalls into transformation programs
Define roadmaps for organization change and process development
Undertake capability and assessments across processes and systems
Support operators in defining data requirements and leveraging real time data to drive improved customer experience
SKILLS:
Analytical and problem solving skills
Excellent communications skills (both oral and written) – able to explain complex concepts
Consultative selling knowledge
Team and stakeholder management
EXPERIENCE
Deep telecommunications industry knowledge
Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
Understanding of processes and architecture related to fulfilment, assurance and billing
Managing cross functional teams
Experience and ability to interact with senior (C-Level) stakeholders
REQUIREMENTS
4 years + experience in consulting
3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
Previous employment in a consulting company / division
Willingness and ability to travel in Africa up to 75% of the time
Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)